Ratings based on 26 Verified Reviews

Real reviews from guests who’ve stayed
3.5 out of 5
75% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.6 Room comfort
3.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
4 out of 5
by A verified traveller

Posted 6 Jan. 2020 on Expedia
Comment from Hotel Management
9 Jan. 2020 by Zipporah, Hotel Management
Thanks so much for your reviews. This will help us to better our best and make all our guests happy. Hope to see you again sometime.
4 out of 5
by A verified traveller

Posted 13 Dec. 2019 on Hotels
My stay was fine.
Comment from Hotel Management
13 Dec. 2019 by zipporah, Hotel Management
We are so grateful to read your feedback. we hope to see you again sometime.
4 out of 5
by A verified traveller

Posted 12 Dec. 2019 on Hotels
Comment from Hotel Management
16 Dec. 2019 by Zipporah , Hotel Management
Thanks so much for your review. This helps us to make our guests even more happier by improving our services. We hope to see you again sometime.
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 4 Nov. 2019 on Expedia
5 out of 5
by A verified traveller

Posted 2 Nov. 2019 on Expedia
the room was very comfortable and clean, staff were super friendly and accommodating. Absolutely perfect for my night in Nairobi.
3 out of 5
by A verified traveller from Alexandria

Posted 17 Sep. 2019 on Expedia
The staff are really nice people, but the place is so far from all the places in Nairobi and Transportation from the place to anywhere is so expensive!
Comment from Hotel Management
23 Sep. 2019 by Zipporah, Hotel Management
Hello, We are glad you took your time to post a review after your stay with us. We want to thank you for commending our staff who work tirelessly to make sure all our guest get the best. As for our location, we are sorry if you had not checked BUT we are ideally located for guests on transit and those who do not want the hustles of the city. This is all the reason we are a little far from noisy places BUT with the Gateway mall only a distance away, one can comfortably visit there for the day and enjoy all the services one may need like shopping at the Supermarket, clothes stores, banks, Pharmacies, Barber shops and salons as well as eateries and pubs. Transport is not expensive as one can get a Motorbike at half USD or a taxi at about USD 3. Thanks so much.
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 30 Apr. 2019 on Orbitz
2 out of 5
by A verified traveller

Very Basic - Fair way from Airport

Posted 15 Mar. 2019 on Hotels
Very basic hotel and much further from the airport than the impression it gives. Toilet did not flush. No toiletries/towel provided.
Comment from Hotel Management
18 Mar. 2019 by Zipporah., Hotel Management
Hello Richard, Thanks for taking your time to write your review. However, we are really sorry that you did not get the very necessities needed in a room. There has never been such a complaint since we give a soap, a tissue roll and a towel to each guest upon check in. We are really sorry since it might have just escaped the mind of the staff on duty. Thanks for giving us this challenge and we will now be more keen to make sure such mistakes are not repeated in future. As for the case of the distance from JKIA, its well indicated that we are 6kms away. Once again, our sincere apologies for spoiling your stay and hope next time you give us a try and you will really enjoy your stay. Kind Regards
4 out of 5
by A verified traveller from North Carolina, USA

Posted 24 Jan. 2019 on Expedia
Staff is very pleasant and eager to please. Clean and close to the airport, but down a lumpy dirt road.
Comment from Hotel Management
4 Feb. 2019 by Zipporah, Guest Relations Manager., Hotel Management
Hello, We really feel honored to have chosen our property among many others offering accommodation. We want to thank you for entrusting us to be your host while in Kenya. We are also grateful that you took your time to post your feedback regarding your stay and said how pleasant it was. We however feel a little dissapointed with the small stretch from the tarmac which makes some guests uncomfortable with the rough ride. we are hoping that the necessary authorities will work on the dirt road so that our guests enjoy every moment with us. We hope next time you visit us, things will be much better. Kind regards and see you again sometime.
5 out of 5
by A verified traveller from Tokyo

Posted 11 Jul. 2018 on Expedia
The stuff helped me a lot when I arrive late at night and leave in the early morning. Noisy dogs were outside during the night mosquitoes were in the room but it should be Nairobi.
Comment from Hotel Management
18 Jul. 2018 by Zipporah Guest Relations Manager., Hotel Management
Hello Yasuyuki, We are glad that you chose Nairobi Transit lounge for your night in Nairobi among many establishments. Thanks for having recognized all the efforts from the staff to make your short stay memorable and peaceful. We however notice that its noisy from dogs within the neighborhood. we have tried to talk to our neighbors so we see the way forward and keep peace and calmness in the night. As for the mosquitoes, we have just come from a long season of heavy rains and so there has been lots of them around though very harmless besides being a nuisance sometimes but i want to believe that you used the nice mosquito nets provided on each bed to make sure you do not get any bite. We believe your comments will help us improve and hope to see you again sometime with high hopes that you will get the place better. Regards