10/10 Excellent
Bashar, Victoria
24 July 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a superior hotel for sure. This hotel goes the extra mile when it comes to service. When I first entered the hotel coming from the airport, I found refreshing cold water with different flavours waiting for me. The check in was delayed little bit as they were trying to find my reservation. The whole hotel is decorated to reflect the culture of Colombia … I was assigned a room on the “Diversidad” floor. When you enter the elevator, a very nice smell greets you. Every happy helper smiles and greets you. Buffet was diversified and tasty … as always my favorite part of the breakfast buffet is sliced fresh fruits for my fruit salad. I loved the color and shape of plates and coffee cups …continuation of this magical experience. The room was just awesome … comfy beds/pillows, mini bar (expensive like other hotels, I suggest not using it and buying your water, juice and snacks from Exito in the adjacent Mall), mini fridge, safe , coffee/tea making machine. My room had window overseeing the Mall … very cool. The hotel has a door that leads to the Alamedas Shopping Mall … the Mall has everything that you need: Gym, Cafe , Ice Cream, Food, Exito , money exchange , …. Special recognition for happy helper Omar as he was super kind and helpful to me… and he knew little English. Though, happy helper Angel is the only one who speaks English very well .
Bashar
Stayed 3 nights in Jul 2024