8/10 Good
Shelley Anne
Travelled with family
23 Nov 2024
Liked: Cleanliness, amenities
This is our fourth time to EOB. We love the location of this property and its why return. Unfortunately there are a few negative experiences each time we stay. Staff is hit and miss. Most are very friendly, although some just dont seem to want to be there. Overall we have made some close friends with the staff. The property itself is well maintained. As mentioned before by myself, its the origional build quality thats a huge miss. Finer details like the cheap workmanship of the decking, pools, and building construction. It makes one wonder of the structures stability as a whole. Also, every year we visit, we find the resort has cheapened the little extras they offered years past. We always stay Excellence Club, but this year, the main Club pool was closed, the specialty soaps they pointedly bragged about are no longer available, the turn down service was lacking, the maids missed cleaning our room twice so we had to mention it to the management, the top brand name alchohol was at best minimal. Overall we found the extra little perks we used to enjoy have disappeared. Honestly, its becoming more of a four star resort, but remains very expensive. Guests can find much better service, and more perks elsewhere for a much better price.
Shelley Anne
Stayed 7 nights in Nov 2024