2/10 Terrible
Destini
Travelled with family and small children
22 July 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in to hotel and went up to change so kids could go to the pool. Immediately it felt as if they had the heat blowing through the vents in the hallways, and the lights were very dim. Went back down to the pool and got in and the pool was DIGUSTING. Got back out and went back to the room to shower and miraculously the key stopped working (wasn’t even 20 mins from when we initially went into the room). Went back to the front desk and was told someone would come up to look. Stood at my room for about 10 mins waiting for someone, sweating in the hot hallway with my kids, to the point where we decided to go wait in the air conditioned lobby. Eventually went back to the desk to ask when someone was going up to check on my door and she stated she “thought I was waiting for something else” and printed me another key. Went back up and got to my room to shower in which the bathroom was also dirty. The shower wasn’t fully cleaned and had dirt and looked like mildew around the trims of the shower, so me and my kids did a quick shower with our shoes on. Meanwhile my mom called to speak to a manager in which she informed her the pool was out of service and had been for a while, though there was no signs posted nor were we informed. In fact there were other people swimming in the pool when we got there. She was told the manager was busy but would call me to speak with me directly. Packed our things back up and checked out immediately. DO NOT RECOMMEND
Destini
Stayed 4 nights in Jul 2024
