4/10 Poor
Hugh
Business traveller
23 Nov 2024
Disliked: Cleanliness, property conditions & facilities
The hotel tends to be priced attractively, although it is definitely quite worn around the edges. Last time I stayed there I had to change rooms because the AC wasn't working. This has happened to a colleague of mine who stayed there as well.
My main issue is that I have found the booking policies of the hotel very frustrating. I stayed there semi-frequently until recently, when I needed to change a booking. I asked at check-in how to amend the booking and was told it was no problem and I should simply come back later to sort it out. I did that and got told I couldn't amend the booking unless I did it through orbitz. I went online to orbitz and it was clear the hotel had elected to not refund any bookings, so orbitz simply directed me to talk to the hotel.
I brought this up with the staff who proceeded to give me the runaround and told me to talk to the manager (who seemed to never be around when I was around). It was apparently my responsibility to chase the manager and the manager was not able to get back to me on this issue.
Finally, on the day I was checking out, one of the staff members wrote me a 'credit note' stating that I could use it the next time I stayed to the hotel.
Next time I stayed at the hotel, I presented the credit note, and was told it meant nothing and that the hotel didn't provide refunds.
The funny thing is, I stayed at the hotel very regularly and the hotel was making good money off me. Their refund policy is a massive own goal.
Hugh
Stayed 3 nights in Mar 2024