2/10 Terrible
Shawnette
Business traveller, Travelled with group
13 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately my stay at Maison St. Charles was not a pleasant one. I had to request for my room to be cleaned after two nights of being there and even after that the room was not thoroughly cleaned. There was a night that I came back to find the used towels that I put on the floor (as per the note that says to put used towels on the floor in order to obtain new ones) were still left on the floor. There are cats on the property and I have an allergy; I was not aware that this was a pet-friendly establishment. I was woken up to noise outside of my door every morning due to the next room being worked on/construction. There was a space between the door and the ground; therefore I found a spider in my room on the first night. When I reached to use a towel there was a spider on there as well. This was a very unpleasant uncomfortable experience and I will not recommend this location. We were not even asked about how our stay was at checkout. There is security on the property at night which was comforting, but the room I stayed in on the ground floor was not a room that should have been sold for hotel stay. The facilities were not up to par for a hotel and made the stay very unpleasant.
Shawnette
Stayed 5 nights in Dec 2024
