8/10 Good
Shawn, Somerset
29 June 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, no question. The hotel was unique and overall the staff was helpful. Gym was excellent. Breakfast … perfect.
My rating however is that it didn’t meet 5 stars or the price level for any reason other than its beach and the points already mentioned.
Pools were beautiful… but freezing to the point that it was painful after 15minutes.
Spas smelled of seawater
Gym doesn’t open until 8 when most of us would like to head to breakfast and start our day.
moat importantly, the service was there when you needed it but often only gave you some of the information you needed, for example only at the end knowing about some of the other amenities available onsite or the remote code needed to turn the tv on in the room.
These may be petty but there were many examples and all of which meant we enjoyed our stay on this beautiful place but it wasn’t a 5 star experience.
Shawn
Stayed 5 nights in Jun 2024