2/10 Terrible
Tangela
Travelled with family
18 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia came to property immediately discriminated against walking through the door (non-racial), however I was told she was in the middle of an audit and I’ll need to wait 30 min or so I waited and instead of going in i had called her it was 26 to degrees with my two children and we’re homeless due to a dmv situation so, I asked was it over she said yes what’s my name so on so on I then go inside and presented my id and she said I had to be 21 I showed her that it’s policy states that you have to be 18 called Expedia and in turn the lady was rude and cussing the Expedia customer representative out and refused my refund called next morning manager of the hotel says she apologize and aware of last night and gave me my full refund and the lady was new and didn’t know but either or due to yall negligence miss guiding and under training me and my children had to sleep in a the car in 26 degree weather I door dashed all day to have a warm place just to still stay in the freezing cold and still don’t have my refund smh
Tangela
Stayed 1 night in Jan 2025