6/10 Okay
Steve
Travelled with family and small children
14 Aug 2024
Liked: Cleanliness, property conditions & facilities
We stayed at Gran Hotel Sardinero on the last night of a 3.5 week driving tour of France and Spain, before catching the ferry back to Portsmouth, UK.
The hotel was tired, the most poorly equipped of all the hotels over 25 nights and it cost the most. At over £300 for one night, I did expect tea and coffee facilities and parking, instead the parking was another 17€ for one night and there were no tea or coffee facilities, not even a kettle.
We were expecting and paid for a family room, which turned out to be a basic room with two kingsize beds, it was the only hotel over 25 nights where we didn’t have separate bedrooms for the children.
There was no breakfast included and when we went down to have dinner, the restaurant apparently only opens at 20:30, which is too late for children to eat. So we found a restaurant down the road to have dinner, where the food was exceptional!
It was all round a disappointment, which all began when we wanted to take our bags up to the room, one of the lifts was broken for several hours, the toilet brush was broken and the mini bar was empty, with exception to a bottle of water.
It almost felt like a posh Faulty Towers, my advice is to steer clear and stay at the Hotel Catalonia in Bilbao, where for the same price, it will absolutely exceeded all your expectations, as it did ours. It’s where we’ll be staying next time.
The only positives were the balconies were lovely, the beds were very comfortable and reception staff polite.
Steve
Stayed 1 night in Aug 2024
