Excelsior Palace Portofino Coast

5.0 star property
Beachfront hotel with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Front of property
Private beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Gym
  • Restaurant
  • Bar
    Bar
The price is AU$229
includes taxes & fees
4 Dec - 5 Dec

Explore the area

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    3 min walk
  • San Michele di Pagana Beach
    7 min walk
  • Spiaggia pubblica Travello
    10 min walk
  • Genoa (GOA-Cristoforo Colombo)
    33 min drive

Room options

Exclusive Double Room, Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
LCD TV
Renovated in 2023
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
LCD TV
Renovated in 2023
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Superior Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
LCD TV
Renovated in 2023
Down duvet
  • 22 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Classic Double Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
LCD TV
Renovated in 2023
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Superior Queen

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
LCD TV
Renovated in 2023
Down duvet
  • 22 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

Suite, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Classic Queen

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Connecting rooms available
LCD TV
Renovated in 2023
Down duvet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

About the area

Rapallo

A luxury stay in Rapallo awaits you at Excelsior Palace Portofino Coast. Within steps you'll find Marina di Rapallo and San Michele di Pagana Beach within a 10-minute stroll. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body scrubs and aromatherapy. The seafood restaurant, Ristorante Lord Byron, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Yachting Bar is the hotel's own lobby lounge, serving drinks along with breakfast and light fare. Enjoy the outdoor swimming pool, gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas, a conference centre and a snack bar/deli. Free buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Rapallo hotel include Spiaggia pubblica Travello and Basilica of Sts. Gervasius and Protasius.

What's nearby

  • Marina di Rapallo - 3 min walk - 0.3 km
  • San Michele di Pagana Beach - 7 min walk - 0.6 km
  • Rapallo Castle - 15 min walk - 1.2 km
  • Santa Margherita Ligure Castle - 2 min drive - 2.4 km
  • Villa Durazzo - 3 min drive - 3.1 km

Getting around

  • Rapallo Station - 15 min walk
  • Genoa (GOA-Cristoforo Colombo) - 33 min drive

Restaurants

  • ‪Caravaggio Cafè - ‬11 min walk
  • ‪Caffè Il Cristallo - ‬11 min walk
  • ‪Ristorante Pizzeria Sapore di Mare - ‬14 min walk
  • ‪Bella Napoli - ‬9 min walk
  • ‪Yacht Club Rapallo SRL - ‬3 min walk

About this property

Excelsior Palace Portofino Coast

Beachfront hotel with calming spa services
Simply step outside to unwind on the hotel's beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. After a day at the beach, enjoy amenities at Excelsior Palace Portofino Coast such as an outdoor pool and a fitness centre.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

  • 119 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Built in 1901
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Lift
  • Bar by the pool
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EdenRoc Lounge&Restaurant
  • Ristorante Lord Byron
  • Sporting Bar
  • Yachting Bar

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (6,458 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 24 April:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Cots (infant beds) are available for EUR 120.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector in all accommodation.

Property Registration Number 010046-ALB-0033

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Frequently asked questions

What is the cancellation policy at Excelsior Palace Portofino Coast?

Excelsior Palace Portofino Coast offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Excelsior Palace Portofino Coast?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Excelsior Palace Portofino Coast on 4 Dec 2024 start from AU$228.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Excelsior Palace Portofino Coast?

Yep, Excelsior Palace Portofino Coast has covered valet parking with in/out privileges for EUR 20 per night.

Are there any beaches close to Excelsior Palace Portofino Coast?

Yep, Excelsior Palace Portofino Coast is a short 7-minute walk from San Michele di Pagana Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours. The beach is closed seasonally each year from January 1 until April 24.

Is there a spa on site at Excelsior Palace Portofino Coast?

There's no onsite spa, but this property does offer services like detox wraps, body scrubs and facials, as well as hot stone massages.

Does Excelsior Palace Portofino Coast have a pool?

Excelsior Palace Portofino Coast has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at Excelsior Palace Portofino Coast?

Excelsior Palace Portofino Coast features a private beach, an outdoor pool and 2 restaurants.

Is Excelsior Palace Portofino Coast family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Excelsior Palace Portofino Coast is a hit with families.

Does Excelsior Palace Portofino Coast serve breakfast?

You bet, free buffet breakfast is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Excelsior Palace Portofino Coast?

No, Excelsior Palace Portofino Coast does not offer an airport shuttle service.

Is there a bar or restaurant at Excelsior Palace Portofino Coast?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from January 1 until April 24.

What time are check-in & check-out at Excelsior Palace Portofino Coast?

Check-in begins at 2:00 PM. Check-out time is noon.

Is there a golf course on site at Excelsior Palace Portofino Coast?

There is a golf course next to Excelsior Palace Portofino Coast.

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 745 out of 1002 reviews" "
Rating 8 - Good. 188 out of 1002 reviews" "
Rating 6 - Okay. 39 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was superb, great views, good food, beach club with its infinity pool was relaxing, great spa treatments, we were looked after very well, the staff have reason to be proud. Our stay at this Palace topped off a wonderful Italian trip.
Stayed 4 nights in Sep 2024

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach area! Sea view
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
TERRIBLE experience!! This hotel is NOT at all a five star property!! It hasn't been redecorated, renovated or updated in any way since the early 80's. There was rarely hot water, the hallways smelled musty and old, and the food was TERRIBLE and ridiculously over priced. The front desk staff was incredibly unfriendly and had no interest in helping us in any way. We've traveled to Italy multiple times over the last 20 years and this was the worst experience I've ever had! I wouldn't recommend this hotel to anyone!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The pools & beach clubs are fantastic
Stayed 3 nights in Aug 2024

10/10 Excellent

Judeh

Liked: Cleanliness, staff & service, property conditions & facilities
We come every year during the summer and it is a truly special place for us. The staff are all great and very warm and welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dylan

Stayed 2 nights in Aug 2024

10/10 Excellent

Jeongho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Portofino period.
This was one of the best hotels I have ever experienced. There are two pools, both kids friendly which I really liked, and an access to the sea water which was just perfectly shallow and calm. Staffs were extremely courteous and responsive. Thank you.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but can do much better
The stay overall was great. The breakfast was nice and the dinner also. I would say that for a five star the hotel is very dated especially where the hotel rooms are, it’s definitely in need of refurbishment. I also find it odd that they do not use fresh fruits for fruit juice like orange, which there is in abundance in Italy. The hotel is in a fantastic location with spectacular views, it just needs some improvement.
Stayed 2 nights in Jul 2024

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bellísimo
Stayed 2 nights in Jul 2024

10/10 Excellent

Danijela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truly wonderful time! The location is fantastic, the premises are superb (great restaurants and bar, private sea access, impeccable maintenance) and the staff are amazing. If I wanted to be nit picking, I would only observe that bathrooms might benefit from an upgrade to today’s standards.
Stayed 4 nights in Jul 2024

10/10 Excellent

Elvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were upgraded to a nice corner seaview room with views of the sea and city view of Rapallo. Giacomo, at reception was very helpful and made us a dinner reservation. The beach lounge and pool area is amazing. Definitely coming back soon!
Stayed 1 night in Jul 2024

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I’m writing this review is because of Angelo the head concierge. He was excellent and the only genuine asset of this property. This was our third visit to the hotel, admittedly it’s been ten years since our last visit. The general manager is either under immense financial strain or has no dignity. The hotel would struggle to gain a three star status how they have a five star status is beyond belief. Please refrain from staying at this hotel unless you like being ripped off from the highest level. The bathrooms in our “ deluxe room “ were from the ninety eighties at best. The food was very expensive for the quality of produce and the surroundings. Never felt more cheated by a hotel in twenty years of frequently travelling.
Stayed 4 nights in Jul 2024

6/10 Okay

iryna

Liked: Staff & service
The hotel is outdated but room was beautiful.
Stayed 2 nights in Jul 2024

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Shawn, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, no question. The hotel was unique and overall the staff was helpful. Gym was excellent. Breakfast … perfect. My rating however is that it didn’t meet 5 stars or the price level for any reason other than its beach and the points already mentioned. Pools were beautiful… but freezing to the point that it was painful after 15minutes. Spas smelled of seawater Gym doesn’t open until 8 when most of us would like to head to breakfast and start our day. moat importantly, the service was there when you needed it but often only gave you some of the information you needed, for example only at the end knowing about some of the other amenities available onsite or the remote code needed to turn the tv on in the room. These may be petty but there were many examples and all of which meant we enjoyed our stay on this beautiful place but it wasn’t a 5 star experience.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Olabode

Liked: Cleanliness
The staff are excellent .
Stayed 1 night in Jun 2024

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exquisite. The staff was the utmost of courtesy and grace. You thoroughly enjoyed my stay at this beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

DEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

4/10 Poor

Anna

Stayed 4 nights in May 2024

10/10 Excellent

Kandala

Stayed 3 nights in Jun 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel beautiful views great service great restaurants best hotel I’ve been too in Italy
Stayed 1 night in Jun 2024

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024