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Grupotel Los Príncipes & Spa

4.0 star property
Family fun on the beach, with outdoor pool, near Playa de Muro

Photo gallery for Grupotel Los Príncipes & Spa

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Aerial view
Buffet
On the beach, sun-loungers, beach umbrellas, beach towels
Buffet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Gym
  • Spa
  • Housekeeping
The current price is AU$159
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
Carrer Galio, 31, Muro, Mallorca, 7458
  • Playa de Muro
    ‪2 min walk‬
  • Platja dels Francesos
    ‪6 min walk‬
  • Alcúdia Beach
    ‪5 min drive‬
  • Palma de Mallorca (PMI)
    ‪49 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 1 child)

Minibar, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Plasma TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Garden View (2 adults)

Minibar, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Garden View (2 adults)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Plasma TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Double Room, Balcony

Minibar, desk, free cots/infant beds, free WiFi

Double Room, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 27 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Balcony, Sea View

Minibar, desk, free cots/infant beds, free WiFi

Double Room, Balcony, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 27 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Balcony (With Living Room 2+1)

Minibar, desk, free cots/infant beds, free WiFi

Deluxe Room, Balcony (With Living Room 2+1)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room Single Use, Balcony

Double Room Single Use, Balcony

Double Room Single Use, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 27 sq m
  • Partial sea view
  • Sleeps 1
  • 2 Single Beds

View all photos for Single Room, Balcony

Single Room, Balcony

Single Room, Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 22 sq m
  • Resort view
  • Sleeps 1
  • 2 Single Beds

View all photos for Deluxe Room, Balcony (With Living Room)

Minibar, desk, free cots/infant beds, free WiFi

Deluxe Room, Balcony (With Living Room)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • 38 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony (2 adults + 1 child)

Minibar, desk, free cots/infant beds, free WiFi

Double Room, Balcony (2 adults + 1 child)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 27 sq m
  • Partial sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room Single Use, Balcony, Sea View

Minibar, desk, free cots/infant beds, free WiFi

Double Room Single Use, Balcony, Sea View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 27 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults)

Minibar, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Plasma TV
Separate bedroom
Private bathroom
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 1 child)

Minibar, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Plasma TV
Separate bedroom
Private bathroom
  • 38 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 2 children)

Minibar, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 2 children)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Plasma TV
Separate bedroom
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 2 child)

Minibar, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 2 child)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Plasma TV
Separate bedroom
Private bathroom
  • 38 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

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4.3 out of 5, Excellent, (399)
The price is AU$118
for 1 room
includes taxes & fees
9 Mar - 10 Mar
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About the area

Muro

A family-friendly stay in Muro awaits you at Grupotel Los Príncipes & Spa. You'll be steps from Playa de Muro and 1.8 km (1.1 mi) from Alcúdia Beach. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, Ayurvedic treatments and hydrotherapy along with access to the sauna and hot tub. The buffet restaurant, Buffet Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 4-property class Muro hotel include Alcúdia Port and Pollensa Port.

What's nearby

  • Playa de Muro - 2 min walk
  • Albufera Natural Park - 3 min drive
  • Alcúdia Beach - 5 min drive
  • Hidropark - 5 min drive
  • Alcúdia Port - 6 min drive

Getting around

  • Sa Pobla Station - 11 min drive
  • Palma de Mallorca (PMI) - 49 min drive

Restaurants

  • ‪Bellevue - ‬5 min drive
  • ‪L’Épicerie Alcudia - ‬11 min walk
  • ‪S'àmfora - ‬3 min drive
  • ‪El Loro Verde - ‬3 min drive
  • ‪Playero - ‬3 min drive

About this property

Grupotel Los Príncipes & Spa

Family fun on the beach, with outdoor pool, near Playa de Muro
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grupotel Los Príncipes & Spa such as a complimentary children's club and an outdoor pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers a children's pool, a steam room and a fitness centre. Self parking is free.

This 4-star Muro hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 5 levels
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Computer for guest use
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grupotel Los Príncipes & Spa offers 221 accommodations with minibars and a hairdryer. Rooms open to balconies or patios. Plasma televisions are featured in guestrooms. Bathrooms include a shower.

This Muro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Catalan, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 20 metres
  • Street parking available
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro
  • Buffet Restaurant

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Volleyball

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 7 for children
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number H-PM-2077

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grupotel Los Principes Hotel Playa De Muro
Grupotel Los Principes Playa De Muro, Majorca
Grupotel Los Principes & Muro
Grupotel Los Príncipes & Spa Muro
Grupotel Los Príncipes & Spa Hotel
Grupotel Los Príncipes & Spa Hotel Muro
Grupotel Los Príncipes Hotel Muro
Grupotel Los Príncipes Hotel
Grupotel Los Príncipes Muro
Grupotel Los Príncipes

Frequently asked questions

What is the cancellation policy at Grupotel Los Príncipes & Spa?

Grupotel Los Príncipes & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grupotel Los Príncipes & Spa?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Grupotel Los Príncipes & Spa on 24 Feb 2025 start from AU$156.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grupotel Los Príncipes & Spa?

Yep, Grupotel Los Príncipes & Spa has a free self car park.

Are there any beaches close to Grupotel Los Príncipes & Spa?

Yep, Grupotel Los Príncipes & Spa is a short 2-minute walk from Playa de Muro.

Is there a spa on site at Grupotel Los Príncipes & Spa?

Yep, there is an onsite spa at Grupotel Los Príncipes & Spa. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grupotel Los Príncipes & Spa have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grupotel Los Príncipes & Spa?

Grupotel Los Príncipes & Spa features a full-service spa, an outdoor pool and an indoor pool.

What makes Grupotel Los Príncipes & Spa a romantic place to stay?

A hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grupotel Los Príncipes & Spa.

Is Grupotel Los Príncipes & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grupotel Los Príncipes & Spa is a hit with families.

Does Grupotel Los Príncipes & Spa serve breakfast?

You bet, buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grupotel Los Príncipes & Spa?

No, Grupotel Los Príncipes & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grupotel Los Príncipes & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grupotel Los Príncipes & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grupotel Los Príncipes & Spa?

No, pets are not allowed.

Grupotel Los Príncipes & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 221 reviews
Rating 8 - Good. 87 out of 221 reviews
Rating 6 - Okay. 19 out of 221 reviews
Rating 4 - Poor. 7 out of 221 reviews
Rating 2 - Terrible. 4 out of 221 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying at this hotel. It is truly remarkable! The staff are beyond doubt amazing! The rooms are spotless and modern. Evening entertainment is of a high standard and there is a Heurzeler cycle rental shop next to the hotel.
Stayed 6 nights in Sep 2024

2/10 Terrible

Rasa

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

YURY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! Very rude front desk staff especially female staffers who visibly enjoyed upsetting guests. Hotel manager is very arrogant and rude man as well and should not be in supervisory position. We reserved room with living room, sea view and requested high floor. When we arrived we were given accommodation outside of main building with very steep stairs without rails which is not safe for anybody. My wife has difficulty climbing stairs due to balance issues and needs to use elevator. When we made a reservation it was not clear that accommodation we reserved will be outside of main building. After very prolong exchange with front desk staff we finally got room on the 2nd floor of the main building facing parking lot. We paid a lot of money for a sea view, so next day we inquired if we can get sea view room. The front desk female staffer told us that we are “lucky” that we got parking lot view room and this is the best they can do for us. No apogees or discount offered instead they told us that we can go to different hotel if we are not happy. Additionally, hotel is very dated, there is a terrible smell in the lobby, the breakfast was awful. There is no parking that belongs to the hotel just a street parking. The A/C in the room was not working well, beds were hard and uncomfortable. The door between bedroom and living room was difficult to open. We absolutely agree with other reviews. This is not 4* star hotel and not 4* service. Not even 1*. Very bad experience!
Stayed 5 nights in Sep 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little gem of a hotel set in the most amazing area in Playa de Muro. Everything about this place is easy. Right on the amazing beach with everything you need in a short walk. We stayed in an apartment which had everything we needed for self catering which we loved. Would highly recommend for families looking for a chilled holiday with no rules
Stayed 8 nights in Aug 2024

8/10 Good

piotr

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall a nice and well placed hotel. The balcony was really nice as was the shower and bed. The buffet breakfast and dinner was really good with a nice choice of options. The dessert cakes weren't that great but the choice of fruit and ice cream made up for it. It does lack even basic room services as we couldn't even get drinks to our room. The air conditioning was lacking as well.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jane, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and area. Staff upon checkin was so nice! Perfect location. We had breakfast and dinner option.
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

4/10 Poor

Nina

Very run down…. Needs renovations
Stayed 3 nights in May 2024

4/10 Poor

lucinda

This hotel was built in the 70’s and is in dire need of a complete refurbishment or possibly demolition. I found the place thoroughly depressing. Very dated. Dining room was dark and stuffy, no ventilation. We paid for bed and breakfast. The breakfast was awful. Machine coffee and concentrated juices, not freshly squeezed. Cold food on the buffet. Hot food sitting under heat lamps coagulated. Saw a few cockroaches which had been killed and swept away in corners. I paid a lot of money for a sea view but when I arrived my view overlooked a flat roof so had to pay 30 euros extra a night. Room good size but no luxuries, no shampoo or conditioner or even water to drink. That is pretty basic to me. Staff were helpful and friendly. Common areas tired. Entertainment in the night was horrific, tribute bands blasting away until 10.30pm. Not an issue for me as my room was on opposite of hotel but other family members who had rooms above suffered and had to ring up reception a few times because this was keeping up their young children. Visited spa but sauna and steam room not working. Hotel shows a great picture of being on the beach with beds, but you have to pay extra for beds and umbrella so very misleading . Best thing about hotel was the bike shop at the front - which was convenient. Went to catch bus on a few occasions to Alcúdia but buses were full so had to walk , so location was not convenient. Would not recommend or revisit hotel or location.
Stayed 5 nights in May 2024

10/10 Excellent

Yuchi, BIRMINGHAM

Stayed 3 nights in Feb 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is the reason I return. The spa is also good although ice fountain was not operating
Stayed 14 nights in Oct 2023

4/10 Poor

John

Liked: Property conditions & facilities
Disliked: Staff & service
Fiasco! Staff wondering into my without asking, AC issue took five hours to get maintenance to come and fix it, manager of the dinning room needs a slapping (rude and arrogant), and the worst issue? I went for a walk at 7:30am. When I returned my room had been cleaned, including disposing of my stuff! Luckily I had loaded my cases into my car earlier but a hat, tooth brush and paste and antiperspirant etc all thrown away. Spoke to the manger about all this who was as shocked as me, but I’m still waiting (four days later) for an explanation! Oh, and his email (on his business card) didn’t work! Fiasco.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely staff, nice breakfast, location is the best. Would return and recommend.
Stayed 9 nights in Aug 2023

2/10 Terrible

William

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I am handicapped and there is no parking for this hotel. On arrival I asked about parking and they said, "Good Luck" I found a spot two blocks from the hotel and limped back to the hotel. Asked why our room safe wasn't working. You must pay a daily fee for that privilege. We were on our wedding anniversary and the rooms all have horrible twin beds to be moved together to make a Spanish King bed. It does not work! Very negative experience. This is the first bad review I've ever written. Don't go here!
Stayed 3 nights in Aug 2023

6/10 Okay

Joanna

Travelled with partner
Liked: Cleanliness
Hotel communal areas are outdated, outside space not looked after at all, no plants, old furniture, generally zero relaxing vibe. Outside toilets absolutely revolting. Most of the staff extremely miserable and unhappy, lacking information about hotel basics. Strongest point is the food, congratulations to the chefs. The only person always with a smile and impeccable customer service was Birhinia - hot section chef. Wouldn’t return.
Stayed 6 nights in Jul 2023

4/10 Poor

Elcin, Charlotte

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Evrim

Stayed 4 nights in Jul 2023

8/10 Good

Hamza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Reza, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, very clean, delicious food and super friendly staff.
Stayed 10 nights in Jun 2023

8/10 Good

Reza, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Sharon

Disliked: Staff & service
I'll start with the good news, the lovely lady at check in upgraded us to a suite, which was very much appreciated! She was great. We went down for our first breakfast the next morning, which was included in our stay and things went downhill. We walked into the restaurant, looked around, there was no one to seat us, but also no sign saying "wait to be seated", so we walked in and sat ourselves. We chose a table that was freshly set with no sign that is was already taken. We went and got food and coffee and started eating. Then a woman walked up, looking very annoyed and started talking to us. She spoke German, we did not. Eventually a man came over and informed us that we were at her table. We tried to explain that we didn't know that is was taken, no sign or person at the door...he spoke over us and told us we needed to wait to be seated and that he is always at the doors to greet/seat people and then walked away. He was quite rude, didn't give us a moment to explain or apologize for the misunderstanding. Seems to be an issue though, we stayed 3 nights, and every morning we watched similar things happen with people seating themselves. A sign at the door would be super helpful! We only had breakfast there, and it was just okay, nothing great. Also the lobby always has a bad smell.
Stayed 3 nights in Jun 2023

8/10 Good

Youssef

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Lovely position on beach front. If you like cycling Huezeler were fantastic with quality bikes to hire. Will certainly return.
Stayed 6 nights in Apr 2023

10/10 Excellent

Kishor

Stayed 3 nights in Apr 2023