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Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

View from property
Sports facility
4 outdoor pools, pool loungers
Exterior
Minibar, in-room safe, individually decorated, individually furnished

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • All-inclusive
The current price is AU$806
includes taxes & fees
18 Feb - 19 Feb

Explore the area

Map
Highway A1, Mountain Spring, Falmouth, Trelawny
  • Burwood Beach
    ‪12 min walk‬
  • Blue Waters Beach Club
    ‪13 min walk‬
  • Luminous Lagoon
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪35 min drive‬

Room options

View all photos for Luxury Presidential Ocean View Two bedroom suite Diamond Club

Beach/ocean view

Luxury Presidential Ocean View Two bedroom suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 163 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean View One bedroom suite Diamond Club

Beach/ocean view

Luxury Presidential Ocean View One bedroom suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 110 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim out Diamond Club

View from room

Luxury Junior Suite Swim out Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Chairmans Ocean view Two Bedroom Suite Diamond Club

Minibar, in-room safe, individually decorated, individually furnished

Luxury Chairmans Ocean view Two Bedroom Suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 277 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite

Minibar, in-room safe, individually decorated, individually furnished

Luxury Junior Suite

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • 53 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Luxury Junior Suite Ocean View

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Minibar, in-room safe, individually decorated, individually furnished

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Chairman Three Bedroom Suite Ocean View Diamond Club

Minibar, in-room safe, individually decorated, individually furnished

Luxury Chairman Three Bedroom Suite Ocean View Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 330 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Similar properties

Beach

Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, (363)
The price is AU$793
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

About the area

Falmouth

A luxury stay in Falmouth awaits you at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort. Within just a 15-minute stroll, you'll find Jamaica Beaches and Burwood Beach. Highlights at this beachfront property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing day at The Royal Spa can include deep-tissue massages, facials and body treatments along with aromatherapy and reflexology. The restaurant, Grazie Italian Trattoria, serves Italian cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 4.5-property class Falmouth property include Montego Bay Convention Centre and Rose Hall Great House.

What's nearby

  • Burwood Beach - 12 min walk
  • Blue Waters Beach Club - 13 min walk
  • Luminous Lagoon - 3 min drive
  • Martha Brae River - 4 min drive
  • Jamaica Swamp Safari Village - 7 min drive

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 35 min drive

Restaurants

  • ‪Captain's Market - ‬9 min drive
  • ‪Steakhouse - ‬9 min drive
  • ‪Kfc - ‬7 min drive
  • ‪Royalton Sands Beach Bar - ‬7 min walk
  • ‪Martini Bar - ‬7 min drive

About this property

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

Luxury property on the beach, with 4 outdoor pools
Some rates at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 7 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, a health club, and a nightclub are also featured at the luxury Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort.

Smoking is allowed in designated areas at this 4.5-star Falmouth property.

  • 228 guestrooms or units
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 7 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers 228 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include fridges.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steakhouse
  • Taj – Indian Cuisine
  • Zen - Teppanyaki & Asian

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Nightclub
  • Outdoor tennis court
  • Scuba diving
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Refrigerator on request
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator on request
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Blue Waters Montego Bay All Inclusive Falmouth
Royalton Blue Waters Montego Bay Falmouth
Royalton Blue Waters Montego Bay
Royalton Blue Waters All Inclusive All-inclusive property
Royalton Blue Waters All Inclusive Falmouth
Royalton Blue Waters Inclusiv
Royalton Blue Waters All Inclusive
Royalton Blue Waters Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort on 18 Feb 2025 start from AU$805.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Yep, Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is a short 12-minute walk from Jamaica Beaches. Fun beach activities include scuba diving.

Is there a spa on site at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Yep, The Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort have a pool?

Yep, and guests love it! Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort features 2 beach bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and private yards.

What makes Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort.

Is Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is a hit with families.

Does Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort serve breakfast?

You bet, free buffet breakfast is available daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

No, pets and service animals are not allowed.

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 476 out of 1001 reviews
Rating 8 - Good. 221 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 101 out of 1001 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherine

Stayed 4 nights in Oct 2024

6/10 Okay

LaShaun

Travelled with family
Liked: Staff & service
Cheap Alcohol unless you pay for the Diamond Club. For the price I spent to stay at the property I would have never imagined that name brand alcohol would not be included. Also did not know if you book the Blue Waters side you can not go to the Hideaway side. Activities were very limited. Definitely would not return. Prefer the RIU Palace
Stayed 4 nights in Nov 2024

10/10 Excellent

Javonne

Stayed 3 nights in Oct 2024

8/10 Good

KASHIF

Travelled with family
Liked: Cleanliness
The property layout is great. Its not a huge resort so easy to get around. No shuttle required onsite. The staff is kind of friendly but that is expected of Jamaica being on “island time” all year round lol. The steak house is to be avoided. We waited for 1.5 hours for food to arrive and just ended up leaving to go to the buffet. The night entertainment was amazing with lots of dancer performers and acrobats for Sat and Sun night.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

The rooms do need a little maintenance especially the toilet paper holders in both of my rooms were loose. Also maintenance was response time lacked when I had a leak in room 3112 I believe when I stayed another night.
Stayed 1 night in Nov 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Amenities
Everyone was so kind. Clarissa, Leo, Paul made our trip.
Stayed 3 nights in Oct 2024

2/10 Terrible

Belinda

Travelled with family
Disliked: Amenities
The property is ok. I have never experienced, where a room choice is not a guarantee. I am traveling with children and requested a double bed room, and a king room. I was given 2 king rooms, I was not advised of this until after I paid for my rooms. Then was told, it would be a cancellation fee, of 1 night, if I cancelled, which is $600. The next day, I was told I would be moved to a double for the next 4 days I had booked. This time I was literally lied to, by the front desk clerk. I advised the clerk, that I would move to a nearby resort if I was still unable to get a double room. I was assured that I would be as soon as I paid for the other 4 night. I was told a bellman, would be coming up to move , he never showed. I went back to the front desk, and was told there was never any double rooms available at any time during the day. I spoke to Amy and everyone available to no avail. My daughter was forced to sleep, basically on the floor, because there is also no double sofa bed, it is a single chair, and the cushions flip over to give it more length. Who wouldn’t be upset about paying $200 a night for a child, and then she has to sleep on a cushion, on the floor. Mind you, this resort is not fully booked, but, it seems the diamond club members, and the Marriott convoy customers are the ones they cater to. I would advise everyone to book somewhere else, where simple king or double room, is not a special request, and a double sofa bed, is a loveseat.
Stayed 1 night in Oct 2024

10/10 Excellent

Alvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
The rooms were nice but maintenance is lacking when an issue arises. Our AC stopped working so we got a new room, that AC worked but was leaking. The safes stopped working our last couple days there and could not be repaired. The pool and outdoor bar staff are great and do their best with what they have to work with but they are constantly understaffed and run out of staple drinks items - seems more like a management issue. The lobby bar has some of the lovliest people working there who go above and beyond to make your stay great! The vibe team are a blast and bring the energy everywhere they go, including the kids club; the kids had a good time there (shout out to Moriah!). The dining options were fine, there was always something good to eat. But compared to other resorts we have been to in Jamaica, the options were fairly limited and the food was average. The dining areas were always understaffed and ran out of basic drink options regularly. There was more than one meal we were not asked for our drink order or received our drink order so we left to go to the lobby or cafe after pur meal. The cafe was excellent with top notch coffe drinks available all day. The pastries and sandwiches were yummy too. The pool and outdoor amenities were good, especially if you have kids. We could always get chairs and fresh towels at both the pool and beach areas. We will come back to Jamaica, but not this resort.
Stayed 6 nights in Oct 2024

8/10 Good

Sharmalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good would recommend anyone to stay
Stayed 3 nights in Oct 2024

6/10 Okay

Leevaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Stayed 2 nights in Sep 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice, room was beautiful we got the swim up suite. And the grounds were also very nice. The only thing I’d say wasn’t too good was the food, the buffet was great but the dining restaurants were mid. The drinks also could have been better/had better liquors to choose from considering we had the diamond package. Other than that everything was great and we enjoyed our stay
Stayed 5 nights in Sep 2024

10/10 Excellent

Danyel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

shawn, Acworth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property purports to be 5 star but it was in Reality a 3. Likes- swim up rooms with modern decor, modern lobby, large well maintained beach and water front. Lots of shaded seating. Dislikes- super slow staff, minimal staff for simple things like baggage check, maintenance, bar , housekeeping. Roaches in my room, clogged shower that we waited over and he to be fixed making us late for dinner. Lack of Jamaican food. Too much American food- and even with the American food( ie tex mex and steak restaurant) the execution was subpar, tasteless , over cooked or raw. Kids club only open till 5. No possibility for adults to have an evening out. Property itself was awesome, well maintained, water park was awesome ..my 12 yo rates it a 4. Again the only saving grace for me was the cleanliness and modern decor and well maintained property. Everything else needs some serious work. A suggestion to the hotel mgr.. if it’s off season and you can’t have your A-team staff to represent- close half the hotel and consolidate the staff for better service and coverage.
Stayed 4 nights in Sep 2024

10/10 Excellent

Eddie

Stayed 1 night in May 2024

2/10 Terrible

Markeya

Stayed 6 nights in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Property was overall fairy good. Compared to other hotels in proximity, it is quite competitive
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisanne

Liked: Cleanliness, staff & service, property conditions & facilities
It's very good for young kids. Lots for them to do. And food was excellent.
Stayed 3 nights in Sep 2024

10/10 Excellent

crystal

Liked: Cleanliness
The staff, the swimup everything was good
Stayed 5 nights in Aug 2024

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was big and beautiful. The two butlers that came with our suite were amazing. Very friendly and thoughtful. We didn't want or need for anything. All of our needs were already anticipated by the butler. She knew it was my birthday so while we were out on an excursion she came in and decorated the room. It was beautiful. She even made all of our dinner reservations and arranged transportation when we wanted to go sight seeing. The food options were really good. Plenty of entertainment. Professional staff.
Stayed 4 nights in Sep 2024

2/10 Terrible

Bianca

Disliked: Cleanliness, property conditions & facilities
Worst resort I’ve ever been to. I am in the bathroom as I type this. First of all beautiful resort however, I would not recommend. Upon arrival and checking in our room had no Air conditioning and had a bad odor. We went to check out the resort and had dinner. The steak we had was over cooked and cold, the food overall was disappointing. After reporting the air conditioning and odor a technician was sent to our room, after 30-45 mins we were told we could get a room change. After getting our bracelet key, Went to the room was not able to get in, went back to get the keys, still was not able to get in, went back to the front desk. And was accompanied to the room then we got in. Around 7:50 that evening I. Woke up from a nap. There was no light in the room, only the shower light that was blinking constantly. At this point I was disgruntled and completely over it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Garvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are already looking forward to returning. We had an awesome time and met some incredible people. We met Samantha at the beach bar/jerk hut and Shamar at the buffet. These guys absolutely enjoy what they do and consistently outperformed our expectations. From check in to check out was just great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay. I enjoyed everything on the property.
Stayed 2 nights in Aug 2024