Ratings based on 1,671 Verified Reviews

Real reviews from guests who’ve stayed
4.0 out of 5
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 30 Sep. 2024 on Hotels
Comment from Hotel Management
1 Oct. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
4 out of 5
by A verified traveller

Posted 29 Sep. 2024 on Hotels
The front of the house are wonderful and supportive
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
5 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Good
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
4 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Everything was good.
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
1 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
The service at this hotel was the worst I have seen at a Sheraton Hotel. Had hassle to park the car as there is not parking facility within the hotel, you have to go out and find the parking near the hotel. The outside of the hotel looks so dirty as garbage bags are disposed off just few steps outside the property. It was really disgusting.
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.
4 out of 5
by A verified traveller

Posted 28 Sep. 2024 on Expedia
Hotel area is in DT NYC very easy to move around and 5m from the nearest subway. For being in DT night activities are somewhat limited. We found several places to eat and there's a grocery shop close by. Hotel Room - Decent for NYC, everything was clean, AC worked super well but noisy. Shower was ok, not terrible but not great. No mini fridge in the room. Overall my wife and I felt safe walking around the area, Day and Night.
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
3 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
elevator crowdy
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.
3 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Hotels
Restaurant was not open at convenient times and couldn’t even get coffee until 10am. Furniture in rooms chipped, mirror frame pulling away from wall. 3 of 4 outlets from bed not working which is problematic without alarm clocks. No refrigerator Old type coffee maker which made horrible coffee, no Kuerig
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.
2 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.
4 out of 5
by A verified traveller

Posted 27 Sep. 2024 on Expedia
Was perfect for a short stay
Comment from Hotel Management
29 Sep. 2024 by Front Office Supervisor , Hotel Management
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.