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Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
Adults-only oceanfront luxury
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Aerial view
Poolside bar
Outdoor wedding area
Private beach, white sand, sun-loungers, beach towels
Preferred Club Presidential Suite | Beach/ocean view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Lot 59A Freeport, Montego Bay, Saint James
  • Freeport Peninsula
    1 min walk
  • Sunset Beach Resort Au Natural Beach
    10 min walk
  • Montego Bay Cruise Ship Terminal
    19 min walk
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    23 min drive

Room options

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim-Out King

Preferred Club Junior Suite Ocean View Swim-Out King

Preferred Club Junior Suite Ocean View Swim-Out King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim-Out Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Swim-Out Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deal of the Day

1 bedroom, free minibar, in-room safe, individually decorated

Deal of the Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front | Living area

Preferred Club Master Suite Ocean Front

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LCD TV
  • 108 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 52 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 52 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Garden View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Junior Suite Garden View King

Junior Suite Garden View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite

In-room dining

Preferred Club Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
  • 178 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Swim-Out

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front Swim-Out

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 108 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Aerial view

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

On private beach
Pool
Hot tub
Breakfast included
4.1 out of 5, Very good, (1029)
The price is AU$1,333
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive. Within a 20-minute stroll, you'll find popular places like Sunset Beach Resort Au Natural Beach and Montego Bay Cruise Ship Terminal. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Secrets Spa by Pevonia can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, Seaside Grill, is open for breakfast, lunch and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. 8058 square feet (749 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. .Within a 15-minute drive of this 5-property class Montego Bay property, attractions include Jamaica Beaches and Doctor's Cave Beach.

What's nearby

  • Freeport Peninsula - 1 min walk - 0.0 km
  • Sunset Beach Resort Au Natural Beach - 10 min walk - 0.9 km
  • Montego Bay Cruise Ship Terminal - 19 min walk - 1.6 km
  • Montego Bay Marine Park - 7 min drive - 4.7 km
  • Doctor's Cave Beach - 15 min drive - 6.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 23 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Jerky's Bar and Grill - ‬4 min drive
  • ‪Coco Cafe - ‬1 min walk
  • ‪Montego Bay Yacht Club - ‬12 min walk
  • ‪KFC - ‬5 min drive

About this property

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Adults-only oceanfront luxury
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • Conference rooms
  • 8058 sq ft of conference space
  • 749 sq. m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa by Pevonia has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Dutch, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Mountain
  • El Patio
  • Himitsu
  • Seaside Grill
  • World Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8,058 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Montego Bay St. James
Montego Bay St. James Secrets
Secrets James Luxury
Secrets James Luxury All Inclusive
Secrets Montego Bay St. James
Secrets St. James Montego Bay Luxury
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Secrets St James Inclusive
Secrets St. James Montego Bay Luxury All Inclusive Hotel
Secrets St. James Luxury All Inclusive Hotel
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St James All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Montego Bay Luxury – All Inclusive
Secrets St James All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive on 17 Dec 2024 start from AU$818.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is on Jamaica Beaches. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have a pool?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive.

Is Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive family-friendly?

No, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

No, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1017 reviews" "
Rating 8 - Good. 241 out of 1017 reviews" "
Rating 6 - Okay. 137 out of 1017 reviews" "
Rating 4 - Poor. 73 out of 1017 reviews" "
Rating 2 - Terrible. 65 out of 1017 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Melvin Douglas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had viable Rusty and old fixtures. The telephone looked like something from 1980. The front door wood like the wood finishing was VERY old and worn down polish or wasn't ever polished. The resort roofs was falling apart. The pool water was dirty. The pool trim looked like mildew and mold. The pavement dirty. The towels were very old. The furniture in the resort was old and wore down. My bedroom had bedbugs we noticed.on the last night. The room didn't have not bar. The lobby was not welcoming very old not maintained
Stayed 4 nights in Aug 2024

10/10 Excellent

Akhmiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We gotta go??
We had such a good trip. It felt so cared about . I've been looking forward to this trip almost all year. And it was worth every penny paid. And will seek something else with Secrets at another location sometime soon.
Stayed 4 nights in Aug 2024

6/10 Okay

James Gordon

Disliked: Staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Shatiki

Stayed 1 night in Aug 2024

10/10 Excellent

Kamerin Laine

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful space
Stayed 4 nights in Aug 2024

10/10 Excellent

LEVOY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is phenomenal. Great service, food, amenities. I would definitely stay here again and would highly recommend.
Stayed 6 nights in Jul 2024

8/10 Good

Shenita

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hospitality was excellent. The cleanliness was not so good. I would come again though.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 5 nights in Aug 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ren, Winnipeg

Liked: Cleanliness, amenities, property conditions & facilities
Secrets was fabulous, food was great , service was excellent
Stayed 2 nights in Jul 2024

4/10 Poor

Marvin, Cincinnati

Travelled with partner
Liked: Staff & service
The Good: The Resort overall looks beautiful, conveniently located right on the beach and most staff are friendly. The Bad: Room service was terrible. We used it a total of only 3 times during our 6 night stay, but not more than once in a day. Each time took more than 2 hours to receive our order. We were quoted 45-60 minutes each time, but then after waiting 2 hours without receiving any updates, we had to call to inquire about our room service order. Then still took another 20-30 minutes after the call to actually get it. The Preferred Club lounge was disappointing. It was by no means fancy/upscale like we thought it would be. It's small with a few tables, and it didn't a real bar. Just a table with bottles and ice for simple drinks. But several times no one was available to make drinks. The Preferred Club lounge's food options were very limited and often didn't seem fresh. It was nice being able to access the other resorts and a private pool, but overall being a Preferred Club member did not seem worth it. Also the Preferred Club Suites are not conveniently close to any of the main restaurants, which is a concern, especially when it was extremely hot most of the time during our stay. We stayed in a Suite with a King Bed. The bed was not comfortable and the pillows were cheap. We both had back pain after the 2nd night. Also the air conditioner in the room didn't seem to cool very well. Overall is a nice place, but overpriced in my opinion for what you actually get.
Stayed 6 nights in Aug 2024

8/10 Good

Alphonso

Stayed 4 nights in Aug 2024

10/10 Excellent

Michael, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
From the beginning to the end the service was immaculate. As soon as we stepped foot out of the taxi the Preferred accommodations began immediately there was a bellhop who took our luggage and a butler who drove us to the preferred club for check in. While waiting on our room we were seated with a nice beach view with food and top shelf drinks including Hennessy, patron and others. During check-in, Brittany, Melissa and Miguel were excellent they hooked us up with a few gifts as well as ton of great information on Jamaican culture. We definitely recommend this property.
Stayed 4 nights in Aug 2024

8/10 Good

ANN

Travelled with partner, Travelled with group
Liked: Amenities
Three properties in one made it interesting.
Stayed 3 nights in Jul 2024

2/10 Terrible

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 5 nights in Jul 2024

8/10 Good

Grace

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Celesian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with wonderful staff.
Stayed 2 nights in Jul 2024

2/10 Terrible

Marissa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

LaQuinte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was clean, safe and fun, the staff was really nice. I did not like how long the wait was for checking in once we got to the resort, I didn't like that there was a dress code to enter certain restaurants, I didn't like that there weren't enough seating inside the restaurants and the wait times to be seated for some of the restaurants were an hour. The mosquitoes were horrible, they made it very difficult to enjoy the outdoors. The guest should be warned about the mosquitoes so that they can bring a protection spray. I've been to all inclusive resorts prior to this one and there was plenty of seating inside and outside, there were no dress codes and there was no waiting times to be seated to eat.
Stayed 3 nights in Jul 2024

10/10 Excellent

Josette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Javier, East Meadow

Liked: Cleanliness
Stayed 5 nights in Jun 2024

8/10 Good

Eric

Stayed 7 nights in Jun 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and supervisor was never avaible there was no entertainment the staff didn’t have an answer for all my question I booked a preferred package but there was nothing vip about my experience the light went out didn’t receive coupons not bottle of wine I would never book this chain of hotels ever again unacceptable
Stayed 3 nights in Jul 2024