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Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Sundeck
8 bars/lounges, 2 poolside bars, swim-up bar
Aerial view
Gazebo
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
The current price is AU$1,117
includes taxes & fees
14 Apr - 15 Apr

Explore the area

Map
Lot 59A Freeport, Seawind Key Investments Ltd, Montego Bay, Saint James
  • Freeport Peninsula
    ‪1 min walk‬
  • Sunset Beach Resort Au Natural Beach
    ‪10 min walk‬
  • Montego Bay Cruise Ship Terminal
    ‪19 min walk‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View King

Junior Suite Garden View King

Junior Suite Garden View King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deal of the Day

Separate bathtub and shower, jetted bath, designer toiletries

Deal of the Day

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Ceiling fan
  • 52 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Preferred Club Master Suite Ocean Front Swim-Out

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Master Suite Ocean Front Swim-Out

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 108 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
2 bedrooms
Blackout curtains
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean Front Double

Separate bathtub and shower, jetted bath, designer toiletries

Junior Suite Ocean Front Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim-Out King

Balcony

Preferred Club Junior Suite Ocean View Swim-Out King

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Ocean Front King

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Master Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 108 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

1 bedroom, free minibar, in-room safe, individually furnished

Junior Suite Garden View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Presidential Suite

1 bedroom, free minibar, in-room safe, individually furnished

Preferred Club Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 178 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.1 out of 5, Very good, (1009)
The price is AU$1,372
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive. Within a 20-minute stroll, you'll find popular places like Sunset Beach Resort Au Natural Beach and Montego Bay Cruise Ship Terminal. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Secrets Spa by Pevonia can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, World Cafe, serves international cuisine and is open for breakfast and lunch. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. 7804 square feet (725 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include a casino, free Wi-Fi in public areas and a hot tub. Free full breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 5-property class Montego Bay property, attractions include Jamaica Beaches and Doctor's Cave Beach.

What's nearby

  • Freeport Peninsula - 1 min walk - 0.0 km
  • Sunset Beach Resort Au Natural Beach - 10 min walk - 0.9 km
  • Montego Bay Cruise Ship Terminal - 19 min walk - 1.6 km
  • Montego Bay Marine Park - 7 min drive - 4.7 km
  • Doctor's Cave Beach - 15 min drive - 6.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 23 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Jerky's Bar and Grill - ‬4 min drive
  • ‪Coco Cafe - ‬1 min walk
  • ‪Montego Bay Yacht Club - ‬12 min walk
  • ‪KFC - ‬5 min drive

About this property

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking and valet parking are available.

This 5-star Montego Bay property is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • Conference rooms
  • 7804 sq ft of conference space
  • 725 sq. m of conference space
  • Built in 2010
  • Full breakfast (free)
  • Casino
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers 350 accommodations with MP3 docking stations and DVD players. Rooms open to balconies. This individually furnished accommodation has separate sitting areas. LCD televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa by Pevonia has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Mountain
  • Himitsu
  • Oceana
  • Portofino
  • World Cafe

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 33 slot machines
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Casino (1,410 square feet of space)
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gaming table
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Water skiing
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,804 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Secrets Wild Orchid Luxury
Secrets Wild Orchid Luxury All Inclusive
Secrets Wild Orchid Montego Bay Luxury
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Frequently asked questions

What is the cancellation policy at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive on 14 Apr 2025 start from AU$1,117.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive have a pool?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive.

Is Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive family-friendly?

No, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive serve breakfast?

Yep, free full brekkie is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

No, Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive?

No, only service animals are allowed.

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 122 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 65 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to relax and enjoy great entertainment.
Stayed 5 nights in Nov 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Onofre, Dorchester Ma

Stayed 3 nights in Nov 2024

10/10 Excellent

Aniker

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing!
Stayed 3 nights in Nov 2024

6/10 Okay

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was Excellent
Stayed 7 nights in Nov 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Sharnette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Nov 2024

8/10 Good

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay. The drinks could have been stronger the liquor appeared to be a bit watered down. The beverages also were a bit flat at times. The resort did have a lot of food options and room service was 24/7. The trip all in all was a great experience. Get with The front desk staff (Kim Yan) for excursions, she was AMAZING!! SoSo for pool service, he was AMAZING!! Demar the bellman was AMAZING!! Stephen, also Amazing!! This was my Birthday Trip and we had an amazing Time! I’d recommend that any of my friends or family stay at Secrets Wild Orchids!
Stayed 4 nights in Nov 2024

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
People very friendly!! Food was very good!! Overall very happy! Place does need updating , little run down. But I would return and recommend staying here, grounds were beautiful
Stayed 4 nights in Nov 2024

10/10 Excellent

Juantrelle

Stayed 7 nights in Nov 2024

10/10 Excellent

Jada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The staff was very friendly.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Davion and Andre were our butlers for our honeymoon and they thought of EVERYTHING!! We had the most incredible time !!! Definitely coming back next year.
Stayed 7 nights in Nov 2024

2/10 Terrible

Leon

Disliked: Cleanliness
The worst hotel i visited . Rate zero
Stayed 4 nights in Nov 2024

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
We were supposed to have an ocean view and did not. Our refrigerator did not work. The safe did not work. We called on both and it took a day for the safe and I don't think the fridge ever got fixed. Our room was never fully replenished. We had to call for towels and coffee on a daily basis.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP Butler Service was a surprise and we were beyond impressed with the quality of service and how friendly and accommodating Kenton and Betty were! Top notch! The property was beautiful with so many dining options and live entertainment every night! The midnight jerk chicken cart is a must!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Rodney

Disliked: Cleanliness
Stayed 7 nights in Nov 2024

2/10 Terrible

Pamela

Disliked: Staff & service
My flights to Jamaica were cancelled due to snowstorms 1 day before my departure. The flight schedule would have gotten me to Jamaica a minimum of 30 hours later (once airports reopened). The hotel wouldn't acknowledge that I had no ability to get to the property for my first night (or maybe my 2nd night). I contacted their staff mote than 24 hours in advance of my check in Secrets requires 48 hours notice. That deadline was 24 hours before snowstorms even threatened my state. I understand that they can't always rebook rooms, but a partial refund could have kept a longtime customer. IF YOU BOOK WITH THIS CHAIN BE SURE YOU BUY TRAVEL INSURANCE TO GET SOME OF YOUR MONEY BACK! The property also had a staff walkout 2-days after I was in touch with their front desk. This also compromised their food and bell services for a day or two. I don't know if the property compensated guests for closing some restaurants or the lack of housekeeping and bell service. Other hotel chains in Jamaica had also had similar strikes over the past few weeks, so Secrets wasn't alone. But it seems both its staff and guests of this former AMResort had suffered under new management policies.
Stayed 7 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and the staff was very nice. Staff had activities if you wanted to participate or quite areas if you preferred not to. Remone our cabana attendant was great. Restaurants were also great. Highly recommended.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Facey, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet - love that. The place was relaxing. The staff were very very very pleasant, helpful, and very fun to be around. We were upgraded to Breathless from Secrets, and it did NOT disappoint. If you do not want to leave the property, you really do not have to. I plan to go back, and this time, I am hoping to get the top package! From my thoughts, to my fingers, straight to the Lord's ears/ears 💕💖💛❤️
Stayed 7 nights in Oct 2024

6/10 Okay

Odaine

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and well kept.The food options were excellent. Despite all the good things going for this resort, i must say my experience was negatively impacted by the fact that i was constantly given subpar service especially by the servers, maybe because they realized i was Jamaican they were reluctant to offer me the same courtesy i witness them giving to other non Jamaican guests. I get it, but its unacceptable as on my multiple trips back to Jamaica staying at different hotels this has been the worst service by far. Again nice property but ill be choosing a different hotel on my next visit, i am not spending my money to be treated as a second class citizen especially in my home country.
Stayed 2 nights in Nov 2024