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Hilton Nanjing Riverside

5.0 star property
Luxury hotel connected to a shopping centre in Nanjing with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hilton Nanjing Riverside

Sport court
Exterior detail
Premium bedding, down duvets, pillow-top beds, minibar
Birthday party area
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
The price is AU$95
includes taxes & fees
17 Nov - 18 Nov

Explore the area

Map
No. 1 Huaibin Road, Gulou District, Nanjing, Jiangsu, 210011
  • Nanjing Massacre Memorial Hall
    7 min drive
  • Nanjing Drum Tower
    7 min drive
  • Nanjing University
    8 min drive
  • Nanjing (NKG-Lukou Intl.)
    50 min drive

Room options

View all photos for Deluxe yangtze river suite

Deluxe yangtze river suite

Deluxe yangtze river suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
  • 124 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Furnished balcony
Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 41 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for King Hilton Studio Room

Premium bedding, down duvets, pillow-top beds, minibar

King Hilton Studio Room

Highlights

Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 54 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room

Premium bedding, down duvets, pillow-top beds, minibar

Premium Twin Room

Highlights

Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Yangtze river suite

Yangtze river suite | Living area

Yangtze river suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
  • 77 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Business Lounge Access

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 41 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Business Lounge Access

Executive Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 41 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Room, Accessible

Highlights

Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 41 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Elite Twin Room

Premium bedding, down duvets, pillow-top beds, minibar

Elite Twin Room

Highlights

Furnished balcony
Soundproofed
Air conditioning
Full-sized fridge/freezer
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 41 sq m
  • Canal view
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Full-sized fridge/freezer
HDTV
  • 251 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Nanjing Xuanwu Lake, an IHG Hotel
Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (54)
The price is AU$104
for 1 night
includes taxes & fees
18 Nov - 19 Nov
Holiday Inn Nanjing Xuanwu Lake, an IHG Hotel

About the area

Nanjing

At Hilton Nanjing Riverside, you'll be connected to a shopping centre and 2.8 km (1.8 mi) from Jiangsu Nanjing TV Tower. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, Ming Xuan, is open for lunch and dinner. Enjoy the 24-hour gym, sauna and kids' swimming pool as well as access to bike hire. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Gulou hotel, you'll be 3.8 km (2.4 mi) from Yuejiang Tower and 4 km (2.5 mi) from Nanjing University of Technology.

What's nearby

  • Nanjing Massacre Memorial Hall - 7 min drive
  • Nanjing University - 8 min drive
  • Xuanwu Lake Park - 9 min drive
  • Nanjing Presidential Palace - 10 min drive
  • Temple of Confucius - 12 min drive

Getting around

  • Nanjing West Station - 3 min drive
  • Longchi Station - 4 min drive
  • Nanjing (NKG-Lukou Intl.) - 50 min drive

Restaurants

  • ‪Hilton Nanjing Riverside Lounge - ‬10 min walk
  • ‪希尔顿酒店悦河咖啡厅 - ‬5 min walk
  • ‪鑫茂国际娱乐会所 - ‬17 min walk
  • ‪Benelli Coffee - ‬13 min walk
  • ‪海贝皇海鲜馆 - ‬3 min drive

About this property

Hilton Nanjing Riverside

Luxury hotel connected to a shopping centre in Nanjing with 2 restaurants
Hilton Nanjing Riverside offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi and wired Internet. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Hilton Nanjing Riverside. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Nanjing hotel.

  • 398 guestrooms or units
  • 10 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2011
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Hilton Nanjing Riverside offers 398 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels and DVD players. Full-sized fridge/freezers, coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Nanjing hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 78 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • Ming Xuan
  • River Cafe

Family friendly

  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • On the waterfront
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels
  • DVD player
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 78 per person
  • Fee for in-room wireless Internet: CNY 40 per night (rates may vary)
  • Airport shuttle fee: CNY 500 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 6:30 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Nanjing
Hilton Nanjing Riverside
Hilton Riverside Hotel Nanjing
Hilton Riverside Nanjing
Nanjing Hilton
Nanjing Hilton Riverside
Nanjing Riverside Hilton
Hilton Nanjing Riverside Hotel
Hilton Nanjing Riversi Hotel
Hilton Nanjing Riverside Hotel
Hilton Nanjing Riverside Nanjing
Hilton Nanjing Riverside Hotel Nanjing

Frequently asked questions

What is the cancellation policy at Hilton Nanjing Riverside?

Hilton Nanjing Riverside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Nanjing Riverside?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Nanjing Riverside on 17 Nov 2024 start from AU$95.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Nanjing Riverside?

Yep, Hilton Nanjing Riverside has a free self car park and free valet parking. Onsite parking is limited.

Is there a spa on site at Hilton Nanjing Riverside?

Yep, there is an onsite spa at Hilton Nanjing Riverside. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Hilton Nanjing Riverside have a pool?

Take your pick from a pool, an indoor pool and a kids' pool. The pool is open 6:30 AM to 10 PM.

What luxury perks are available at Hilton Nanjing Riverside?

Hilton Nanjing Riverside features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Nanjing Riverside a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hilton Nanjing Riverside.

Does Hilton Nanjing Riverside serve breakfast?

You bet, buffet brekkie is on offer weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hilton Nanjing Riverside?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hilton Nanjing Riverside?

Yep, Hilton Nanjing Riverside has 2 restaurants.

What time are check-in & check-out at Hilton Nanjing Riverside?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hilton Nanjing Riverside?

No, pets are not allowed.

Hilton Nanjing Riverside Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 92 reviews" "
Rating 8 - Good. 30 out of 92 reviews" "
Rating 6 - Okay. 11 out of 92 reviews" "
Rating 4 - Poor. 2 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. My room was nice, spacious, clean, and had a good view.The breakfast was nice and had a mix of Western and Eastern cuisine. The only downside is that it isn’t close to a metro station for public transportation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Stayed 3 nights in Feb 2024

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful.
Stayed 2 nights in Nov 2023

10/10 Excellent

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Chul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Deposit money not released
Service was pretty good; room was clean. But there were no power outlets for US visitor. The staffs at lobby was not good with English communications. But there were ok with best efforts to help me. Biggest problem is that they don't release my deposit of 1000 yuan even after 13 days of my check out.
Stayed 1 night in Sep 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 3 nights in Sep 2023

6/10 Okay

WENJIE, Tallahassee

Travelled with family
Liked: Staff & service
I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing. The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area. Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Nanjing Riverside has an amazing view of the river with a decent sized balcony to enjoy. Love it!
Stayed 3 nights in May 2021

10/10 Excellent

Penny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Excellent river view that’s second to none. I extended my stay a couple of times, and the front desk was very helpful.
Stayed 2 nights in May 2021

8/10 Good

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities
Mama Huhu
the hotel looks run-down, suprising it still has the Hilton brand. Otherwise its a Chinese 4star at best.
Stayed 1 night in Mar 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with spacious rooms and nice restaurants. Wish the spa facility could be a bit more professional as it was closed to guests the whole time while we were there and the staff members for that facility were not too welcoming either when answering our queries.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to do Nanjing
How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three. Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay. The hotel itself was typical Hilton, topline, comfortable and clean. It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.
Stayed 7 nights in Aug 2019

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing_HiltonAUG2019b
very good
Stayed 2 nights in Jul 2019

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanjing_Hilton_AUG2019
very good
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The views were extremely good. However the staff were not helpful and at times provided incorrect guidance. Very low level of English communication skill
Stayed 2 nights in Jun 2019

2/10 Terrible

Zorin

Disliked: Staff & service
Never stay here
Laundry Services Sucks, receptionist was an intern and she did not know anything took a long time to check us out. There was a lot of noise on the floor that we were in, apparently because of the wedding guest that booked a room next to ours
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view and clean facilities
River view was great and facilities had good conditions
Stayed 2 nights in Jun 2018

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The Riverside Hilton has superb river view and is certainly a cut above the normal in China. The rooms are well appointed and maintained. I only stayed one night but would definitely use this hotel again.

8/10 Good

Khek Peng

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Far away from the city but close to river.
Overall the hotel was good. Location was a little aways from the city so it is very quiet and nothing to do around the area at night. However, I was upset when I found out that my cigarettes (2 packs unopened) disappeared from my bag during the day when I was gone. I believe the cleaner took it but the hotel manager said he verified that the cleaner did not touch my stuff and he left it at that. It makes me feel like I am the one lying. No offer to compensate or do anything extra for me even though I am a Hilton Silver Rewards member. That was quite disappointing for a Hilton as I have stayed in Hilton for over 10 years across the world and nothing like this has ever happened to me before.

8/10 Good

Chae Hyon, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite excellent but closed to country side
totally good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Nice staff and the hotel is super clean. Definitely recommend this place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and nice. The hotel was great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Good view, great service but nanjing is polluted (air) so you may not like what you see depending on the day. Location is a bit off. The other hilton has a better location if you want to be close to restaurants shopping etc.