4/10 Poor
Verified traveller
28 Dec 2023
Shabby and unaccommodating
This was my 2nd stay. The property is shabby and run down. There are laundry facilities with broken machines, inoperative vending machines and a surly and unpleasant part-time reception staff who diminished the quality of this stay. I rebooked based upon a much better previous experience. The lock to my room door broke and I was forced to stay in all day and wait for someone to repair it. Reception refused to change my room and said "what do you expect me to do about it!!??". The property is in desperate need of renovation and a kinder, more pleasant reception staff. At least the maintenance man was nice and helpful! Montpellier is a lovely city but I will stay elsewhere next visit!
Verified traveller
Stayed 8 nights in Dec 2023