2/10 Terrible
Chaitanya
Travelled with family and small children
26 Aug 2024
Disliked: Amenities
I strongly recommend NOT to book this hotel. We had a reservation for a two queen bed room. We reached the hotel late in the night and were told that they overbooked and thus they do not have the room for us. They mentioned they have 2 rooms with single beds available but they were not ready to accommodate us with the same booking.
We were asked to create a new booking if we want these rooms. Also, these bookings need to be made online as they were not ready to book at the front desk. When asled why, the front desk lady gave a look and mentioned that she would book but will apply the highest premium rate and will also charge an early checkin fee.
We had a terrible experience as we did not have the place to stay and it was middle of the night. We ended up going to another hotel and fortunately the staff there was a lot more accommodating.
Due to the issues with overbooking, lack of communication and terrible staff, i highly suggest to NOT consider this hotel.
Chaitanya
Stayed 1 night in Aug 2024