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Embassy Suites Charleston

3.5 star property
Hotel in Charleston with free breakfast and 24-hour fitness centre
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Embassy Suites Charleston

Bar (on property)
Presidential Suite, 1 King Bed
Lobby
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Parking available
  • Pool
  • 24/7 front desk
The price is AU$250
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
300 Court St, Charleston, WV, 25301
  • Charleston Town Center
    ‪2 min walk‬
  • Charleston Coliseum & Convention Center
    ‪7 min walk‬
  • Haddad Riverfront Park
    ‪8 min walk‬
  • Charleston, WV (CRW-Yeager)
    ‪11 min drive‬

Room options

View all photos for Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video game console

Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 48 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 47 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 57 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed (Wellness)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed (Wellness)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking, Corner

32-inch LCD TV with cable channels, TV, video game console

Premium Suite, 2 Double Beds, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Bathrobes
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 59 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 48 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

32-inch LCD TV with cable channels, TV, video game console

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Basic Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Bathrobes
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video game console

Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 48 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed with Sofa bed, Corner

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Express Charleston-Civic Center, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1028)
The price is AU$200
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Holiday Inn Express Charleston-Civic Center, an IHG Hotel

About the area

Charleston

Embassy Suites Charleston puts you in the heart of Charleston, steps from Charleston Town Center and within a 10-minute stroll of Laidley Court Shopping Center. Highlights at this hotel include a restaurant, an indoor swimming pool and free continental breakfast. .At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 15-minute walk of this Charleston hotel include Charleston Stage Company and Heritage Towers.

What's nearby

  • Charleston Town Center - 2 min walk
  • Charleston Coliseum & Convention Center - 7 min walk
  • Clay Center for the Arts and Sciences - 10 min walk
  • CAMC General Hospital - 16 min walk
  • West Virginia State Capitol Building - 3 min drive

Getting around

  • Charleston Station - 15 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Fife Street Brewing - ‬5 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪First Watch - ‬5 min walk
  • ‪Recovery Sports Grill - ‬7 min walk

About this property

Embassy Suites Charleston

Hotel in Charleston with free breakfast and 24-hour fitness centre
Embassy Suites Charleston offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites Charleston. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

  • 1 building
  • 253 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 1997
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Corner/local shop
  • ATM
  • On-site shopping
  • Lift
  • Bar or lounge
  • Dining venue
Embassy Suites Charleston offers 253 air-conditioned accommodations with laptop-compatible safes and video game consoles. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 15 per night)
  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM
  • Parking on site (USD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Airport shuttle fee: USD 5.00 per person (one-way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 10 years old)
  • Self-parking fee: USD 15.00 per night
  • Nearby parking fee: USD 15.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charleston Embassy Suites
Embassy Suites Charleston
Embassy Suites Hotel Charleston
Embassy Suites Historic Charleston Hotel Charleston
Embassy Suites Charleston Hotel
Embassy Suites Charleston Hotel
Embassy Suites Charleston Charleston
Embassy Suites Charleston Hotel Charleston

Frequently asked questions

What is the cancellation policy at Embassy Suites Charleston?

Embassy Suites Charleston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites Charleston?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Embassy Suites Charleston on 2 Feb 2025 start from AU$250.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites Charleston?

Yep, Embassy Suites Charleston has a self car park for USD 15.00 per night.

Does Embassy Suites Charleston have a pool?

Embassy Suites Charleston has an indoor pool.

Is Embassy Suites Charleston family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites Charleston is a hit with families.

Does Embassy Suites Charleston serve breakfast?

Yeah, our visitors highly rate the free continental brekkie here! It's the ideal place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites Charleston?

No, but there's an airport shuttle that runs from 6:00 AM - 11:00 PM for a fee.

Is there a bar or restaurant at Embassy Suites Charleston?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites Charleston?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Embassy Suites Charleston Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 624 out of 1078 reviews" "
Rating 8 - Good. 225 out of 1078 reviews" "
Rating 6 - Okay. 103 out of 1078 reviews" "
Rating 4 - Poor. 62 out of 1078 reviews" "
Rating 2 - Terrible. 64 out of 1078 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stanley, Pittsboro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Suites are large and pleasant. Downside is the dining. The sportsbar has been replaced by dining in the lobby with slow service (probably under-staffed) and a limited menu.
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I enjoy the Embassy Suites. I like having a separate sitting room with a TV. The breakfast is great with many options, including an omelette station. The room is comfortable and the service is always great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ashlee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jean

A Great Place To Be
We love Embassy. After a day of driving, we love your hospitality! Free cocktails and apps! Breakfast is fabulous! Your chef is awesome... friendly and loves his job!
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation
Stayed 1 night in Oct 2024

4/10 Poor

Laura

Liked: Cleanliness, property conditions & facilities
Lobby is very nice. The parking situation is poor and our room smelled like someone had smoked in it and then it was trying to be masked by cleaning odors.
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service with the hotel's shuttle service!!
Stayed 1 night in Oct 2024

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy
This hotel has a visible view of the lobby from all rooms which makes it a very loud environment. There are no walls to separate the noise from downstairs dining and bar and lobby from the sounds hitting on your door. Really not enjoyable and super loud
Stayed 1 night in Oct 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow bar
Everything was fine except the bartender a tall black lady was slow on drinks and tried double billing my card even after I had given the card and signed . Brought me a whole new bill to sign and pay ??
Stayed 1 night in Oct 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and clean. Lovely place to stay.
Stayed 1 night in Oct 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family and Friends Reunion Event
We had a positive weekend stay. All amentias were available. The hotel was busy with various conferences and reunions and the staff was accommodating The breakfast Omelet bar was excellent with a plentiful food. bar. Shuttle was a nice option; however, was disappointed when the fee based shuttle did not provide pre scheduled pick-up for a timed event.
Stayed 2 nights in Oct 2024

2/10 Terrible

Ryan

Travelled with partner
Disliked: Staff & service
Reserved a room 5 days in advance. Upon arrival they stated they gave out room to someone else. I reserved a room with a king bed and had to spend my anniversary sleeping in 2 doubles. The staff was unwilling to accommodate. Was also not willing to offer a refund to go elsewhere. So I was basically forced to pay for a room that I did not reserve. I will not be staying at an embassy suites ever again. Nor will I recommend them or Expedia to anyone if this is going to be the ultimate result.
Stayed 1 night in Oct 2024

8/10 Good

bethany, Greenville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Embassy Suites - Charleston WV- is an older hotel, but is well kept. The staff are friendly and helpful. Our room was clean, spacious and comfortable. Our trip was quick so we did not have time to explore but driving in it did not seem as though there was much to walk to other than the outback steakhouse next-door. For a one night business trip this hotel was perfect and I would recommend it.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet-friendly property
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was ok. Expensive.
Hotel was ok. We had expected a better experience. We spent a lot of money and booked a 2-night stay. We traveled over 11 hours in one day to arrive at this hotel. Jerry, employee, was overwhelming. After a long trip, we were exhausted and welcomed by Jerry in the parking lot. The interaction was too much for our exhausted family, we just wanted to get settled into our room. Overall, the room was rundown. Room was big. Beds were comfortable. Found trash in our room from someone's previous stay. Amenities met our expectations. No laundry room. The pool water burned the kids eyes for hours. Breakfast exceeded our expectations and it was the highlight of our stay. The employees were all friendly except for Jerry whom was overwhelming. Parking was confusing.
Stayed 2 nights in Sep 2024

6/10 Okay

Randal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

William

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy Embassy Suites.
Stayed 3 nights in Sep 2024

2/10 Terrible

Courtney

Stayed 1 night in Sep 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
the shower was fairly gross, it looks like mold and bacteria is growing all around the caulk, the tv gitched so badly it was unwatchable, when we asked for a new room they offered one to us, but told us we had to move right away or they wouldnt move me. they called around 1230pm while we were 2 hours away visiting a park, so we lost that small chance to get a room. the front desk lady said house keeping would come up to our room and clean the shower better. it appears they did come into the room to tidy up, but the shower was no better. we went down to the lobby for a drink after a long day, signs posted every where alerted you in a tacky way that you were absolutely not allowed to bring your own drink to the lobby. ok, no problem. ordered a miller lite from the hotel bar and almost fell over when i got the bill to see it was almost $9 for one beer. its cheaper to drink downtown chicago!!! to top it all off, our first toilet paper roll ran out, only to discover there was not a second roll anywhere! I've never been so disappointed by a hotel room.
Stayed 2 nights in Sep 2024