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Sarena de Muro Resort Mallorca - New Opening

5.0 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Sarena de Muro Resort Mallorca - New Opening

Exterior
Outdoor pool
Front of property
Minibar, in-room safe, desk, laptop workspace
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Pet-friendly
  • Pool
  • Room service
  • Gym

Explore the area

Map
Carretera Alcudia Arta, s/n, Km 1, Muro, Mallorca, 07458
  • Playa de Muro
    ‪3 min walk‬
  • Albufera Natural Park
    ‪18 min walk‬
  • Es Comú
    ‪5 min drive‬
  • Palma de Mallorca (PMI)
    ‪52 min drive‬

Room options

View all photos for Suite, Balcony, Partial Sea View (2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony, Partial Sea View (2 adults + 2 children)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 79 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (2 adults+ 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (2 adults+ 1 child)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 86 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 80 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Balcony, Partial Sea View (3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony, Partial Sea View (3 adults + 1 child)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 80 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (2 adults + 2 children)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (2 adults + 2 children)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 86 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Partial Sea View (2 adults+ 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, Balcony, Partial Sea View (2 adults+ 1 child)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 80 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony (3 adults)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (2 adults+ 1 child)

32-inch flat-screen TV with digital channels, TV, pay films

Junior Suite, Balcony, Sea View (2 adults+ 1 child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (2 adults + 2 children)

32-inch flat-screen TV with digital channels, TV, pay films

Junior Suite, Balcony, Sea View (2 adults + 2 children)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
  • 86 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 86 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults + 1 child)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults + 1 child)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • 86 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Partial Sea View (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults)

32-inch flat-screen TV with digital channels, TV, pay films

Junior Suite, Balcony, Sea View (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults)

32-inch flat-screen TV with digital channels, TV, pay films

Junior Suite, Balcony, Sea View (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults)

32-inch flat-screen TV with digital channels, TV, pay films

Junior Suite, Balcony, Sea View (3 adults)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
  • 86 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, Sea View (3 adults + 1 child)

32-inch flat-screen TV with digital channels, TV, pay films

Junior Suite, Balcony, Sea View (3 adults + 1 child)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
  • 86 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room, Balcony (3 adults)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Balcony (3 adults)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Deep-soaking bath
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

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About the area

Muro

A luxury stay in Muro awaits you at Sarena de Muro Resort Mallorca - New Opening. You'll be 0.3 km (0.2 mi) from Playa de Muro and 3.7 km (2.3 mi) from Alcúdia Beach. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The buffet restaurant, Restaurant All Day Dining, serves international cuisine and is open for breakfast and dinner. Pool Bar is the hotel's own rooftop bar, serving drinks along with brunch and lunch. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Free buffet breakfast is available daily between 8:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free parking nearby. .Attractions within a 20-minute drive of this 5-property class Muro hotel include Alcúdia Port and Pollensa Port.

What's nearby

  • Playa de Muro - 3 min walk
  • Albufera Natural Park - 18 min walk
  • Playa de Can Picafort - 8 min drive
  • Alcúdia Port - 9 min drive
  • Alcúdia Beach - 10 min drive

Getting around

  • Sa Pobla Station - 14 min drive
  • Palma de Mallorca (PMI) - 52 min drive

Restaurants

  • ‪Bellevue - ‬7 min drive
  • ‪L’Épicerie Alcudia - ‬5 min drive
  • ‪S'àmfora - ‬6 min drive
  • ‪El Loro Verde - ‬6 min drive
  • ‪Playero - ‬6 min drive

About this property

Sarena de Muro Resort Mallorca - New Opening

Luxury hotel on the beach, with outdoor pool
Sarena de Muro Resort Mallorca - New Opening offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, a complimentary children's club, and an arcade/games room are also featured at the luxury Sarena de Muro Resort Mallorca - New Opening.

This 5-star Muro hotel is smoke free.

  • 184 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Sarena de Muro Resort Mallorca - New Opening offers 184 accommodations with minibars and espresso makers. 32-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Dutch, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to noon
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar

Restaurants on site

  • Lobby Bar
  • Pool Bar
  • Restaurant á la carte
  • Restaurant All Day Dining

Things to do

  • Arcade/game room
  • Children's pool
  • Concerts/live shows
  • Free children's club
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 27 October and 28 February.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per accommodation, per night (maximum EUR 50 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per accommodation, per night (maximum EUR50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Be Live Grand Palace Muro
Be Live Palace
Be Live Palace Hotel
Be Live Palace Hotel Muro Grand
Be Live Collection Palace Muro Hotel
Be Live Collection Palace Hotel
Be Live Collection Palace Muro
Be Live Collection Palace
Be Live Grand Palace De Muro Hotel Playa De Muro
Be Live Collection Palace De Muro Playa De Muro, Majorca
Hotel Palace de Muro
Sarena Muro Mallorca Opening
Sarena de Muro Resort Mallorca

Frequently asked questions

What is the cancellation policy at Sarena de Muro Resort Mallorca - New Opening?

Sarena de Muro Resort Mallorca - New Opening offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Sarena de Muro Resort Mallorca - New Opening?

Yep, Sarena de Muro Resort Mallorca - New Opening is a short 3-minute walk from Playa de Muro. Fun beach activities include jet skiing, snorkelling and waterskiing.

Does Sarena de Muro Resort Mallorca - New Opening have a pool?

Sarena de Muro Resort Mallorca - New Opening has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Sarena de Muro Resort Mallorca - New Opening?

Sarena de Muro Resort Mallorca - New Opening features an outdoor pool, 2 restaurants and 2 bars. All guestrooms come with deep soaking tubs, 24-hour room service and espresso makers.

What makes Sarena de Muro Resort Mallorca - New Opening a romantic place to stay?

Poolside dining and 24-hour room service, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Sarena de Muro Resort Mallorca - New Opening.

Are there hot tubs in the rooms at Sarena de Muro Resort Mallorca - New Opening?

No, but there are deep-soaking baths in the guestrooms.

Does Sarena de Muro Resort Mallorca - New Opening serve breakfast?

Yep, free buffet brekkie is served daily between 8:00 AM and noon.

Is there a free airport shuttle available at Sarena de Muro Resort Mallorca - New Opening?

No, Sarena de Muro Resort Mallorca - New Opening does not offer an airport shuttle service.

Is there a bar or restaurant at Sarena de Muro Resort Mallorca - New Opening?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sarena de Muro Resort Mallorca - New Opening?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sarena de Muro Resort Mallorca - New Opening?

Dogs are welcome at Sarena de Muro Resort Mallorca - New Opening, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Sarena de Muro Resort Mallorca - New Opening Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 128 out of 265 reviews
Rating 8 - Good. 88 out of 265 reviews
Rating 6 - Okay. 29 out of 265 reviews
Rating 4 - Poor. 14 out of 265 reviews
Rating 2 - Terrible. 6 out of 265 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my family loved it ! Half board is a great point!
Stayed 5 nights in Jun 2024

6/10 Okay

Daniela

Stayed 7 nights in Jul 2024

10/10 Excellent

Stefaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 7 nights in Jul 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The noise too much
Stayed 2 nights in Jun 2024

8/10 Good

Gaurav

Travelled with family
Liked: Staff & service, property conditions & facilities
Good hotel
Excellent staff at reception during our stay. Spacious ocean facing balcony suite. Cons- cleaning staff doesn't hover the floor and doesn't clean in between sofa leaving dirt and food. Mattress are not comfortable for people with back pain
Stayed 7 nights in Jun 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Monica R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Genady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I took my young daughter here for a long weekend in April. We had a lovely time - beach, pool, Alcudia old town. The hotel was busy but not rammed and the pool area was quiet (the pool is not heated, as is standard I think, and so was quite chilly in April,
Stayed 3 nights in Apr 2023

8/10 Good

Alina

Stayed 6 nights in Aug 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel like family and that just added to a great stay.
Stayed 4 nights in Jun 2022

4/10 Poor

Muniza

Travelled with family
Disliked: Amenities
The property is close to the beach and the beach quality is great. However this is not a five star hotel. The room was small for three people and we could have been given two double beds given that our wing was empty instead of three twin beds, one of which was a makeshift bed which was noisy and uncomfortable and plonked in one corner.Hospitality and generosity is seriously lacking.
Stayed 3 nights in Sep 2021

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay
Our stay was only 2 nights but was very good. Excellent location , nice beach, great variety of food for breakfast and evening meal. It was spotlessly clean and felt safe during these uncertain times of COVID. Gym facilty were excellent. Would definitely recommend a visit and would definitely return again if visiting Majorca.
Stayed 2 nights in Sep 2021

8/10 Good

Lee

Liked: Property conditions & facilities
More of a 4 star in my opinion.
For a 5 star hotel our standard room was very basic. Whilst the pool area was nice, the sun loungers were dirty and i had to wash off the bird poop myself. Food was basic, but they had only just re-opened after the lock down so its expected. Make sure you bring trousers for an evening for the restaurant, there's no mention of it on the hotel regulations but I got tuned away!
Stayed 3 nights in Jul 2020

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous time spent at this hotel. Staff were great and made our stay here perfect. Great location too, right by the beach or you could spend your day relaxing around the pool. Highly recommend. We will be back.
Stayed 13 nights in Sep 2019

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for beach lovers, quality hotel
Pros: beach not full of people; clean and comfortable rooms; quality food; great hotel for vacationers that just want to stay put and enjoy the beach and pool. Potential Areas for Improvement: WIFI, re-opening indoor dining restuarant for lunch, pay per view movie options in room. Summer 2019 was our second visit to this hotel. The location is excellent for beach lovers. There are limited hotels in the area and, as a result, the beach immediately in front of the hotel has significantly less people than other areas in Playa de Muro, a big plus as the beach feels "private". The hotel is clean with comfortable rooms. The room cleaning service and customer service in general is excellent. Food is high quality, although they no longer offer an indoor restaurant for lunch which is a bit disappointing. Our daughter enjoyed the Kid's club activities. The evening entertainment is good. Overall, the hotel offers a solid value and quality proposition for families who want to stay in one place to enjoy the beach, pool, and provide the kids with some activities. If you prefer a location with lots of restaurants, bars, and shops in walking distance, then I don't recommend this hotel. If we return to Mallorca, we'll stay at this hotel again.
Stayed 8 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please note this hotel is advertised as 5 star hotel but does not provide a 5 star service. The rooms are so dated you could be confused that u have gone back in time to the 80’s. The bathroom still has a shower combi which would never be accepted in 5 star hotel . The tiling has never been updated and I have never seen actual tiles on the bedroom floor for a long time. So don’t drop your mobile phones There is actually no point in having walls between the hotels rooms as you can hear everything from other rooms . No complimentary water is provided in this hotel you have to visit the local shop or pay for water at the pool bar. The external walls haven’t seen a lick of paint since the last millennium . The swimming pool area has different types of sun beds of which some require a daily payment of €50 per day yes sun beds around the pool not on the beach. No ones uses these, apart from the owners friends, but they take up half the space around the pool! Also be warned inflatables are banned in the pool. There are hardly any sun parasols around the pool and as usual they are in high demand first thing in the morning . The owner has not bothered to purchase more parasols to meet the demand. The WiFi is free if you are willing to accept less than speed of 1mb or you can always pay for the premium WiFi’! Please do not waste your money on such a dated hotel where the owner is just interested in your money and is unwilling to invest any of it back into the hotel
Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Very quiet and private and relaxing. Secluded and switched off from the outside world
Stayed 7 nights in May 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
3+ not 5 stars
I felt like the hotel was a bit dated especially on the outside. It wasn’t a 5 star hotel - more of a 3+ star hotel. We did stay at a 5 star in Palma and it was easily 2 stars above.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Paula Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled out weekend
Amazing stay!
Stayed 2 nights in Apr 2019

6/10 Okay

Aussie, Munich

Travelled with family
Liked: Cleanliness
Male staff quite rude. Air conditioning not turned on, it was still on heating only. Room temp around 24 degrees and nothing I could do about it. Pretty bad for a hotel of this X stars. Our room had a big king sized bed. It was obviously old as the mattress sloped on both sides so you end up at the very end of the bed, on both sides. Again, pretty bad.
Stayed 4 nights in Apr 2019

8/10 Good

Elaine, Enniskillen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in quiet location
Lovely hotel in quiet location, suited me but may not be for everyone. Nearby is shop & a restaurant. Breakfast excellent as was poolside tapas menu. If you get offer of half board at good price I would recommend you take it, even if you don’t use it every night, if not prebooked charge is €25 per person per evening. Side sea view definitely means it, I was as close to front as possible without being in a suite, view was just ok
Stayed 3 nights in Oct 2018

10/10 Excellent

Andrew

Excellent
Excellent in every way
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nice hotel in some respects, but not 5 star
Ludicrous restaurant policies where we told restaurants were full and needed to be reserved 24 hours in advance. Restaurant were never even half full. Hotel was trying to force everyone into the buffet restaurant - we were put into the position of having to leave the hotel to find food late in the evening - as they refused to serve us anything. Staff were nice - but poorly trained and entire hotel was understated. Rooms need upgrade, bathroom door could not be closed.
Stayed 6 nights in Aug 2018