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Hyatt Zilara Rose Hall - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

One Bedroom Swim Up Suite | View from room
Couples treatment room(s), sauna, hot tub, steam room, body wraps
Ocean Front Grand Butler Suite
Private beach, white sand, sun-loungers, beach umbrellas
Couples treatment room(s), sauna, hot tub, steam room, body wraps

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All-inclusive
  • Parking included
  • Room service
The price is AU$772
includes taxes & fees
4 Feb - 5 Feb

Explore the area

Map
Rose Hall Road, Montego Bay, Saint James
  • Three Palms Ocean Course
    ‪5 min walk‬
  • Half Moon Golf Course
    ‪7 min walk‬
  • The Shoppes at Rose Hall
    ‪17 min walk‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grand Butler)

47-inch flat-screen TV with satellite channels, TV, DVD player

Suite (Grand Butler)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 112 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 112 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 106 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Swim Up Suite

Premium bedding, down duvets, pillow-top beds, minibar

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Double

Ocean Front Double

Ocean Front Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up Double

Swim Up Double

Swim Up Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King

Swim Up King

Swim Up King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Junior Suite King

View from room

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Junior Suite King

View from room

Swim Up Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double

Premium bedding, down duvets, pillow-top beds, minibar

Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for King

Premium bedding, down duvets, pillow-top beds, minibar

King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

View from room

Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • 94 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort View Double

Premium bedding, down duvets, pillow-top beds, minibar

Resort View Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King

Premium bedding, down duvets, pillow-top beds, minibar

Resort View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Hyatt Ziva Rose Hall - All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.4 out of 5, Excellent, (1002)
The price is AU$760
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hyatt Ziva Rose Hall - All Inclusive

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Hyatt Zilara Rose Hall - Adults Only - All Inclusive. Within steps you'll find Jamaica Beaches and Three Palms Ocean Course within a 10-minute stroll. Highlights at this beachfront property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Z Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 hot tubs and nightclub. 50000 square feet (4500 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also the convenience of free valet parking. .In proximity to this 5-property class Montego Bay property you'll find Doctor's Cave Beach.

What's nearby

  • Half Moon Golf Course - 7 min walk
  • Montego Bay Convention Centre - 18 min walk
  • White Witch of Rose Hall Golf Course - 3 min drive
  • Cinnamon Hill Golf Course - 3 min drive
  • Rose Hall Great House - 3 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 15 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬3 min walk
  • ‪Lobby Bar - ‬3 min drive
  • ‪Choicez - ‬4 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬8 min walk

About this property

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Some rates at Hyatt Zilara Rose Hall - Adults Only - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hyatt Zilara Rose Hall - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers outdoor tennis courts, a sauna and a fitness centre. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq. m of conference space
  • Built in 2014
  • Nightclub
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers 234 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Housekeeping is provided on request.

Z Spa has massage/treatment rooms and couples treatment room(s). Services include body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 spa tubs
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive
Hyatt Zilara Rose Hall - Adults Only - All Inclusive Montego Bay

Frequently asked questions

What is the cancellation policy at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Hyatt Zilara Rose Hall - Adults Only - All Inclusive on 4 Feb 2025 start from AU$772.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Hyatt Zilara Rose Hall - Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Hyatt Zilara Rose Hall - Adults Only - All Inclusive is on Jamaica Beaches. Fun beach activities include volleyball and windsurfing.

Is there a spa on site at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Z Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps and body scrubs.

Does Hyatt Zilara Rose Hall - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Zilara Rose Hall - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Hyatt Zilara Rose Hall - Adults Only - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Private jetted baths, hydromassage showerheads and pillowtop beds.

What makes Hyatt Zilara Rose Hall - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Zilara Rose Hall - Adults Only - All Inclusive.

Is Hyatt Zilara Rose Hall - Adults Only - All Inclusive family-friendly?

No, Hyatt Zilara Rose Hall - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, Hyatt Zilara Rose Hall - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

There is a golf course next to Hyatt Zilara Rose Hall - Adults Only - All Inclusive.

Hyatt Zilara Rose Hall - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1055 reviews" "
Rating 8 - Good. 223 out of 1055 reviews" "
Rating 6 - Okay. 102 out of 1055 reviews" "
Rating 4 - Poor. 41 out of 1055 reviews" "
Rating 2 - Terrible. 43 out of 1055 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Millicent

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Jordan Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Jahdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, service and staff were excellent. Great views and atmosphere.
Stayed 2 nights in Oct 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More self parking options would be nice! Great staff and amenities.
Stayed 1 night in Oct 2024

8/10 Good

Yashekia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was goid
Stayed 5 nights in Oct 2024

8/10 Good

Yashekia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time.

10/10 Excellent

Cherscky

Stayed 3 nights in Sep 2024

10/10 Excellent

Febin

Liked: Amenities
Really good
Stayed 5 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent and the food was good. Nice beaches and also close to the airport. Very friendly and well trained staff - enjoyed the stay .
Stayed 5 nights in Oct 2024

10/10 Excellent

Kip, Bowie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was tremendous. The quality and variety of food and drink options were greater than my expectations for an all-inclusive. The swim up pool suite was a sexy option! The only drawback was the lengthy wait for room service for breakfast, but that didn't dampen my satisfaction with the resort. Well done, Hyatt!
Stayed 3 nights in Oct 2024

2/10 Terrible

Brandon

Stayed 3 nights in Sep 2024

8/10 Good

Fizza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great with super friendly and accommodating staff. However, not super modern facility with limited restaurants given majority of them are on the Ziva side (family portion). Although they were amazing in accommodating halal food for us which was great the options felt limited and the food could’ve been better at times with very limited variety even in the buffets
Stayed 5 nights in Oct 2024

2/10 Terrible

Soheila

Stayed 6 nights in Sep 2024

6/10 Okay

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Janelle

Liked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Ana Christina

Stayed 4 nights in Sep 2024

8/10 Good

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was great. Nice rooms, clean and most of the staff was good. The only thing I didn't like was I definitely felt like the staff at the Adult Only pool did not serve us as well because we are white. Looked over us many times. We tipped very often and tried to win their service but felt uncomfortable there many times. we actually moved to the kids area because of it.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jasjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my Wife went there for our Honeymoon property is absolutely amazing very good amenities . Staff in Particular is Super Nice and Welcoming I am overall very much Satisfied with all the services they provided. We will come back and visit again .
Stayed 5 nights in Oct 2024

2/10 Terrible

Shariya

Travelled with group
Disliked: Staff & service, amenities
Everything closed early on the adult side. Staff acted real clueless when it came to everything. Took over 30 mins for the supervisor to “inspect” the room after check in time. Drinks was very watered down. Food was decent but needed more options.
Stayed 1 night in Oct 2024

10/10 Excellent

Aaron Marshall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I traveled here for our honeymoon and it didn’t disappoint!! Great atmosphere and the staff constantly went above and beyond. We will definitely be visiting again!
Stayed 6 nights in Oct 2024

6/10 Okay

Xzavion

Stayed 5 nights in Sep 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second visit. The first was 7 years ago and the week was phenomenal. I returned for our 50th anniversary and to our surprise we had no hot water for the entire week. In addition, there was no manager to speak with nor did we have anyone call us in return of the numerous messages left each morning at the front desk. We decided to take a group excursion to get away from the restaurants and low level service and to our surprise once again we were told 3 hours after waiting for our catamarán we would not be getting picked up. Again there was no manager to help walk us through a resolution. After all this I started experiencing what now was the most regretful choice of our anniversary week at the Hyatt. One Buffett to choose from, the low quality food and service at the what you call hibachi and the level of low service through what was supposed to be nightly shows was the lack of effort to keep the guests engaged. We are very dissatisfied and disappointed with Hyatt and our week that we can never get back. We should have stayed home.
Stayed 5 nights in Sep 2024

8/10 Good

Ali Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet not many choices
Stayed 5 nights in Oct 2024

8/10 Good

James, Creedmoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Zilara is a very nice property. It was pretty quiet during our stay there and not too crowded. Staff was very nice. The room was spacious and comfortable and contained all amenities that matter to me! Plenty of closet space, working iron and ironing board, plenty of storage space, good hot water for bathing, double sinks, very nice! I didn't like attending the presentation to join a timeshare, I hate those! But we did get a free 30 minute couple's massage out of the deal, which was very relaxing, although, they presented me with products totaling $200 upon finishing my massage so that felt awkward because you feel someone is always trying to rape your pockets! The Main Street shopping center was a few minutes down the road. I liked that the hotel provided free transportation there and back throughout the day, although, there were only a few shops, not enough to keep me busy and interested for an hour and I expected to purchase genuine Jamaican made products but the hat I purchased was "made in China"! The property is nice, the food was just "ok" and there could be more entertainment throughout the day.
Stayed 5 nights in Oct 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2024