See all properties
Save

Résidence Pierre & Vacances Premium L'Amara

5.0 star property
Luxurious slopeside residence with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Résidence Pierre & Vacances Premium L'Amara

Indoor pool
Lobby sitting area
Exterior
Sauna
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • 24/7 front desk
  • Spa
  • Pet-friendly

Explore the area

Map
Quartier l'Amara Avoriaz 1800, Morzine, Haute-Savoie, 74110
  • Avoriaz Ski Resort
    1 min walk
  • Les Portes du Soleil
    1 min walk
  • Tour
    1 min walk
  • Megeve (MVV)
    115 min drive

Room options

View all photos for Apartment 8 people - 3 bedrooms - Sunday (no balcony)

140-cm flat-screen TV with satellite channels

Apartment 8 people - 3 bedrooms - Sunday (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
3 bedrooms
Hairdryer
  • 87 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 Double Bed, 4 Single Beds and 1 Double Sofa Bed

View all photos for Apartment 8 people - 3 bedrooms - Open mountain view (no balcony)

Apartment 8 people - 3 bedrooms - Open mountain view (no balcony)

Apartment 8 people - 3 bedrooms - Open mountain view (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
3 bedrooms
Hairdryer
  • 87 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 Double Bed, 4 Single Beds, 1 Single Sofa Bed and 1 Single Futon

View all photos for Apartment 6 people - 2 bedrooms - Open Mountain View - Sundayy (no balcony)

In-room safe, free cots/infant beds, free WiFi, bed sheets

Apartment 6 people - 2 bedrooms - Open Mountain View - Sundayy (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
Hairdryer
  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Apartment 6 people - 2 bedrooms - Open mountain view (no balcony)

Apartment 6 people - 2 bedrooms - Open mountain view (no balcony)

Apartment 6 people - 2 bedrooms - Open mountain view (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
Hairdryer
  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment 6 people - 2 bedrooms - Sunday (no balcony)

In-room safe, free cots/infant beds, free WiFi, bed sheets

Apartment 6 people - 2 bedrooms - Sunday (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
Hairdryer
  • 63 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Apartment 4 people - 1 bedroom (no balcony)

Apartment 4 people - 1 bedroom (no balcony)

Apartment 4 people - 1 bedroom (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Day bed
  • 47 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 Double Bed

View all photos for Apartment 10 people - 4 bedrooms (no balcony)

140-cm flat-screen TV with satellite channels

Apartment 10 people - 4 bedrooms (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
4 bedrooms
Hairdryer
  • 115 sq m
  • 4 bedrooms
  • 3 bathrooms
  • Sleeps 10
  • 2 Double Beds, 4 Single Beds and 1 Double Sofa Bed

View all photos for Apartment 8 people - 3 bedrooms (no balcony)

In-room safe, free cots/infant beds, free WiFi, bed sheets

Apartment 8 people - 3 bedrooms (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
3 bedrooms
Day bed
  • 98 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 Double Bed, 4 Single Beds and 1 Double Sofa Bed

View all photos for Apartment 6 people - 2 bedrooms (no balcony)

In-room safe, free cots/infant beds, free WiFi, bed sheets

Apartment 6 people - 2 bedrooms (no balcony)

Highlights

Heating
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
Day bed
  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Double Beds, 2 Single Beds and 1 Double Sofa Bed

Similar properties

Exterior

SOWELL COLLECTION Hôtel des Dromonts

Hot tub
All-inclusive
Spa
Pet-friendly
4.5 out of 5, Wonderful, (98)
The price is AU$581
for 1 night
includes taxes & fees
17 Dec - 18 Dec
SOWELL COLLECTION Hôtel des Dromonts

About the area

Morzine

A luxury stay in Morzine awaits you at Résidence Pierre & Vacances Premium L'Amara. Within a short 5-minute stroll, you'll find Avoriaz Ski Resort and Aquariaz Water Park. Highlights at this ski residence include a full-service spa, a water park and a restaurant. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. The residence's own lounge bar is a nice place to enjoy a drink. Along with ski-in ski-out access, this residence offers on-site skiing lessons, ski rentals and ski storage. Additionally, you'll find an indoor swimming pool, a nightclub and a 24-hour gym. There's also the convenience of self parking. .With a stay at this 5-property class Morzine residence, you'll be 4.6 km (2.9 mi) from Champery Ski Resort and 4.8 km (3 mi) from Portes du Soleil.
View more Residences in MorzineOpens in a new window

What's nearby

  • Avoriaz Ski Resort - 1 min walk - 0.0 km
  • Aquariaz Water Park - 5 min walk - 0.4 km
  • Avoriaz Ski Lift - 12 min walk - 1.1 km
  • Super Morzine Ski Lift - 16 min drive - 13.7 km
  • Les Prodains Gondola - 19 min drive - 15.9 km

Getting around

  • Cluses Station - 44 min drive
  • Geneva International Airport (GVA) - 111 min drive

Restaurants

  • ‪Le Yeti - ‬4 min walk
  • ‪La Folie Douce Avoriaz - ‬5 min walk
  • ‪La Taniere - ‬8 min walk
  • ‪Le Shooters - ‬8 min walk
  • ‪Restaurant les Fontaines Blanches - ‬5 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Résidence Pierre & Vacances Premium L'Amara

Luxurious slopeside residence with a full-service spa
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the residence's bar or mingle with other revellers at the on-site nightclub.

There's a restaurant on site. This luxury residence also offers a 24-hour fitness centre, a sauna and ski passes. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Morzine residence is smoke free.

  • 204 guestrooms or units
  • Nightclub
  • Kid's club (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Pool or billiards table
  • Library
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Résidence Pierre & Vacances Premium L'Amara offers 204 accommodations with espresso makers and a safe. Accommodation at this 5-star residence has kitchens with fridges, stovetops, kitchenware and utensils and dishwashers. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 140-cm flat-screen televisions come with satellite channels. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided once per stay.

Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding nearby

Pool/Spa

  • Facials
  • Full-service spa
  • Hydrotherapy
  • Indoor pool
  • Massage
  • Sauna
  • Spa tub
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 60 per week)
  • Limited on-site parking

Family friendly

  • Children's club (surcharge)
  • Children's games
  • Free cot
  • Highchair
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Hob
  • Oven
  • Refrigerator
  • Toaster

Dining

  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 140-cm flat-screen TV with cable/satellite channels
  • Games
  • Library
  • Nightclub

Laundry

  • Laundry facilities

Comfort

  • Heating

Pets

  • Pet friendly
  • Fee: EUR 15 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Free daily newspapers
  • Housekeeping (once per stay)
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Safe
  • Safe at front desk

Location highlights

  • In the mountains

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Children's club
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Water park
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain biking nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 204 units
  • Electric car charging station

Policies

Check-in

Check-in start time: 5 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 500 per accommodation, per stay
  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 60 per week
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and high chair
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and high chair. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Premium L'Amara
Résidence Premium L'Amara
Résidence Premium L'Amara House
Résidence Premium L'Amara House Morzine
Résidence Premium L'Amara Morzine
Résidence Pierre & Vacances Premium L'Amara House Morzine
Résidence Pierre & Vacances Premium L'Amara House
Résidence Pierre & Vacances Premium L'Amara Morzine
Résidence Pierre & Vacances Premium L'Amara
Pierre & Vacances L'amara
Résidence Pierre & Vacances Premium L'Amara Morzine
Résidence Pierre & Vacances Premium L'Amara Residence
Résidence Pierre & Vacances Premium L'Amara Residence Morzine

Frequently asked questions

What is the cancellation policy at Résidence Pierre & Vacances Premium L'Amara?

Résidence Pierre & Vacances Premium L'Amara offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Résidence Pierre & Vacances Premium L'Amara?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Résidence Pierre & Vacances Premium L'Amara on 16 Dec 2024 start from AU$570.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Résidence Pierre & Vacances Premium L'Amara?

Yep, Résidence Pierre & Vacances Premium L'Amara has a covered self car park for EUR 60 per week. Onsite parking is limited.

Is there a spa on site at Résidence Pierre & Vacances Premium L'Amara?

Yep, there is an onsite spa at Résidence Pierre & Vacances Premium L'Amara. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Résidence Pierre & Vacances Premium L'Amara have a pool?

Résidence Pierre & Vacances Premium L'Amara has an indoor pool.

Does Résidence Pierre & Vacances Premium L'Amara have a waterslide?

No, there is no waterslide at Résidence Pierre & Vacances Premium L'Amara, but Aquariaz Water Park is a short 5-minute walk away.

What luxury perks are available at Résidence Pierre & Vacances Premium L'Amara?

Résidence Pierre & Vacances Premium L'Amara features a full-service spa, a nightclub and an indoor pool.

Is Résidence Pierre & Vacances Premium L'Amara family-friendly?

You bet! With amenities such as a children's club and a playground, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Résidence Pierre & Vacances Premium L'Amara is a hit with families.

Is there a free airport shuttle available at Résidence Pierre & Vacances Premium L'Amara?

No, Résidence Pierre & Vacances Premium L'Amara does not offer an airport shuttle service.

Is there a bar or restaurant at Résidence Pierre & Vacances Premium L'Amara?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Résidence Pierre & Vacances Premium L'Amara?

Check-in begins at 5 PM. Check-out time is 10 AM.

Is there a golf course on site at Résidence Pierre & Vacances Premium L'Amara?

There isn't one on site, but Morzine-Avoriaz Golf Club is a short 11-minute walk away.

Résidence Pierre & Vacances Premium L'Amara Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 91 out of 124 reviews" "
Rating 8 - Good. 25 out of 124 reviews" "
Rating 6 - Okay. 5 out of 124 reviews" "
Rating 4 - Poor. 2 out of 124 reviews" "
Rating 2 - Terrible. 1 out of 124 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Srdan

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Francisco, London

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Property is really well designed and it is very comfortable. Facilities are outstanding.
Stayed 8 nights in Jul 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely apartment hotel, set away from Main Street which is very busy and could be noisy. Staff were very helpful, medical centre and ski hire also very easy to access. Stayed in Sveta block and skied straight from boot room. 5min walk to restaurants & grocers. Bonus Spa for down days.
Stayed 7 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartments and of a good size. We had a 2 bed with balcony for 2 adults, 3 kids. Although designed to sleep 6 it would be right on space. For our group or 4 adults, it’s ideal. The staff were extremely helpful and polite. The only negative I can mention, and it is minor, is that we arrived late evening and there is nowhere to get essentials. A simple welcome pack would have helped here. All in all, a great location and I would stay again.
Stayed 7 nights in Mar 2024

8/10 Good

samantha

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Great for family ski trip
Very good. Pool a welcome faculty at the end of a day skiing. Sofa bed could be comfier but not a huge deal. Ability to order pastries each day really good. Great location for ski in / ski out.
Stayed 7 nights in Dec 2023

10/10 Excellent

Massimo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved that the flat was split level. It was much bigger than our expectation and of really great specifications.
Stayed 10 nights in Jul 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, room comfort
Best week in Avoriaz!
Loved our stay at L’Amara. Took a couple days to figure out the place. But once we did we were blown away with the organization of the place. Kids were picked up outside the hotel reception at 9am daily to go to ski school. It was a 30 second walk from the ski locker to the horse sleigh ride to ski school- amazing! The 2 restaurants were great; coffee pods from reception so easy and delicious; and ordering pastries and bread for breakfast each more was seamless. We didn’t use any of the kids nursery services but the room looked fun/cute. I think some of the other hotels / apartments to rent are more convenient if you are looking to go out more - but L’Amara was seriously perfect! We will be back next year. The one negative was the bed duvets were so thick and too hot. I wish I had taken a sheet out of the closet to use instead of the duvet.
Stayed 7 nights in Feb 2023

10/10 Excellent

Batya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious apartment, nice staff, parking under ground.
Stayed 7 nights in Jan 2023

2/10 Terrible

Sarah

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
overall very nice stay, apartment was clean and spacious. Duplex layout with bedrooms downstairs was a nice surprise and bathrooms were very nicely equipped and finished. Disappointing that bar closed at 9pm each day and no food or drink was available (not even a vending machine) on day of arrival after a late (10pm) check-in. Ability to order food to be delivered to rooms ahead of arrival would be a good additional service to offer.
Stayed 7 nights in Apr 2022

10/10 Excellent

Ciaran

Travelled with family
Liked: Cleanliness, room comfort
Family ski trip
Another amazing stay at L’Amara. Fantastic spacious apartments and an amazing pool. Looking forward to next year already
Stayed 7 nights in Mar 2022

10/10 Excellent

Shay

Stayed 7 nights in Feb 2022

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, room comfort
Lovely accommodation in a prime location
Fantastic accommodation in an amazing location. Views were stunning and the apartments of a really nice quality. Only minor complaints are the pool was a bit too cold and the rooms a bit too hot.
Stayed 7 nights in Jan 2022

8/10 Good

Robert

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2021

10/10 Excellent

Gareth

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love L'Amara
This was our second stay at L'Amara. Fantastic for a family stay. We had a 2 bedroom apt which was perfecrt size for the 5 of our and really comfortable beds (incl the sofa bed!) Swimming pool are is large, really clean and is perfect for unwinding with the family after a day on the slopes. Definately considering booking a third year in a row for 2021 Another huge plus for us is if you get a private transfer, you get dropped off in the hotel's underground carpark just below reception. Its the only hotel in Avoriaz you can get dropped straight to the door (i think)
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good except We were on the ground floor so there was noise from outside at night
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property has most of what you need in a ski resort. Ski in / out is fine but the waiting times to check in and out and and ask basic questions is horrific. Sure, it was peak season but each check in procedure seemed to take an eternity. Something should be done to speed up the process. Also, staff were not clued up on somematters which you’d think would be bread and butter to such a ski-centric property. For example, when asked where one may obtain a lift-pass (previously available from a computer in the lobby), the member of staff at the front desk wasn’t sure at all... suggesting with clear doubt in her mind that passes could probably be bought in town. The walk to the main ticket kiosk is a good 15mins up and down hill but there turned out to be an additional ticket office about half the way there up some stairs opposite the bakery. Again, it just wasn’t clear at all. Also, no information was given about the new location for breakfast which has moved from the bar to Le Grand Cafe across the way. No introduction was offered as to the hotel’s various amenities such as the spa or opening times and guests are generally left to fend for themselves.
Stayed 7 nights in Dec 2019