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The Cove at Atlantis

5.0 star property
Luxury resort on the beach, with free water park
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Cove at Atlantis

Golf
Outdoor pool, pool cabanas (surcharge), pool loungers
Interior entrance
Yoga
Deluxe Ocean Suite, 2 Queen Beds | Front of property - evening/night

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Parking available
The price is AU$1,509
includes taxes & fees
28 Jan - 29 Jan 2025

Explore the area

Map
Paradise Beach Drive, Paradise Island, New Providence, 0
  • Aquaventure
    3 min walk
  • Cabbage Beach
    6 min walk
  • Atlantis Casino
    9 min walk
  • Paradise Island (PID)
    11 min drive

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed (Ocean)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite, 1 King Bed with Sofa bed (Ocean)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Sofa bed
  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Ocean)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed (Ocean)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Sofa bed
  • 62 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Sapphire)

View from room

Suite, 1 Bedroom (Sapphire)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
HDTV
  • 158 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Sapphire)

Flat-screen TV, DVD player, pay films

Suite, 2 Bedrooms (Sapphire)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
HDTV
  • 229 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Lapis Club, Ocean)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed (Lapis Club, Ocean)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Azure)

Flat-screen TV, DVD player, pay films

Suite, 1 Bedroom (Azure)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
HDTV
  • 111 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite (Ocean)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite (Ocean)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Indigo)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed (Indigo)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Sofa bed
  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Lapis Club Ocean, 2 Queen)

Premium bedding, in-room safe, desk, blackout curtains

Suite (Lapis Club Ocean, 2 Queen)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Blackout curtains
  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite (Indigo, 2 Queen)

Premium bedding, in-room safe, desk, blackout curtains

Suite (Indigo, 2 Queen)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Premium bedding
Blackout curtains
  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Suite (Ocean)

Premium bedding, in-room safe, desk, blackout curtains

Suite (Ocean)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Blackout curtains
Premium bedding
  • 73 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Grand Hyatt Baha Mar

Pool
Spa
Pet-friendly
Waterslide
4.3 out of 5, Excellent, (3801)
The price is AU$776
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Grand Hyatt Baha Mar

About the area

Paradise Island

A luxury stay in Paradise Island awaits you at The Cove at Atlantis. Within steps you'll find Lucayan Archipelago and Aquaventure. Highlights at this beachfront resort include 4 restaurants, a full-service spa and a private beach. .A day of pampering can include deep-tissue massages, reflexology and mani/pedis along with access to the sauna and hot tub. The fine-dining restaurant, Fish by José Andrés, serves seafood and is open for dinner. Sea Glass is the resort's own cocktail bar, serving drinks along with light fare. Enjoy the 6 outdoor tennis courts, free water park and outdoor swimming pool plus access to golf lessons. 200000 square feet (18580 square metres) of event facilities include 42 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include a casino, a marina and a nightclub. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .In the area of this 5-property class Paradise Island resort, you'll find Cable Beach.
View more Resorts in Paradise IslandOpens in a new window

What's nearby

  • Aquaventure - 3 min walk
  • Cabbage Beach - 6 min walk
  • Atlantis Casino - 9 min walk
  • Straw Market - 8 min drive
  • Junkanoo Beach - 14 min drive

Getting around

  • Nassau (NAS-Lynden Pindling Intl.) - 30 min drive

Restaurants

  • ‪Cove Club at The Cove Atlantis - ‬2 min walk
  • ‪Poseidon's Table - ‬9 min walk
  • ‪Nobu - ‬10 min walk
  • ‪Plato's Bar - ‬9 min walk
  • ‪Marina Pizzeria - ‬3 min drive

About this property

The Cove at Atlantis

Luxury resort on the beach, with free water park
Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At The Cove at Atlantis, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and golf lessons.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a complimentary water park, an outdoor pool and a children's pool. Parking is available for a fee.

This 5-star Paradise Island resort is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 22 levels
  • 4 dining venues
  • 200000 sq ft of conference space
  • 18580 sq. m of conference space
  • Casino
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
The Cove at Atlantis offers 600 accommodations with DVD players and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Paradise Island resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Valet parking on site (USD 20 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 50 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Fish by José Andrés
  • Frezca
  • Paranza by Michael White
  • Perch
  • Sea Glass

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor tennis courts
  • 700 slot machines
  • 85 gaming tables
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Casino
  • Children's club
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Library
  • Nightclub
  • Outdoor pool
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 42 meeting rooms
  • Business centre
  • Conference centre (200,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • Marina
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Children above 12 years old are allowed in the Lapis at the Cove Club Lounge.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 50 per person
  • Airport shuttle fee: USD 35 per person (return)
  • Airport shuttle fee per child: USD 17 (return), (up to 11 years old)
  • Valet parking fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Atlantis Cove
Cove Atlantis
Cove Atlantis Hotel
Cove Atlantis Hotel Paradise Island
Cove Atlantis Paradise Island
Cove Atlantis Autograph Collection Resort Paradise Island
Cove Atlantis Autograph Collection Resort
Cove Atlantis Autograph Collection Paradise Island
The Cove at Atlantis Autograph Collection
The Cove Atlantis Autograph Collection
The Cove Atlantis
Cove Atlantis Resort Paradise Island
Cove Atlantis Paradise Island
Cove Atlantis
Resort The Cove at Atlantis Paradise Island
Paradise Island The Cove at Atlantis Resort
The Cove at Atlantis Paradise Island
The Cove at Atlantis Autograph Collection
The Cove Atlantis Autograph Collection
The Cove Atlantis
Resort The Cove at Atlantis
Cove Atlantis Resort
Cove Atlantis Paradise Island

Frequently asked questions

What is the cancellation policy at The Cove at Atlantis?

The Cove at Atlantis offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Cove at Atlantis?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at The Cove at Atlantis on 28 Jan 2025 start from AU$1,509.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Cove at Atlantis?

Yep, The Cove at Atlantis has valet parking for USD 20 per night.

Are there any beaches close to The Cove at Atlantis?

Yep, The Cove at Atlantis is a short 6-minute walk from Cabbage Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at The Cove at Atlantis?

Yep, there is an onsite spa at The Cove at Atlantis. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Cove at Atlantis have a pool?

The Cove at Atlantis has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

Does The Cove at Atlantis have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Cove at Atlantis?

The Cove at Atlantis features a private beach, a full-service spa and a nightclub.

What makes The Cove at Atlantis a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Cove at Atlantis.

Is The Cove at Atlantis family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Cove at Atlantis is a hit with families.

Does The Cove at Atlantis serve breakfast?

Yeah, full brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Cove at Atlantis?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at The Cove at Atlantis?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Cove at Atlantis?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at The Cove at Atlantis?

No, pets are not allowed.

Is there a golf course on site at The Cove at Atlantis?

There is a golf course next to The Cove at Atlantis.

The Cove at Atlantis Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1006 reviews" "
Rating 8 - Good. 201 out of 1006 reviews" "
Rating 6 - Okay. 133 out of 1006 reviews" "
Rating 4 - Poor. 58 out of 1006 reviews" "
Rating 2 - Terrible. 56 out of 1006 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. The best beach, and adults only pool. You will love it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Anthony Wilkins

Stayed 4 nights in Aug 2024

2/10 Terrible

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down this was the Best vacation I’ve ever had in my life. The tone started with Ryan and the rest of the team was Absolutely Amazing. We got a complimentary upgrade that included a full ocean view without having to get out of bed. Our return trip will definitely include our adult children. Paradise on earth is The COVE! Thanks Ryan and Family! 😊
Stayed 3 nights in Sep 2024

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landscaping is phenomenal
Stayed 7 nights in Sep 2024

6/10 Okay

Angelic

Liked: Cleanliness
They ran out of towels at the Cain pool. Made no sense at all. Service is going down at the pool. We e been coming for 12 o so years. Desha in concierge is absolutely fantastic.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Aug 2024

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience, need to add more restaurants
Stayed 6 nights in Aug 2024

10/10 Excellent

Matt Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2024

2/10 Terrible

ELENA SHARLENE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude terrible service
Stayed 4 nights in Aug 2024

6/10 Okay

Naim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Marilyn

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cove is a familiar place where I have loads of memories. U fortunately, it looks tired. The service is a fraction of what it was too. Not worth the cost compared to Park Hyatt. I will go to Baha Mar next time. Sad.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

JOHN THOMAS, Chappaqua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property and very nice staff. Sea Lounge had a great singer on the weekend. Food could be better and there are noticeable leaks in the ceiling in the lobby that need immediate attention.
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this property to be very clean. We also liked that although kid friendly, there were few
Stayed 4 nights in Aug 2024

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, outstanding customer service, close to everything but also tucked away. Would def go back.
Stayed 5 nights in Aug 2024

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!!
Stayed 4 nights in Aug 2024

4/10 Poor

Maria, Houston

Travelled with family
Liked: Property conditions & facilities
Place is ok for kids of all ages, but other than that it's exhaustingly huge, disorganized, crowded and overpriced. Service is hit&miss. Check-in person was dry & uninformative, some concierge were friendly while others were borderline rude, some servers around pool were super helpful & fast while others were just terrible, every person that delivered room service were actually nice but if we ever asked for some ice it was never delivered..... Here is what annoyed us the most about our stay. When we booked our two Deluxe Ocean Suits, in the description it said that those suits come with robes, so none of us packed robes. When we checked-in, both suits had two robes hanging in the closet. Me and my husband used our robes on the first day. I left me robe hanging on the bathroom hook and my husband left his on top of the bed. Our kids in adjoining room never had a chance to use their robes. Their robes were still hanging in the closet. When we returned back to the room after going to the pool, we realized that all robes were gone. Used robes from our suite were gone and unused robes from kids suite were gone. We called housekeeping to inquire what happened to our robe & response we got "we are currently out of robes". Now, because we actually had robes in our room when we first checked-in, I know hotel definitely had robes & our rooms were definitely supposed to come with robes, but that day hotel decided that someone else needed robes more that we did. Does this make any sense?
Stayed 4 nights in Aug 2024

8/10 Good

MILAGROS, WARREN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property. The complimentary water bottles and bags/slippers were a nice add on but overall, the food is very pricey.
Stayed 4 nights in Aug 2024

6/10 Okay

Rosanna Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Thernell Sanford

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024