6/10 Okay
Stephen, London
Travelled with family
21 Aug 2024
Liked: Cleanliness, staff & service
We choose for pool which was small & uncleaned. Tried to charge additional 48 Euro for us to use! Manager stepped in and Davide excellent. Breakfast included was below average. The hotel must rethink this offering for chilled meats and cooked three! Eggs, sausage pieces and bacon (trade description activation or fda consumer protection would not waste time here!). Pastries and coffee very good; not excellent yet the best part. There is no shop here and although we buy a lot of bottles of water as easier, many other guests complain to each other. Our room comfortable and wet room has damage from water overflow in door frame and a lock to its door that did not work. We travel by public transit and tram 14 works really well for centre qnd canals. Runs late on too. Did not try buses. Warning on the tiles of pool area, when wet they are extremely slippery to skin and when dry in the sun they are burning to the touch. Mosquitoes are a plague around pool and there are 20 to 30 sun loungers. It gets busy between 8am and 8pm use time. Did not try lunch or dinner there and would not see a reason to reuse this hotel. Novotel in better location with pool and Grande too; both 4 star too and similar pricing (one lower, one higher). Thanks to Davide for making communication enjoyable.
Stephen
Stayed 2 nights in Aug 2024