2/10 Terrible
Verified traveller
Travelled with group
9 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maison Montplaisir, was misrepresented on website
Firstly, the rooms are not a reflection of the photographs displayed, and we were placed in a room that did not have direct access to a bathroom, but an outside bathroom; having expressed our reservations on the use of the said bathroom by other individuals our room was switched to another room, that clearly was not ready for accommodation, as it was never cleaned. Secondly, the bed linens, sofa bed coverings were extremely filthy, the ‘hand’ soap in the dirty and uncleaned bathroom had no substance and was basically water to wash our hands. The neighborhood [property location]is overrun by vagrants, drug addicts who loiter on the front porch and within 2 feet of the property, quite an unsafe environment for a Bed and Breakfast facility, especially to unsuspecting guests from another country. We felt unsafe due to the airconditioned unit in the room, which exposed us to the vagrants and drug addicts roaming the front the premises and the streets as the window was open to facilitate the ‘portable’ air condition unit. I am extremely disappointed that I did not get what I paid for and to further exacerbate the issue, parking was advertised as an amenity, and it was on that basis that this booking was predicated, which was a total farce, as I was advised by the Manager Robert to park up the road. Our car vandalised, as the back rear glass of my car was destroyed. We had to return ASAP to the US as we could not drive a car that was now unsafe and unsecured. Terrifying ordeal!
Verified traveller
Stayed 2 nights in Aug 2024