6/10 Okay
Theresa, ORANGE
Travelled with partner
30 Sept 2024
Liked: Cleanliness, property conditions & facilities
The property was built in 1957. Therefore it is old. However it's like stepping into an old classic movie. Bathroom fixtures were new, appliances were new, bed was comfortable. So if plush isnt required, its a nice quiet & safe place to stay. However the worst part was check in. Which gives you a negative & frustrating first impression. No one was in the office upon our arrival at 3:15, even tho check in time said 3 pm. There is a sign on the door that says if no one in the office call this number. But there is no cell service at the resort unless on wifi. We had to leave the property to locate a place with a land line that allowed us to make a phone call. Once we made the call, we were told our room was ready and unlocked with key in the door. It was unlocked with a key on the table inside. We were told that office personnel was over an hour away from lodge.This frustration could have been resolved 2 different ways. If the note on the door would have included wifi password to use if cell coverage wasnt available, we would have been in our room within 5 min. But the best form of communication should have been sent via email or text on the day of arrival that our room (give room number) would be open & waiting on us at 3 pm. I hope they will incorporate one or both of these ideas for future guest. I would stay there again even after this fiasco because we enjoyed the stay. I would call prior to driving up the mtn for check in instructions.
Theresa
Stayed 3 nights in Sep 2024