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Hoshino Resorts RISONARE Guam

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Guam Premier Outlets

Photo gallery for Hoshino Resorts RISONARE Guam

Water park
Balcony view
Terrace/patio
Front of property - evening/night
Premium bedding, down duvets, in-room safe, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is AU$506
includes taxes & fees
13 Feb - 14 Feb

Explore the area

Map
445 Governor Carlos G Camacho Road, Tamuning, 96913
  • Alpat Island
    ‪12 min walk‬
  • Guam Premier Outlets
    ‪2 min drive‬
  • Ypao Beach Park
    ‪2 min drive‬
  • Guam (GUM-A.B. Won Pat Intl.)
    ‪6 min drive‬

Room options

View all photos for Premier Ocean Front Triple set-up

Premium bedding, down duvets, in-room safe, blackout curtains

Premier Ocean Front Triple set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premier Ocean Front Quad set-up

Premium bedding, down duvets, in-room safe, blackout curtains

Premier Ocean Front Quad set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • 44 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premier Ocean Front 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Premier Ocean Front 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Blackout curtains
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front 2 King Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Ocean Front 2 King Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Blackout curtains
  • Sleeps 5
  • 2 King Beds

View all photos for Premier 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Premier 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for GOGO Guam Pay Premier Ocean Front 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Premier Ocean Front 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier 2 Double Beds

Premier 2 Double Beds

Premier 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 5
  • 2 Double Beds

View all photos for Premier Quad set-up

Premium bedding, down duvets, in-room safe, blackout curtains

Premier Quad set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • 44 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for GOGO Guam Pay Deluxe Ocean Front 2 King Beds

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Deluxe Ocean Front 2 King Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 King Beds

View all photos for GOGO Guam Pay Premier Quad set-up

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Premier Quad set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • Sleeps 5
  • 2 Double Beds

View all photos for GOGO Guam Pay Premier 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Premier 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for GOGO Guam Pay Premier Triple set-up

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Premier Triple set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • Sleeps 5
  • 2 Double Beds

View all photos for Premier Ocean Front 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Premier Ocean Front 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Blackout curtains
  • Sleeps 5
  • 2 Double Beds

View all photos for Premier Triple set-up

Premium bedding, down duvets, in-room safe, blackout curtains

Premier Triple set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • 44 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Ocean Front Triple set-up

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Ocean Front Triple set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Ocean Front 2 King Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Ocean Front 2 King Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for GOGO Guam Pay Deluxe Ocean Front

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Deluxe Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
Premium bedding
  • Sleeps 5
  • 2 King Beds

View all photos for Suite Ocean Front Triple Set-up

Premium bedding, down duvets, in-room safe, blackout curtains

Suite Ocean Front Triple Set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 75 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for GOGO Guam Pay Premier Ocean Front Triple set-up

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Premier Ocean Front Triple set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • Sleeps 5
  • 2 Double Beds

View all photos for GOGO Guam Pay Premier Ocean Front Quad set-up

Premium bedding, down duvets, in-room safe, blackout curtains

GOGO Guam Pay Premier Ocean Front Quad set-up

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Down duvet
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite Ocean Front 2 Double Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Suite Ocean Front 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Down duvet
  • 75 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite Ocean Front 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
Down duvet
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior

Pacific Islands Club Guam

  • Pool
  • Kids pool
  • Waterslide
  • Parking included
4.1 out of 5, Very good, (1012)
The price is AU$483
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Pacific Islands Club Guam

About the area

Tamuning

A family-friendly stay in Tamuning awaits you at Hoshino Resorts RISONARE Guam. You'll be 1.7 km (1.1 mi) from Guam Premier Outlets and 4.5 km (2.8 mi) from Plaza de Espana. Highlights at this beachfront resort include 2 outdoor swimming pools, a free water park and a restaurant. .The restaurant, Sagano - Japanese, is open for dinner. Spend the day at the beach and enjoy the on-site lazy river, kids' swimming pool and waterslide. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4-property class Tamuning resort include T Galleria by DFS and Tumon Beach.
View more Resorts in TamuningOpens in a new window

What's nearby

  • Guam Premier Outlets - 2 min drive
  • Ypao Beach Park - 2 min drive
  • T Galleria by DFS - 5 min drive
  • Tumon Beach - 9 min drive
  • Two Lovers Point - 11 min drive

Getting around

  • Barrigada - A.B. Won Pat International Airport (GUM) - 6 min drive

Restaurants

  • ‪King's Restaurant - ‬2 min drive
  • ‪Charleys Philly Steaks - ‬20 min walk
  • ‪Wendy’s - ‬2 min drive
  • ‪Shirley's Coffee Shop - ‬5 min walk
  • ‪Sakura Dining - ‬2 min drive

About this property

Hoshino Resorts RISONARE Guam

Family fun on the beach, with 2 outdoor pools, near Guam Premier Outlets
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Hoshino Resorts RISONARE Guam offers its guests a complimentary water park, 2 outdoor swimming pools, a lazy river, and a waterslide. A children's pool, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hoshino Resorts RISONARE Guam. Self parking is free.

This 4-star Tamuning resort is smoke free.

  • 428 guestrooms or units
  • 2 buildings
  • Built in 1992
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Hoshino Resorts RISONARE Guam offers 428 accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tamuning resort provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 30 for adults and USD 15 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sagano - Japanese

Things to do

  • 2 outdoor pools
  • Bodyboard
  • Children's pool
  • Free water park
  • Lazy river
  • Rowing/canoeing
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fenced pool
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Lazy river
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the beach
  • On the waterfront
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Tile flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 55.5 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 15 for children
  • Rollaway bed fee: USD 55.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash.

We should mention

  • Pool access available from 9:30 AM to 5:30 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Onward Beach
Onward Beach Resort
Onward Beach Resort Tamuning
Onward Beach Tamuning
Onward Resort
Hotel Onward Beach
Onward Beach Hotel Tamuning
Onward Beach Resort Guam/Tamuning
Onward Beach Resort Guam/Tamuning
Hotel Onward Beach
Onward Beach Resort
Hoshino Resorts RISONARE Guam Resort
Hoshino Resorts RISONARE Guam Tamuning
Hoshino Resorts RISONARE Guam Resort Tamuning

Frequently asked questions

What is the cancellation policy at Hoshino Resorts RISONARE Guam?

Hoshino Resorts RISONARE Guam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hoshino Resorts RISONARE Guam?

As of 5 Feb 2025, prices found for a 1-night stay for 2 adults at Hoshino Resorts RISONARE Guam on 13 Feb 2025 start from AU$506.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hoshino Resorts RISONARE Guam?

Yep, Hoshino Resorts RISONARE Guam has a free self car park and free extended parking.

Are there any beaches close to Hoshino Resorts RISONARE Guam?

The closest beach to Hoshino Resorts RISONARE Guam is Tumon Beach (3.6 km).

Is there a spa on site at Hoshino Resorts RISONARE Guam?

No, there is no spa at this property. Angsana Spa is a short 10-minute walk away.

Does Hoshino Resorts RISONARE Guam have a pool?

Hoshino Resorts RISONARE Guam has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:30 AM to 5:30 PM.

Does Hoshino Resorts RISONARE Guam have a waterslide?

Yep, this property has a waterslide!

Is Hoshino Resorts RISONARE Guam family-friendly?

You bet! With amenities such as a children's pool, free water park access and a lazy river, it's no surprise that Hoshino Resorts RISONARE Guam is a hit with families.

Are there hot tubs in the rooms at Hoshino Resorts RISONARE Guam?

No, but there are deep-soaking baths in the guestrooms.

Does Hoshino Resorts RISONARE Guam serve breakfast?

Yep, buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hoshino Resorts RISONARE Guam?

No, Hoshino Resorts RISONARE Guam does not offer an airport shuttle service.

Is there a bar or restaurant at Hoshino Resorts RISONARE Guam?

Yep, you can grab a meal at Hoshino Resorts RISONARE Guam's onsite restaurant.

What time are check-in & check-out at Hoshino Resorts RISONARE Guam?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hoshino Resorts RISONARE Guam?

No, pets are not allowed.

Hoshino Resorts RISONARE Guam Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 446 out of 1004 reviews
Rating 8 - Good. 358 out of 1004 reviews
Rating 6 - Okay. 117 out of 1004 reviews
Rating 4 - Poor. 53 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Yuichiro

Travelled with partner, Travelled with group
We thought HOSHINO is of the best hotel. But this one is not! We really disappointed.
Stayed 4 nights in Oct 2024

10/10 Excellent

JOOMEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Maricris

Stayed 2 nights in Aug 2024

10/10 Excellent

yongyi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

FrankieJane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable, unpleasant
There were bed bugs in the beds, the sheets were not clean, the bed was hard. There were no amenities in the room. The front desk told us there was a basket of amenities in the lobby. $30 additional for extra towels. The breakfast was loud and disorderly. We requested a refund for the additional two nights following our unpleasant one night, but they refused.
Stayed 3 nights in Aug 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, room comfort
The stay was nice and the staff was wonderful! Loved the water park, but the river was down for maintenance and we enjoyed watching the construction they had going on outside of the hotel. We had to check out on a Tuesday to be closer to my husband who we went to see for personal reasons, and they gave us a refund for two days but charged us for the reminder of the week even though we didn’t stay there. I was disappointed so we won’t be staying there next time.
Stayed 9 nights in Jun 2024

8/10 Good

Shinichiro, Takarazuka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

YONGJOO

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Eyal

Business traveller
I was at a room on the 16th floor which was close to the roof. The AC was not strong enough and the temperature in the the room was constantly between 25-26 degrees Celsius despite AC working at full strength. Exchange rooms were even worse. There is no elevator from the covered parking to the hotel.
Stayed 11 nights in May 2024

4/10 Poor

Takako, Elk Grove

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel facility is off dated. The area is far from the town center. Very limited the places to eat. Only one restaurant is in the property & a coffee shop is next door. I had camera like device under the TV towards to the bed. I forgot to mention to the front desk. I should have made it a big deal. I stayed there because of name of Hoshino, and I was expecting the condition of the facility is better than last year. Actually it is deteriorating. Beef stew at breakfast smelled rotten meat that wasn’t smelled from red wine…. It wasn’t edible. I probably won’t stay there again.
Stayed 2 nights in May 2024

6/10 Okay

Denisha

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Most of the Waterpark was closed due to construction & maintenance. Noise I assumed was also due to construction but could be more understanding if these issues were made known to guest upon booking.
Stayed 1 night in May 2024

6/10 Okay

Kim

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
다 좋은데 수영장 관리가 너무 엉망이네요
룸 컨디션은 상당히 괜찮았으나 수영장 바닥에 이끼가 둥둥떠다니고. 워터파크도 청결도가 너무 낮음
Stayed 3 nights in May 2024

8/10 Good

Antonita

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

JUNG KI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

JUNG KI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony and Delaisa, Tamuning

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
I called ahead of time to see if I could try to check in early and they said the earliest is 2:30pm. I got there at 2:45 and the room wasn’t ready even after the 3:00 check in time. So that was bust since I was already late to set up the room. Then on the first room the carpet felt wet and it seemed like the air condition wasn’t working properly. The maintenance came and tried to adjust it. But it still wasn’t cold. We didn’t get to switch rooms until after 9pm and idk why they keep giving us a broken bellcart to move our belongings. It’s an inconvenient to keep giving our id to use the cart. The breakfast was alright and the waterpark was great. The gym was hot (But convenient). All in all it’s a nice family experience. Family friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
It was fine and staff were nice but getting quite old and feels a bit basic. On some days there was a huge line and long wait to get breakfast, which was quite mediocre and not worth waiting for. We stayed in the tower so it was a long walk to reception and lobby areas. Pool and beach area and also water park were great for kids and nice to have. Overall has a feeling of being quite faded and past its prime. If the price is right it would be fine to stay at but there are far nicer and better hotels in the Tamung area.
Stayed 4 nights in Feb 2024

6/10 Okay

IN SU

Stayed 3 nights in Feb 2024

8/10 Good

HYUNCHUL

Stayed 2 nights in Feb 2024

10/10 Excellent

soomin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water park and the chicken
The water park was awesome. The water slides were awesome. Everything was awesome. But the chicken was lousy.
Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
From checking in to checking out
let’s start at the beginning I used hotels.com to book. They (hotel) asked for all the names. Submitted via the app- twice. Still had to do at checkin. Day of check in: lady (Jamaica) was RUDE. She asked me for the names again. I was like ma’am, I submitted this twice. WTH. Claims hotel didn’t get it. So I resubmitted. The attitude stopped when another customer came down demanding to speak to a supervisor because she was there for 7+ days and she had issues with room service, cleanliness and some other issues. In the room: we stayed in the tower side. Rooms are old. Beds are as hard as rocks. Idk who gave them the shower layout, but expect the entire floor to be flooded & wet. Waterpark: I advise you go under the water with goggles. Especially at the little steps in the lazy river. I observed broken concrete, paint, & so many other things just at 1 step. Can’t imagine the other steps. The waterpark cafe/Resturant was completely opposite. Very very friendly, very polite & clean. Overall they made the waterpark enjoyable- in addition to the games they play. Lifeguards? They’re all right. Did the job. That’s a good thing. Buffet: our reservation came with the breakfast buffet. This was a positive experience I had. Staff were courteous, friendly, nice and helpful. It was weird because after breakfast, we saw the breakfast server at the poolside bar. Still nice friendly! Checkout was smooth. No issues. Quick & easy.
Stayed 2 nights in Feb 2024

8/10 Good

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and friendly the entire stay. What a wonderful group of people!
Stayed 2 nights in Feb 2024

10/10 Excellent

Samantha

Stayed 9 nights in Jan 2024

8/10 Good

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 6 nights in Jan 2024