4/10 Poor
sergio
Travelled with family
6 Aug 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Milan's nightmare
We stay a total of 4 nights, , ,the first two were above average. 3.5-4 stars, the room was in a good condition, there were a couple of minor repairs, that if fixed, it will have made it an excellent 4 stars room. We left for a week and returned for our secind two nights, but this time we were given a toom that was at the most a 2.5 start rating. The room was at the most 150 sq ft. We have asked for a triple room, so we got two single beds paired together and a rollaway bed that was very difficult to walk between beds. The bathroom was grossed molded and holes on the walls as if previous fixtures have been removed or exchanged by smaller or different type. The in-room mini bar was inoperable. When I asked the front desk to move to another room do to the room not being what i had expected, i was told that changing rooms was not possible, but that at least the minibar could be exchanged for a working one. But in order to have it exchanged, we must leave the room. We agreed to at least have a working fridge, but the new one was just as old that tooked all night to barely feel slightly cool. The staff offered ice buckets to keep our food and drinks cold, because apparantly, there were no other working fridges.
The hotel has a 4 star rating, someone should go back and update their review and recategorized them. You cannot advertise a 4 star hotel when only a few rooms are and the rest are a crapy place
Tried uploading pics but the system is not allowing me to post them.
sergio
Stayed 2 nights in Aug 2024