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Rocco Forte The Charles Hotel

5.0 star property
Luxury hotel with full-service spa and health club

Photo gallery for Rocco Forte The Charles Hotel

Royal Suite (Monforte)
Couples treatment room(s), sauna, steam room, Turkish bath/hammam
Indoor pool
Exterior
Suite (Lord Forte)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Parking available
The current price is AU$946
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Sophienstr. 28, Munich, BY, 80333
  • Marienplatz
    ‪17 min walk‬
  • Hofbräuhaus
    ‪19 min walk‬
  • Theresienwiese
    ‪19 min walk‬
  • Munich (MUC-Franz Josef Strauss Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite (Lord Forte)

Suite (Lord Forte)

Suite (Lord Forte)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Park view
  • 92 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Panoramic View)

Deluxe Room (Panoramic View)

Deluxe Room (Panoramic View)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • Park view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Monforte)

Royal Suite (Monforte)

Royal Suite (Monforte)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Park view
  • 200 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Park View

Deluxe Room, Park View

Deluxe Room, Park View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • Park view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, Park View

Signature Suite, Park View

Signature Suite, Park View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Park view
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Suite

Classic Suite

Classic Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • City view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Park View (Deluxe)

Junior Suite, Park View (Deluxe)

Junior Suite, Park View (Deluxe)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite (Panoramic View)

Signature Suite (Panoramic View)

Signature Suite (Panoramic View)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite (Forte)

Suite (Forte)

Suite (Forte)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • Park view
  • Sleeps 3
  • 1 King Bed

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About the area

Munich

A luxury stay in the heart of Munich awaits you at Rocco Forte The Charles Hotel. Within a 20-minute stroll, you'll find popular places like Marienplatz and Karlsplatz - Stachus. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at The Charles Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Florio, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. The Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. A meeting room, a 24-hour business centre, and limo/town car service are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Within a 20-minute walk of this 5-property class Munich City Centre hotel, attractions include Old Town Hall and Viktualienmarkt.

What's nearby

  • Karlsplatz - Stachus - 7 min walk - 0.6 km
  • Marienplatz - 17 min walk - 1.4 km
  • Viktualienmarkt - 18 min walk - 1.6 km
  • Hofbräuhaus - 19 min walk - 1.6 km
  • Theresienwiese - 19 min walk - 1.7 km

Getting around

  • München Central Station (tief) - 4 min walk
  • Hauptbahnhof Nord Tram Stop - 4 min walk
  • Franz Josef Strauss International Airport (MUC) - 29 min drive

Restaurants

  • ‪Park Café München - ‬2 min walk
  • ‪Kashgar Uyghur Restaurant - ‬4 min walk
  • ‪BLOCK HOUSE Elisenhof - ‬4 min walk
  • ‪Peter & Wolff Restaurant - ‬5 min walk
  • ‪Cafe Kosmos - ‬3 min walk

About this property

Rocco Forte The Charles Hotel

Luxury hotel with full-service spa and health club
Rocco Forte The Charles Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, a meeting room, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Rocco Forte The Charles Hotel. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. For a fee, parking is available.

  • 1 building
  • 160 guestrooms or units
  • 8 levels
  • Built in 2007
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
Rocco Forte The Charles Hotel offers 160 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Charles Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish, Ukranian

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Exterior

Sofitel Munich Bayerpost

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,003 reviews
The price is AU$442
includes taxes & fees
11 May - 12 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Secured, covered valet parking on site (EUR 45 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 1:00 PM on weekends; EUR 55 for adults and EUR 27.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Florio
  • The Bar

Things to do

  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Stereo
  • Yoga classes

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 100 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 55 for adults and from EUR 27.50 for children
  • Airport shuttle fee: EUR 195 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 45 per day (in/out privileges)
  • Pet fee: EUR 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 5 stars.

Property is also known as

Rocco Forte Charles
Rocco Forte Charles Hotel
Rocco Forte Charles Hotel Munich
Rocco Forte Charles Munich
Rocco Forte The Charles
Rocco Forte The Charles Hotel Hotel
Rocco Forte The Charles Hotel Munich
Rocco Forte The Charles Hotel Hotel Munich

Frequently asked questions

What is the cancellation policy at Rocco Forte The Charles Hotel?

Rocco Forte The Charles Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rocco Forte The Charles Hotel?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Rocco Forte The Charles Hotel on 30 Apr 2025 start from AU$946.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rocco Forte The Charles Hotel?

Yep, Rocco Forte The Charles Hotel has secured covered valet parking with in/out privileges for EUR 45 per day.

Are there any beaches close to Rocco Forte The Charles Hotel?

The closest beach to Rocco Forte The Charles Hotel is Roberto Beach (12.2 km).

Is there a spa on site at Rocco Forte The Charles Hotel?

Yep, The Charles Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Rocco Forte The Charles Hotel have a pool?

Rocco Forte The Charles Hotel has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Rocco Forte The Charles Hotel?

Rocco Forte The Charles Hotel features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Rocco Forte The Charles Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Rocco Forte The Charles Hotel.

Is Rocco Forte The Charles Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Rocco Forte The Charles Hotel is a hit with families.

Does Rocco Forte The Charles Hotel serve breakfast?

Sure does, buffet breakfast is offered on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Rocco Forte The Charles Hotel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Rocco Forte The Charles Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Rocco Forte The Charles Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Rocco Forte The Charles Hotel?

Furry friends are welcome at Rocco Forte The Charles Hotel, with food and water bowls on offer.

Rocco Forte The Charles Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 675 out of 826 reviews
Rating 8 - Good. 107 out of 826 reviews
Rating 6 - Okay. 21 out of 826 reviews
Rating 4 - Poor. 11 out of 826 reviews
Rating 2 - Terrible. 12 out of 826 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The complete package.

Outstanding, Excellent room, main restaurant was not open, but service was provided adjacent to the bar (breakfast was very good). Great service and attitude overall.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aksarinth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mahdis, Mission Viejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent! The rooms very clean and spacious. Wish they had other locations.
Stayed 4 nights in Dec 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful and well-placed

Wonderful service, an epic spacious room, with inexplicable light controls and bath taps that were hard to figure out (:) Well-placed in Munich, friendly staff and immaculate.
Stayed 1 night in Dec 2024

6/10 Okay

Ma

Travelled with family
Liked: Cleanliness, staff & service, room comfort

not a 5-star

hotel is just ok, doesn't feel like a true 5-star hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Daryl, Newport Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, a very nice hotel. Hotel service was excellent. The food was interesting, not terribly tasteful. Food service was less positive than the hotel side. They were slow and mostly inattentive for the breakfast and dinner meals.
Stayed 2 nights in Dec 2024

6/10 Okay

Rocky, Aliso Viejo

Stayed 3 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and location to easily get around the city and other destinations. The customer service was amazing by the front desk, concierge, door men, and restaurant staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff provided us exceptional service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, friendly, helpful. The food was delicious and room was clean and comfortable.
Stayed 2 nights in Dec 2024

10/10 Excellent

James, Laguna Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

William, Salt Lake Cityu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, modern well appointed rooms. Bathroom is especially well designed and the hot bath heavenly.
Stayed 2 nights in Nov 2024

10/10 Excellent

mehmet

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, comfortable and clean rooms, very nice breakfast buffet and great service at the restaurant
Stayed 2 nights in Nov 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here. We got an amazing 7th floor room with a nice view. Had a fantastic massage and tasty free breakfast. Staff is always so kind!
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale property. Staff goes out of their way to make sure your stay is above expectations. Phenomenal experience!
Stayed 7 nights in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere, very friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Tony

Staff were trained professionally Food was well prepared and served on time.
Stayed 3 nights in Sep 2024

10/10 Excellent

David, Hadfild

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and the hotel and amenities were very good. Breakfast was excellent
Stayed 4 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel gave tremendous service. We enjoyed our stay immensely!
Stayed 3 nights in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, service and accommodation

Fabulous hotel
Stayed 2 nights in Aug 2024

2/10 Terrible

Marin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is centrally located and easy to reach by car. Enjoyable interior design, and quality materials throughout. We liked the room with its excellent bed and bathroom, the assortment of fresh and tasty produce at the breakfast, the dinner at the restaurant, and the professional service. We felt pampered. However, I will rate it only one star because, two weeks after check out, they still owe me €300 which they blocked on my credit card at the check-in. I paid the room well in advance and I paid all the additional charges at check-out. I called and e-mailed several times. They told me there were “some complications with our payment provider, which did not allow us to see your authorization.” Nevertheless, nothing happened since, and this is unacceptable, especially for a hotel of this standard.
Stayed 3 nights in Jul 2024

6/10 Okay

Terri-Leigh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The staff were excellent. Room service wasn’t the best. We asked for a mattress topper which we received but to my horror there were dark brown stains through it. The restaurant was exceptional.
Stayed 5 nights in Aug 2024