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The Luxury Collection Hotel Manhattan Midtown

5.0 star property
Luxury New York hotel in Manhattan with a 24-hour fitness centre

Photo gallery for The Luxury Collection Hotel Manhattan Midtown

Suite, 1 Bedroom (View)
Deluxe Room, 1 Queen Bed, City View
55-inch LCD TV with cable channels, TV, pay films
Bar (on property)
Suite, 1 Bedroom (View) | Living room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Gym
  • Parking available
The current price is AU$629
includes taxes & fees
9 Feb - 10 Feb

Explore the area

Map
151 West 54th Street, New York, NY, 10019
  • Carnegie Hall
    ‪3 min walk‬
  • Broadway
    ‪3 min walk‬
  • Museum of Modern Art
    ‪5 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, City View

Deluxe Room, 1 Queen Bed, City View

Deluxe Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (View)

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, City View

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Park View

Frette Italian sheets, premium bedding, minibar, in-room safe

Premium Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Park View

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Park View

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Park View

Frette Italian sheets, premium bedding, minibar, in-room safe

Premium Suite, 1 Bedroom, Park View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, City View

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Double Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Frette Italian bed sheets
Sofa bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (View)

55-inch LCD TV with cable channels, TV, pay films

Suite, 1 Bedroom (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 King Bed with Sofa bed

55-inch LCD TV with cable channels, TV, pay films

Apartment, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (View)

Suite, 1 Bedroom (View) | Living room

Suite, 1 Bedroom (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (View)

Suite, 2 Bedrooms (View)

Suite, 2 Bedrooms (View)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed, City View

Junior Suite, 1 Queen Bed, City View

Junior Suite, 1 Queen Bed, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 1 King Bed

55-inch LCD TV with cable channels, TV, pay films

Apartment, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Frette Italian bed sheets
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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  • Spa
  • Pet-friendly
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, (4760)
The price is AU$407
for 1 room
includes taxes & fees
20 Feb - 21 Feb
Hyatt Grand Central New York

About the area

New York

A luxury stay in the heart of New York awaits you at The Luxury Collection Hotel Manhattan Midtown. Within a short 5-minute stroll, you'll find Broadway and Museum of Modern Art. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has concierge services. Added amenities include a 24-hour business centre and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Manhattan hotel include Central Park and Times Square.

What's nearby

  • Broadway - 3 min walk
  • Times Square - 7 min walk
  • Columbus Circle - 7 min walk
  • Rockefeller Center - 10 min walk
  • Grand Central Terminal - 2 min drive

Getting around

  • 57 St. - 7 Av Station - 2 min walk
  • Grand Central - 42 St. Station - 19 min walk
  • John F. Kennedy International Airport (JFK) - 59 min drive

Restaurants

  • ‪Shake Shack - ‬3 min walk
  • ‪La Grande Boucherie - ‬2 min walk
  • ‪Library Bar - ‬2 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Premier Deli - ‬2 min walk

About this property

The Luxury Collection Hotel Manhattan Midtown

Luxury New York hotel in Manhattan with a 24-hour fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 8 meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the luxury The Luxury Collection Hotel Manhattan Midtown. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 1 building
  • 562 guestrooms or units
  • 54 levels
  • Built in 1990
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Luxury Collection Hotel Manhattan Midtown offers 562 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, French, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 95 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dabble Restaurant & Bar

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 24-hour business centre
  • 8 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (152 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 65.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 25 per person
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London NYC
London NYC Hotel
London NYC Hotel New York
London NYC New York
NYC London
The London Nyc Hotel New York City
London Nyc New York City
London Hotel New York
The London NYC
Conrad New York Midtown
The Luxury Collection Hotel Manhattan Midtown Hotel
The Luxury Collection Hotel Manhattan Midtown New York
The Luxury Collection Hotel Manhattan Midtown Hotel New York

Frequently asked questions

What is the cancellation policy at The Luxury Collection Hotel Manhattan Midtown?

The Luxury Collection Hotel Manhattan Midtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Luxury Collection Hotel Manhattan Midtown?

As of 6 Feb 2025, prices found for a 1-night stay for 2 adults at The Luxury Collection Hotel Manhattan Midtown on 9 Feb 2025 start from AU$565.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Luxury Collection Hotel Manhattan Midtown?

Yep, The Luxury Collection Hotel Manhattan Midtown has secured covered valet parking for USD 95 per day.

What makes The Luxury Collection Hotel Manhattan Midtown a romantic place to stay?

A lounge bar and 24-hour room service, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at The Luxury Collection Hotel Manhattan Midtown.

Is The Luxury Collection Hotel Manhattan Midtown family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Luxury Collection Hotel Manhattan Midtown is a hit with families.

Does The Luxury Collection Hotel Manhattan Midtown serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at The Luxury Collection Hotel Manhattan Midtown?

No, The Luxury Collection Hotel Manhattan Midtown does not offer an airport shuttle service.

Is there a bar or restaurant at The Luxury Collection Hotel Manhattan Midtown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Luxury Collection Hotel Manhattan Midtown?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Luxury Collection Hotel Manhattan Midtown?

Cats and dogs are welcome at The Luxury Collection Hotel Manhattan Midtown, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

The Luxury Collection Hotel Manhattan Midtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1008 reviews
Rating 8 - Good. 237 out of 1008 reviews
Rating 6 - Okay. 98 out of 1008 reviews
Rating 4 - Poor. 37 out of 1008 reviews
Rating 2 - Terrible. 40 out of 1008 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Travelled with partner
Liked: Amenities
Sketchy outside at end of block and near bar next door
Stayed 1 night in Nov 2024

6/10 Okay

Dhara

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Robin, Long Beach Township

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Welcoming staff
Stayed 1 night in Nov 2024

8/10 Good

mohammad

Travelled with group
Liked: Staff & service
Good , solid hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Mensa

Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Stayed 5 nights in Oct 2024

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not good
Thisnhotel is not upgraded from the Conrad brand and is now twice the price. Tye comkon areas and restaurant are tired and the lobby staff unavailable and understaffed for the ratio of customers to staff so they are short with clients . Overall this is not a good hotel only convenient
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay all good
Stayed 3 nights in Oct 2024

10/10 Excellent

Danny L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took our two kids (8-6) for the first time to NYC. The hotel was amazing. We book the suite and the room was very specious and clean. It was a perfect size for a party of four. The hotel restaurant/ bar is really good. Prices are a bit high compared to other places near by. We really enjoyed our time there
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was absolutely fabulous! It was so spacious and comfortable. Just really enjoyed it. So close to everything and a little haven to retreat back to in the evening. If we ever get back to New York again this is where we will be staying.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis Rafael

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

2/10 Terrible

Nusrat

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Awful experience.
The service was awful to the time I checked out. I asked them to email me the receipt when I checked out, I still haven't received it. I was overcharged 3 times!!
Stayed 1 night in Oct 2024

8/10 Good

Dylan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Caden

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare hotel.
We will NEVER stay at this hotel again! The service horrible. Staff is rude. THEY DON'T ANSWER THE PHONE!
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2024

4/10 Poor

Beth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At check in we could not get the room type we requested on time. This was a huge pain. Also property is looking very tired. We were here in Nov 2022 and there is a noticable decline in the property - rooms are tired; restaurant bathrooms are totally gross. Staff friendly and doing their best - but I will not return to this property.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time.
Stayed 1 night in Oct 2024

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel was great! The staff was helpful and friendly and the room was clean and new.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

4/10 Poor

Howard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility doesn’t live up to its name
Stayed 3 nights in Aug 2024

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a fantastic location - it makes so much of the city and it's attractions walkable. We got a great deal on our room, which was HUGE by NYC standards. The bed was very comfortable and the room overall felt very very clean. The only nit-picky issues we experienced were: 1. The room is showing wear and tear (stain on the carpet, stain on the curtain, mildew stains on the seam where the shower wall meets the tile). 2. The cleaning and restocking from housekeeping was not consistent. They did a great job, but the coffee supplies and glassware that was used was inconsistently restocked. We finally had to call to ask for it. Again, this is not a deal breaker, but if we had paid full price for our room, those types of 'misses' would not have been acceptable at the luxury pricepoint. The staff were always friendly and willing to help - however, there was a definitely a sense that this was more a 'mid tier' hotel for service rather than a 5 star luxury experience. Would definitely recommend as long as expectations and the price are in alignment.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shawn

Stayed 1 night in Aug 2024

10/10 Excellent

Brandi, belton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and Hotel for our first trip to NY
Stayed 2 nights in Aug 2024