We walked into our room and was surprised to see how modern it was. The mini fridge was stocked with snacks, water, and wine, which were all complimentary. Each and every one of the hotel staff was wonderful in assisting us with whatever we needed. They called our cabs, walked us out to the front, helped us with luggage, everything imaginable. They showed us our room and told us everything we needed to know about Milan. The breakfast was absolutely wonderful and extremely well-prepared. The hotel is sleek, remodeled, and very, very comfortable. It was, by far, my favorite hotel while traveling through Europe. Not so much because of the rooms, but because of the service. The front desk management, the wait staff, the cooks, they were all amazing. We had a wonderful stay at Hotel Susa and are definitely recommending it to all of our friends and family.