6/10 Okay
David
24 Oct 2024
Liked: Cleanliness
Poorly maintained but reasonably priced
Fall time visit. No heat in room. Moved us to another room with no heat AND no hot water in shower. Shower was eventually fixed, but only after we had to leave for an appointment. Never had heat in room. Room was not cleaned one day.
Beware that the room square footage sizes quoted include any outdoor space associated with the room. So our premium 450sf "room" was actually only 300sf, with the rest apparently composed of our portion of an undivided terrace area shared with multiple rooms. Manager waived the resort fee but seemed not to understand why this way of listing room sizes is misleading. If you're trying to pick a room based on interior space as we were, there's no information to enable you to know. (And really, how relevant is the outdoor space size when it's freezing outside?) While 300sf is still a decent size for NYC, its 1/3rd smaller than we were expecting.
On the other side, the room rate was reasonable for NYC, the location is good and staff were friendly. But won't be going back due to all the hassles.
David
Stayed 3 nights in Oct 2024