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Hotel de l'Ecluse

3.0 star property
Hotel in Neuchatel with coffee shop/cafe and bar/lounge
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel de l'Ecluse

Interior
Premium bedding, minibar, in-room safe, individually decorated
Lobby
Front of property
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000
  • Prison Tower
    4 min walk
  • Galerie Quint-Essences
    4 min walk
  • Chateau de Neuchâtel
    6 min walk
  • Bern (BRN-Belp)
    62 min drive

Room options

View all photos for Classic Double Room Single Use, 1 Queen Bed

Classic Double Room Single Use, 1 Queen Bed

Classic Double Room Single Use, 1 Queen Bed

Highlights

Individually decorated
Heating
Kitchen
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Individually decorated
Heating
Kitchen
Fridge
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed

Quadruple Room

Highlights

Individually decorated
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 6
  • 1 King Bed and 1 King Sofa Bed

Similar properties

Exterior
Hotel Touring au Lac
Pet-friendly
Free WiFi
Breakfast available
Laundry
4.0 out of 5, Very good, (353)
The price is AU$217
for 1 night
includes taxes & fees
29 Nov - 30 Nov
Hotel Touring au Lac

About the area

Neuchatel

Hotel de l'Ecluse places you in the centre of Neuchatel, steps from Chateau de Neuchâtel and within a short 5-minute stroll of Prison Tower. Highlights at this hotel include free in-room WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Sights within a 10-minute walk of this 3-property class Neuchatel hotel include Galerie Quint-Essences and Place Pury.

What's nearby

  • Chateau de Neuchâtel - 6 min walk
  • Theatre du Passage - 7 min walk
  • Lac de Neuchatel - 10 min walk
  • Casino Neuchatel - 13 min walk
  • Neuchatel Botanical Garden - 14 min walk

Getting around

  • Neuchâtel Station - 13 min walk
  • Geneva International Airport (GVA) - 74 min drive

Restaurants

  • ‪La Turquoise Snack Bar - ‬4 min walk
  • ‪Chauffage Compris - ‬2 min walk
  • ‪Brasserie du Cardinal - ‬3 min walk
  • ‪Confiserie-chocolaterie Walder - ‬4 min walk
  • ‪Crêperie du Château Sàrl - ‬4 min walk

About this property

Hotel de l'Ecluse

Hotel in Neuchatel with coffee shop/cafe and bar/lounge
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel de l'Ecluse.

This 3-star Neuchatel hotel is smoke free.

  • 22 guestrooms or units
  • 5 levels
  • 2 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel de l'Ecluse offers 22 accommodations with minibars and a safe. Each accommodation is individually decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Neuchatel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Arabic, English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Daily buffet breakfast available for a fee: CHF 15 per person
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Lift (110 centimetre wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 40.0 per night.
  • Cots (infant beds) are available for CHF 40.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 15 per person
  • Pet fee: CHF 20 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Frequently asked questions

What is the cancellation policy at Hotel de l'Ecluse?

Hotel de l'Ecluse offers free cancellation on select room rates. Check out the cancellation policy for more info.

What makes Hotel de l'Ecluse a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel de l'Ecluse.

Does Hotel de l'Ecluse serve breakfast?

Yeah, buffet brekkie is served daily.

Is there a free airport shuttle available at Hotel de l'Ecluse?

No, Hotel de l'Ecluse does not offer an airport shuttle service.

What time are check-in & check-out at Hotel de l'Ecluse?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel de l'Ecluse?

Dogs are welcome at Hotel de l'Ecluse, with food and water bowls on offer.

Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 106 reviews" "
Rating 8 - Good. 48 out of 106 reviews" "
Rating 6 - Okay. 9 out of 106 reviews" "
Rating 4 - Poor. 3 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

isabelle

Stayed 1 night in Jun 2024

2/10 Terrible

E. Michael

Business traveller
Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Neuchatel
I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Stayed 5 nights in Sep 2018

4/10 Poor

Janetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blank!
Hotel double booked us so we had to go somewhere else. Not impressed!
Stayed 2 nights in Jun 2017

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well run
Friendly, clean, efficiently run

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guillaume, rennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant in the city centre
good one night stay for professional purpose

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never again
Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

10/10 Excellent

Stephany, HOUSTON TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

8/10 Good

Simon, Stokeinteignhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Rooms we well equipped and up to date. Service was excellent.

8/10 Good

Genevra

Liked: Cleanliness, staff & service
Fulfilled our needs
Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Good location, nice quaint room, very clean.

6/10 Okay

Working at PMI, UK

Disliked: Property conditions & facilities
Good Location OK Hotel
It had a good location average hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

aline

Liked: Cleanliness, property conditions & facilities
Satisfactory stay
Nothing outstanding

8/10 Good

Daniel, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Simple, and Inexpensive
Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation. The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it. The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away. Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2024

8/10 Good

Moreno

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Giorgio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023