8/10 Good
Christine
Travelled with family
21 Aug 2024
Liked: Cleanliness, property conditions & facilities
Staying at this hotel is great from a convenience perspective. We had a bit of trouble getting to the hotel when we first arrived - because it is inside the park, and we walked from the train station, we couldn’t figure out how to get to the hotel without tickets. I ended up having to stand in line for half an hour at Customer Service to get someone to let us into the park to get to the hotel. We definitely weren’t the only ones in this situation. The rooms aren’t ready until 3pm, and we were a bit early so once we were checked in they suggested that we put our bags in their luggage lockers ($) so we could go into the park. When we got to the luggage lockers however, there were none left so we couldn’t use the park until our room was ready. When we finally got to the room I was surprised to see 2 double beds and a window seat with a bare mattress instead of the 1 king & 2 twins I had booked on Expedia. Not sure if that window seat was meant to be a bed but there was no bedding for it. We were so tired from all the stress leading up to that moment that we just kept the room and didn’t talk to reception about it. HOWEVER, from that point on the experience was great. The rooms were clean and the location is amazing. Hot tip: the a/c is only on when there is a card in the slot so we used a random card from my wallet to keep it on while we were in the park (since our room keys are also park keys (so they needed to stay with us)).
Christine
Stayed 2 nights in Aug 2024