See all properties
Save

Grand Palladium Jamaica Resort & Spa All Inclusive

4.5 star property
Luxury resort on the beach, with 5 outdoor pools

Photo gallery for Grand Palladium Jamaica Resort & Spa All Inclusive

Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Aerial view
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
The current price is AU$804
includes taxes & fees
5 May - 6 May

Explore the area

Map
The Point, Lucea, Hanover, 0
  • Dolphin Cove Negril
    ‪5 min drive‬
  • Hanover Museum
    ‪8 min drive‬
  • Sir Alexander Bustamante Square & Around
    ‪8 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪54 min drive‬

Room options

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Garden View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool Ocean View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Junior Suite Private Pool Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront

Suite, Oceanfront

Suite, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Garden View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Ocean View, Poolside

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite Private Pool Oceanfront View

Superior Suite Private Pool Oceanfront View

Superior Suite Private Pool Oceanfront View

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Poolside

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool Beachside

Superior Junior Suite Private Pool Beachside

Superior Junior Suite Private Pool Beachside

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Ceiling fan
  • 50 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Lucea

A luxury stay in Lucea awaits you at Grand Palladium Jamaica Resort & Spa All Inclusive. You'll be 37.8 km (23.5 mi) from Seven Mile Beach. Highlights at this all-inclusive resort include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Mo Bay, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. 3757 square feet (349 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also free self parking, along with the convenience of an airport shuttle. .Within a 30-minute drive of this 4.5-property class Lucea resort, attractions include Jamaica Beaches and Montego Bay Cruise Ship Terminal.
View more Resorts in LuceaOpens in a new window

What's nearby

  • Dolphin Cove Negril - 5 min drive - 5.0 km
  • Hanover Museum - 8 min drive - 6.2 km
  • Sir Alexander Bustamante Square & Around - 8 min drive - 6.2 km
  • Headland - 8 min drive - 6.2 km
  • Tryall Golf Club - 11 min drive - 12.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 54 min drive

Restaurants

  • ‪Mobay Buffet - ‬5 min walk
  • ‪Miss Lou's Bar - ‬3 min walk
  • ‪Sports Bar - ‬5 min walk
  • ‪Negril Buffet - ‬5 min walk
  • ‪Blue Lagoon - ‬5 min walk

About this property

Grand Palladium Jamaica Resort & Spa All Inclusive

Luxury resort on the beach, with 5 outdoor pools
Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Lucea resort.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 17 bars or lounges
  • Conference rooms
  • 3757 sq ft of conference space
  • 349 sq. m of conference space
  • Built in 2008
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Rooms open to balconies. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
3.9 out of 5, Good, 1,395 reviews
The price is AU$701
includes taxes & fees
5 May - 6 May
Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants
  • 17 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • Chez Bubba
  • El Agave
  • Mo Bay
  • The Blue Lagoon

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,757 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A service charge of USD 17 per order applies for room service between 10:30 PM and 11 AM. There is no service charge for room service outside of these hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium
Grand Palladium Jamaica All Inclusive Lucea
Grand Palladium Jamaica All Inclusive
Grand Palladium Resort All Inclusive
Jamaica Grand Palladium
Jamaica Grand Palladium All Inclusive
Jamaica Grand Palladium Resort
Palladium All Inclusive
Palladium Resort
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort & Spa Lucea
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort All Inclusive Lucea
Grand Palladium Jamaica Lucea
Pallaum Jamaica Inclusive Luc
Palladium Jamaica & Inclusive
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort & Spa All Inclusive Lucea
Grand Palladium Jamaica Resort & Spa All Inclusive Resort
Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

Frequently asked questions

What is the cancellation policy at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Jamaica Resort & Spa All Inclusive?

As of 5 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Jamaica Resort & Spa All Inclusive on 5 May 2025 start from AU$803.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yep, Grand Palladium Jamaica Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Jamaica Resort & Spa All Inclusive?

The closest beach to Grand Palladium Jamaica Resort & Spa All Inclusive is Seven Mile Beach (26.6 km).

Is there a spa on site at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yep, there is an onsite spa at Grand Palladium Jamaica Resort & Spa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a pool?

Yep, and guests love it! Grand Palladium Jamaica Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive features a private beach, 3 beach bars and 5 outdoor pools.

What makes Grand Palladium Jamaica Resort & Spa All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Jamaica Resort & Spa All Inclusive.

Is Grand Palladium Jamaica Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium Jamaica Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Jamaica Resort & Spa All Inclusive?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 17 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Palladium Jamaica Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Jamaica Resort & Spa All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 606 out of 1346 reviews
Rating 8 - Good. 322 out of 1346 reviews
Rating 6 - Okay. 191 out of 1346 reviews
Rating 4 - Poor. 101 out of 1346 reviews
Rating 2 - Terrible. 126 out of 1346 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katayoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Kimani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and fun property.
Stayed 1 night in Jan 2025

2/10 Terrible

Oksana

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could give this stay zero stars. This was by far the worst stay I’ve ever had. The food is nasty and took 1-2 hours to come out. Everyone in our group got food poisoning. The food options are horrible and not many. This hotel is false advertising with the restaurant and bars. Super boring resort and not enough entertainment. The staff are so rude and everyone hates their job. We paid extra for a floating breakfast and we waited 3 hours for it. When we complained at checkout they tried to hold us there and make us miss our flights. You cannot leave the resort unless they allow you too. Only positive here was the spa it’s beautiful and the message was good. Otherwise I’d avoid this hotel at all cost. You couldn’t pay me to stay here again. HORRIBLE!!!!!!
Stayed 5 nights in Dec 2024

6/10 Okay

Virginia

Stayed 6 nights in Dec 2024

4/10 Poor

Tausha

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Shanique- receptionist greeted me. Her hospitality was stellar. ( she persuaded me to believe I was entering the same Grand Palladium I had entered annually since 2018.) naturally I was excited that was short lived. the next morning I went Negril for breakfast with mimosas (several) I was light hearted,headed to speak with the Travel club (inebriated) I signed for a membership! I knew from previous experience some of amenities and privileges you gain as a member. I learned quickly reservations to eat at any of the specialty restaurants are not made the night of.nor does being a member has any merit. not realizing reserve should’ve been done at check in! Very limited reservations were available. Poseidon was not available until-after we left Therefore we are left with 2 restaurant options or eat at a bar. The 2restaurants- are able to hold a large capacity (you’re able to see the caliber of people and now limited buffet style options,quickly noticed the warm room temperature, the older aged/family sittings. Shocked because previous stays has kept a party vibe/ages from mid 20(s) upward,some families of course but not to this capacity! itinerary was family focused.(nothing against 55 or family) Daytime no entertainment.What a disappointment-from staff,entertainment and amenities. I got food poisoning,racially-harassed, and a phone stolen.its a loyalty tier/retirement home feel now.I didnt expect that but I thank the staff who tried Ronnie recept Rohan driver Ambrosia-coffee
Stayed 4 nights in Dec 2024

10/10 Excellent

Fredric DeGraw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and very well maintained. The food in the Mo'bay and the Negril and Jerk shacks were good, and the staff very attentive. We were there at the busiest time of the year, so the ala cart restaurant -that we went to, the Japanese one was very slow. But the food was very good. Everyone in our family had a great time.
Stayed 5 nights in Dec 2024

10/10 Excellent

Trey Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2024

6/10 Okay

Saravanan

Liked: Cleanliness, staff & service, property conditions & facilities
There was only one restaurant Mobay for dinner buffet. The A la carte restaurants are either average or below average. I would like to see more dining options.
Stayed 5 nights in Dec 2024

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Naima

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The staff were so rude
Stayed 4 nights in Dec 2024

2/10 Terrible

joel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The only positive thing to say about this property would be the big swimming pool (although both jacuzzis inside the pool are NOT working at all/missing bulbs, holes in them...a couple of missing columns...) My family and I did not like the lack of taste of ALMOST every food item, the juices are the worst ever, then come the dessert items and MANY other food items. In general, food has no taste in the buffet whether at breakfast, lunch or diner; Again, jacuzzis in the pool are both out of order with missing bulbs and even HOLES!; Potholes are not only an issue in Jamaicas roads overall, but inside the hotel as well, right at the main entrance there is a huge pothole that you better know is there before passing by if driving yourself which we did and is unacceptable! (got picture of it); rooms are not inspected as they should as the scale, for instance, had no batteries and it seems to be the case in other rooms based on SEVERAL feedback from other guests!; the shower is not well designed, has a big flaw, the water splashes out of the shower under the shower door as there is a wide gap between this and the shower base (you avoid this by putting a towel there to close that gap; staff is adamant to get a manager when asked as it was IMPOSSIBLE to get a single manager to talk to; last but not least, there were SEVERAL food items that would run out in the buffet and would not be restocked even when there was still an 1 and a half for the buffet to close! It happened every day!!!!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, grounds are beautiful, it was lovely to see how the children was included in the Christmas celebrations the band and Father Christmas arriving all well thought of, staff in all areas are so friendly and accommodating . Will surely visit again.
Stayed 3 nights in Dec 2024

8/10 Good

Bridgette

Liked: Amenities
Very good
Stayed 3 nights in Dec 2024

6/10 Okay

kronda n

Travelled with family, Travelled with family and small children
It took almost 2 hrs to get checks in. The room we booked was not available but staff never told us just kept us waiting and not knowing if we had a room or not.
Stayed 7 nights in Dec 2024

10/10 Excellent

Bridgette

Stayed 2 nights in Dec 2024

8/10 Good

Kenrad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was an excellent all-inclusive experience. The staff was friendly and accommodating and overall, it was a relaxed experience. I'd visit again for a getaway vacation in a quieter time as this was the busy period, and it seems like sometimes the staff compliment was not sufficient in some areas, especially in the dining rooms.
Stayed 3 nights in Dec 2024

2/10 Terrible

Diana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place to visit in Jamaica they staff is extremely rude & if you are a gay couple please don’t go there ; every night their restaurants were booked and they have bad customer service me and my wife waited 6 hours for toilet tissue called the front desk and even went up there and still waited hours for someone to come ; when we first got there we wasn’t in the room we requested and was told to check out at 12 and come back at 4pm for a new room 0/10 I do not RECOMMEND
Stayed 5 nights in Dec 2024

4/10 Poor

Shelley

Stayed 7 nights in Dec 2024

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big property but they had transport to the rooms which made things easier.
Stayed 2 nights in Dec 2024

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Tiffany V.

Stayed 6 nights in Nov 2024

10/10 Excellent

ALICA

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay
Stayed 2 nights in Dec 2024

8/10 Good

Darnell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Only issues i had wax my jacuzzi wasn’t working and when i called they never sent anyone to look at it. Property was nice, staff was friendly especially Ms. Lurline G. I was with my daughter and it was plenty for us to do there.
Stayed 3 nights in Dec 2024

6/10 Okay

Isabella

Stayed 6 nights in Nov 2024