4/10 Poor
Silviya
Travelled with partner
10 Sept 2023
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check in was wonderful, Vasiliki was very polite and professional.
Finding the parking of the hotel was a tricky one. There were 5 spaces near the entrance - all taken when we arrived, so we parked on the street and got a ticket.
The room was spacious and beautiful. Being on the ground floor, there is no balcony, instead a lovely space with table and chairs, and sea view. There is no mosquito net, though and the isolation allows you to hear everything in the hallway and the next room.
The negative surprise was 2 empty mini bars and the fact that you need to pay for a bottle of water, in an all inclusive hotel.
You also nees to go to the reception desk to get a key for the safe and, again, pay for it.
The next negative surprise was the lack of amenities. There are no slippers, minimum bathroom amenities, no laundry bag and no bathrobe, not even even places to hang the towels :(
I would never expect that a 4 star hotel will not have slippers or bathrobes, that was so disappointing.
When I called for an iron and ironing board - the hotel does not provide ironing board and the iron you need to take from the reception desk, personnel can not bring it to the room. They eventually found an ironing board and even managed to deliver everything in the room.
Last, hopefully, surprise, after calling to ask for a late check out, we were informed that we can use the room until 16:00 with a surcharge.
Perfectly normal, of course, accept when you have informed the personnel th
Silviya
Stayed 2 nights in Sep 2023