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Excellence Oyster Bay - Adults Only All Inclusive

5.0 star property
Adults-only luxury on the beach
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Excellence Oyster Bay - Adults Only All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Premium bedding, minibar, in-room safe, individually decorated
11 restaurants, breakfast, lunch, dinner served; French cuisine
Reception

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Hot tub
    Hot tub
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Room service
    Room service

Explore the area

Map
Peninsula Oyster Bay, Falmouth
  • Blue Waters Beach Club
    5 min drive
  • Luminous Lagoon
    6 min drive
  • Martha Brae River
    7 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    39 min drive

Room options

View all photos for Excellence Club Rooftop Terrace Suite with Plunge Pool Ocean Front + 20% OFF SPA

View from room

Excellence Club Rooftop Terrace Suite with Plunge Pool Ocean Front + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach House Suite with Plunge Pool Ocean Front + 20% OFF SPA

View from room

Excellence Club Beach House Suite with Plunge Pool Ocean Front + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean Front + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Premium bedding, minibar, in-room safe, individually decorated

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Suite Rooftop Terrace with Plunge Pool Ocean Front

View from room

Imperial Suite Rooftop Terrace with Plunge Pool Ocean Front

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 130 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Ocean Front

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Villa With Private Pool

View from room

Beach Villa With Private Pool

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 140 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Rooftop Terrace Suite Plunge Pool + 20% OFF SPA

Premium bedding, minibar, in-room safe, individually decorated

Excellence Club Honeymoon Rooftop Terrace Suite Plunge Pool + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Run of the House

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Run of the House

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 74 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Plunge Pool Garden View

View from room

Junior Suite with Plunge Pool Garden View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Partial Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Partial Ocean View + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 74 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Plunge Pool Ocean Front

View from room

Junior Suite with Plunge Pool Ocean Front

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 84 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN FRONT

Premium bedding, minibar, in-room safe, individually decorated

FREE UPGRADE TO JUNIOR SUITE OCEAN FRONT

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View

View from room

Junior Suite Garden View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Sofa bed
Premium bedding
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE PARTIAL OCEAN VIEW

Premium bedding, minibar, in-room safe, individually decorated

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE PARTIAL OCEAN VIEW

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront House Suite With Plunge Pool + 20% OFF SPA

Premium bedding, minibar, in-room safe, individually decorated

Excellence Club Beachfront House Suite With Plunge Pool + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Private Pool

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite With Private Pool

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Sofa bed
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$150
for 1 night
includes taxes & fees
16 Nov - 17 Nov
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About the area

Falmouth

A luxury stay in Falmouth awaits you at Excellence Oyster Bay - Adults Only All Inclusive. You'll be within a 10-minute walk of Jamaica Beaches and 2.7 km (1.7 mi) from Blue Waters Beach Club. Highlights at this all-inclusive property include 11 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miilé Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, Chez Isabelle, serves French cuisine and is open for dinner. With 3 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 hot tubs and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also the convenience of an airport shuttle. .With a stay at this 5-property class Falmouth property, you'll be 25.6 km (15.9 mi) from Rose Hall Great House.

What's nearby

  • Blue Waters Beach Club - 5 min drive
  • Luminous Lagoon - 6 min drive
  • Burwood Beach - 7 min drive
  • Martha Brae River - 7 min drive
  • Jamaica Swamp Safari Village - 11 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 39 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬10 min drive
  • Martini Bar
  • ‪Royalton Sands Beach Bar - ‬7 min drive

About this property

Excellence Oyster Bay - Adults Only All Inclusive

Adults-only luxury on the beach
Excellence Oyster Bay - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Excellence Oyster Bay - Adults Only All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a sauna, a fitness centre and a garden.

Smoking is allowed in designated areas at this 5-star Falmouth property.

  • 315 guestrooms or units
  • 3 levels
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Built in 2018
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Excellence Oyster Bay - Adults Only All Inclusive offers 315 accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Falmouth property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Miilé Spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 3 poolside bars
  • A coffee shop/cafe

Restaurants on site

  • Chez Isabelle
  • Spice
  • The Grill
  • The Kitchen Table
  • The Lobster House

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (116 centimetre high)

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Oyster Bay - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 38844.51 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Excellence Oyster Bay Adults All-Inclusive Falmouth
Excellence Oyster Bay Adults All-Inclusive
Excellence Oyster Adults Incl
Excellence Oyster Bay Adults Only All Inclusive
Excellence Oyster Bay - Adults Only All Inclusive Falmouth

Frequently asked questions

What is the cancellation policy at Excellence Oyster Bay - Adults Only All Inclusive?

Excellence Oyster Bay - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Excellence Oyster Bay - Adults Only All Inclusive?

Yep, Excellence Oyster Bay - Adults Only All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include snorkelling, kayaking and sailing. You can also find boat tours.

Is there a spa on site at Excellence Oyster Bay - Adults Only All Inclusive?

Yep, Miilé Spa is available for guests. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Excellence Oyster Bay - Adults Only All Inclusive have a pool?

Yep, and guests recommend it! Excellence Oyster Bay - Adults Only All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Oyster Bay - Adults Only All Inclusive?

Excellence Oyster Bay - Adults Only All Inclusive features a private beach, 3 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Oyster Bay - Adults Only All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Oyster Bay - Adults Only All Inclusive.

Is Excellence Oyster Bay - Adults Only All Inclusive family-friendly?

No, Excellence Oyster Bay - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Oyster Bay - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Oyster Bay - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Oyster Bay - Adults Only All Inclusive?

Relax with a coldie at the 3 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Excellence Oyster Bay - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Oyster Bay - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Excellence Oyster Bay - Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 719 out of 1007 reviews" "
Rating 8 - Good. 163 out of 1007 reviews" "
Rating 6 - Okay. 61 out of 1007 reviews" "
Rating 4 - Poor. 30 out of 1007 reviews" "
Rating 2 - Terrible. 34 out of 1007 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Perry

Stayed 4 nights in Jul 2024

6/10 Okay

DeMarques

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall great stay. The spa was the highlight. Food was ok at most places. The best was Chez Isabelle. A lot of areas with gnats and mosquitoes so be sure to bring off. Staff was amazing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Teya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Hershey G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes...staff very friendly, adults only, great property size, enjoyed complementary hydrotherapy session, cleanliness of hotel, accessibility to transportation, MJ and Cellist shows were very entertaining Dislike..room service food and options for excellence club members could improve, restaurants' menus and available times inconsistent
Stayed 4 nights in Jul 2024

10/10 Excellent

pathena

Stayed 3 nights in Jul 2024

8/10 Good

Cathy Finch

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Never book this resort with Expedia website. I booked a Excellence Club Jr suite Ocean Front, and when I enter my room it was not the room I booked. I received a regular Jr suite with a partial ocean view. Expedia charged me full price for the Excellence room and said it was the resort fault. The resort said it was Expedia fault. Expedia and the resort still refused to give me my differences back for their mistake. Just book the resort through their website. Not a happy customer
Stayed 4 nights in Jul 2024

10/10 Excellent

Riscee

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Giovanny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Took 4 hours for room the be ready but overall stay was nice and peaceful
Stayed 3 nights in Jul 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall best decision for my birthday! We did the excellence package and it was worth it! The resort is beautiful and so are the people. They were so helpful and made everything so easy! The SPA was so amazing , with a warmth of good vibes! Our room was beyond expectation with an ocean view , plunge pool , with unlimited drinks , food , and entertainment! One person stood out to us the most ! PATRICIA we will never forget you! She was the most fun , loving , amazing bar tender with tons of drinks with great conversation! She will always be a friends to us! A beautiful soul!! Our drive RYAN as well was the greatest with energy to welcome us when we got to Jamaica! The hotel made everything possible for a great stay! Thank you!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Taisha

Stayed 6 nights in Jul 2024

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Matthew

Stayed 4 nights in Jul 2024

10/10 Excellent

Michele, wilmington

Stayed 4 nights in Jul 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Private beach was amazing. Would have preferred food and beverage service from the beach. Other than that it was perfect.
Stayed 3 nights in Jul 2024

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was the best. Great food, great service and great entertainment. Loved the room with our private pool. We will be back soon.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JA OYSTER BAY
The resort was very nice 10/10 . Highly recommended. Food was fantastic ! Customer service 10/10 . Resort has water sports on property which was a PLUS!
Main pool
Stayed 4 nights in Jul 2024

10/10 Excellent

Dashawna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. The property was so beautiful. Great bars and food options
Stayed 3 nights in Apr 2024

10/10 Excellent

Alida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were super nice. The island is beautiful, food was top notch.
Stayed 4 nights in Jul 2024

10/10 Excellent

Cecile, Ringoes

Liked: Cleanliness
Stayed 5 nights in Jul 2024

10/10 Excellent

Patricia Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff gave excellent service and they were happy to accommodate me anytime I needed or required assistance. My experience with Dean, one of the photographers was exceptional. He is a valuable member of your staff.
Stayed 4 nights in Jul 2024

10/10 Excellent

Christel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel should get 10 stars. This is one of the best properties I have visited. Surprisingly there were no flaws except for the bed mattress. Its not as soft and comfortable as we had wished for. The room otherwise was amazing and the added hot tub area was a winner. The food choices were plenty to choose from and the drinks were refreshing.
Stayed 3 nights in Jul 2024

4/10 Poor

JEFFREY

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Reserved this hotel as a surprise for my girlfriend. The plan was to propose to her on the resort being as Jamaica is and has been our favorite place to visit the last past few years. As a result, we have stayed in several hotels in Montego Bay and the surrounding areas, and Excellence was an overall disappointment. The staff and service did not live up to the name. It was far from excellent. Everytime, we requested something we were met with resistance and was put on hold, to eventually not get addressed. For example, our room smelt like sewage every single day of our stay & no matter how much we complained it seemed as if there was no remedy to this issue. The restaurants had extreme wait times when there were barely any guests seated and the servers had no sense of urgency or even the normal Jamaican hospitality you would expect. Out of all of the bartenders and servers literally, only 2 stood out. Which is is a disgrace for a place that’s named “Excellence”. The food was amazing, to get the food… not so much and the rooms are beautiful. The location is secluded and there isn’t much night life or entertainment so if you are looking to turn up, this is not the place. This is a hotel best suited for relaxation and couples. If the service was better the overall experience would have been much better.
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael

Travelled with family
Liked: Amenities, property conditions & facilities
The staff are simply amazing from Bernard our driver, to the hospitality welcoming, check in and checknout. Imperial suite, cannot say enough.
Stayed 6 nights in Jul 2024