4/10 Poor
Tara
23 Oct 2024
Disliked: Staff & service
Hotel canceled and moved us with no explanation
I received an email @ 3:34 pm yesterday which was our check in date from the Foshay Tower that our room was unavailable with no reason as to why. We were already in route to the hotel about half hour away.
They moved us to a different hotel and while it was a suite, it was not equal to what we had booked many weeks in advance. It was a poor handling of customer service with very little info nor accommodating anything besides moving us and did not offer anything to make up for the inconvenience.
The hotel they moved us to had a pleasant staff while checking in, but it was not the trip we had planned for and was disappointing for sure as we were going to a show and wanted to have the cocktail lounge downstairs in the Foshay Lobby to enjoy after the show and the seanky vibe of the hotel was why we booked it.
The one we had to stay in was more of a business class hotel from what we could gather and from tge decor rather than a cool vibe for nightlife that we had planned for.
Tara
Stayed 1 night in Oct 2024