2/10 Terrible
Jonathan
Travelled with family and small children
6 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Was in the room sleeping for hours while a toilet in the room above us overflowed. My fav pair of shoes & all the clothes & both bags that carried them were ruined, including my laptop (I found out about the damage later) I could tell there was an issue with the toilet when I arrived when a bowel movement was still in the toilet & stayed even after I tried to flush it. The day after is when the above toilet overflowed. I was not called or warned about the incident despite them knowing about it as I arrived downstairs to talk to the front desk clerk. The clerk was rude to me & another set of guest, and it took 45mins -1hr for him to rectify the situation. It wasn’t in the new room until 7 but this room also had a bowel movement in the throat of the toilet as well. Prior to this I had talked to maintenance & he confirmed what I had hypothesized earlier. I showed management the videos & pics of the damaged cloths & such & she tried to compare them to baby poop but I told her it was obviously a grown up that caused the problem that caused the overflow. Overall staff wasn’t too helpful & management wasn’t either. Its been over a week since my stay & I haven’t heard from the owner or anything about compensation for my belongings. I wish I hadn’t been given 2 rooms with the same exact proble but I took pics of both. Overall this experience was distasteful, very unsatisfying, and very usanitary. And most of the staff was decent but management & the nightly front desk clerk were.
Jonathan
Stayed 1 night in Sep 2024