2/10 Terrible
Tamara
21 Nov 2024
Disliked: Staff & service
Stay away!
Terrible experience. My credit card was twice for my stay. The manager at the property initially would not answer the phone or return my calls. After contacting Hilton customer relations I finally started receiving email communication. Despite providing screenshots of the duplicate charges on my credit card the manager, Dylan, continued to insist there were not two charges. Hilton customer relations also then stated that mgmt said there were not two charges. After a week of back and forth and no resolution I had to dispute the duplicate charge directly with my credit card company. I then received an email stating that since I opened a dispute with the credit card co there was nothing they could do to help me! Ha, like they had been helping in the first place. The dispute was resolved after another 3 weeks in which it was determined there WERE two charges on my account for my stay and the duplicate charge was reversed. Have I received any apology or acknowledgment of their mistake, no I have not. I will never stay at a Hilton property again and wouldn’t recommend anyone stay at Graduate New Haven either. Highly unprofessional service.
Tamara
Stayed 4 nights in Oct 2024