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Hilton Garden Inn New York/Times Square Central

3.0 star property
Hotel with a 24-hour fitness centre, steps from Broadway

Photo gallery for Hilton Garden Inn New York/Times Square Central

Terrace/patio
Lobby
Premium bedding, in-room safe, desk, laptop workspace
Room, 1 King Bed, Corner (Times Square View)
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Gym
  • Bar
  • Pet-friendly
The current price is AU$257
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
136 West 42nd Street, New York, NY, 10036
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪2 min walk‬
  • Grand Central Terminal
    ‪10 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪50 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Partial Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Partial Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Corner (Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner (Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing, Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing, Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing, Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, City View (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 17 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, City View (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

New York

Hilton Garden Inn New York/Times Square Central places you in the centre of New York, within a short 5-minute stroll of Broadway and Times Square. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Paul's on Times Square, serves Italian cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. .Sights within a 10-minute walk of this 3-property class Manhattan hotel include Grand Central Terminal and Rockefeller Center.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 2 min walk - 0.3 km
  • Grand Central Terminal - 10 min walk - 0.9 km
  • Empire State Building - 13 min walk - 1.1 km
  • Madison Square Garden - 14 min walk - 1.2 km

Getting around

  • 42 St. - Bryant Pk. Station - 1 min walk
  • Grand Central - 42 St. Station - 7 min walk
  • John F. Kennedy International Airport (JFK) - 50 min drive

Restaurants

  • ‪Joe's Pizza - ‬3 min walk
  • ‪Genji - ‬1 min walk
  • ‪Paris Baguette - ‬2 min walk
  • ‪Brooklyn Diner - ‬2 min walk
  • ‪St Cloud - ‬1 min walk

About this property

Hilton Garden Inn New York/Times Square Central

Hotel with a 24-hour fitness centre, steps from Broadway
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hilton Garden Inn New York/Times Square Central.

This 3-star New York hotel is smoke free.

  • 282 guestrooms or units
  • 36 levels
  • Built in 2014
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hilton Garden Inn New York/Times Square Central offers 282 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 50-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include designer toiletries and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

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Exterior detail

Millennium Hotel Broadway Times Square

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.8 out of 5, Good, 5,163 reviews
The price is AU$322
includes taxes & fees
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Millennium Hotel Broadway Times Square

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 60 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 25 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Paul's on Times Square

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from December 28 2024 to March 18 2025 (dates subject to change):
  • Fitness facilities
  • Laundry facilities

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Destination fee: USD 30.00 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Nearby parking fee: USD 60 per day (984 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York-Times Square Central
Hilton Garden Inn New York-Times Square Central
Hilton Garden Inn New York-Times Square Central Hotel New York
Hotel Hilton Garden Inn New York-Times Square Central New York
Hotel Hilton Garden Inn New York-Times Square Central
Hilton Garden Inn New York-Times Square Central Hotel New York
Hilton Garden Inn New York-Times Square Central Hotel
Hilton Garden Inn New York-Times Square Central New York
New York Hilton Garden Inn New York-Times Square Central Hotel
Hilton Garden Inn New York Times Square Central
Hilton Garden Inn New York Times Square Central
Hilton Garden Inn New York/Times Square Central Hotel
Hilton Garden Inn New York/Times Square Central New York
Hilton Garden Inn New York/Times Square Central Hotel New York

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn New York/Times Square Central?

Hilton Garden Inn New York/Times Square Central offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn New York/Times Square Central?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn New York/Times Square Central on 30 Mar 2025 start from AU$209.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Hilton Garden Inn New York/Times Square Central a romantic place to stay?

Couples dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Garden Inn New York/Times Square Central.

Is Hilton Garden Inn New York/Times Square Central family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds and travel cots in the guestrooms, it's no surprise that Hilton Garden Inn New York/Times Square Central is a hit with families.

Does Hilton Garden Inn New York/Times Square Central serve breakfast?

Yep, buffet brekkie is served on weekdays between 6:00 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn New York/Times Square Central?

No, Hilton Garden Inn New York/Times Square Central does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn New York/Times Square Central?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Garden Inn New York/Times Square Central?

Check-in begins at 3 PM. Check-out time is noon.

Hilton Garden Inn New York/Times Square Central Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1070 out of 2085 reviews
Rating 8 - Good. 504 out of 2085 reviews
Rating 6 - Okay. 249 out of 2085 reviews
Rating 4 - Poor. 127 out of 2085 reviews
Rating 2 - Terrible. 135 out of 2085 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 1 night in Dec 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, friendly staff, clean room. Area was safe and convenient.
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
More than one elevator out of service, which resulted in extended wait times to go up or down. It was quite the talk amongst the quests as to who had the worst experience. However, our stay was excellent otherwise.
Stayed 3 nights in Dec 2024

10/10 Excellent

Waheeda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly good room in a great location at a great price. My only complaints: 1. No hot water in the morning. 2. Took long time to get elevator from ground floor to 4th floor lobby.
Stayed 1 night in Dec 2024

2/10 Terrible

Eddie

Stayed 2 nights in Dec 2024

8/10 Good

Keenan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was excellent, however we would have booked a king size room upon arrival we were told that there are no rooms available and we would have be move to a queen size room. Also all additional fees like the destination fee was only known to us upon arrival. Any additional fees should be told to the customer before booking for budgeting purposes.
Stayed 5 nights in Nov 2024

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
If you are looking at staying around Times Square on 42nd street there are certainly better options available. The security and restaurant staff were excellent so hats off to them, the reception staff were extremely unhelpful. The rooms are old and in need of a refit, 1 out 3 lifts were out of service meaning extremely long wait times. I would not recommend this hotel.
Stayed 3 nights in Dec 2024

4/10 Poor

Carole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are very small. The elevators were not working so had to carry luggage up to 20th floor.
Stayed 2 nights in Dec 2024

2/10 Terrible

Jane

Disliked: Property conditions & facilities
The elevator is broke, only one elevator is working, it has been broken for days! Unsafe. Paying $400 for one night, not worth it!
Stayed 1 night in Dec 2024

2/10 Terrible

Eddie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience!!!
Our stay was terrible… I’m over 50 years old and I have never left a negative review for anything. When we arrived, our reservation had been cancelled by the hotel for no reason and they would only rebook us at 3 times the original rate per night. They sent us no emails about it or did they try to call. The room we ended up getting was so dirty. They ended up moving us after the first night but still should be ashamed of the first room. The computers were down and we had be let in and out of room on the 28th floor by security because they could not program keys. They had a fire alarm test that started at 7:30 am and lasted 4 hours during which time the elevators were down. Yes 28 flight of stairs if you needed to leave. Hot water in the shower was hot for a few minutes and then would go cold for about a minute and then get hot and the cycle just continued. I’ve machine on our floor was broken so you had to go up 3 flights of stairs to get ice or wait on the elevator for 5-7 mins because one elevator was broken. I hate to have to write this but I truly don’t want anyone else to experience this. This was a once in a lifetime trip for us to see the Christmas Tree lighting. I have tried to call the hotel over 20 times to discuss my situation and have yet to get an answer or a return call. Hilton… DO BETTER!
Stayed 1 night in Dec 2024

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
My only complaint is the elevators took forever and the entire stay ay least 1 was out of service.
Stayed 2 nights in Dec 2024

4/10 Poor

Shweta

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't know what to say. But not up to standards of Hilton
Stayed 1 night in Dec 2024

10/10 Excellent

Fred, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Roxana

Stayed 3 nights in Nov 2024

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
The hotel only had 1 working elevator for 36 floors. It would take anywhere from 30-45 minutes or longer just to get an elevator. We were on the 31st floor so there was no going up and down the stairs. The staff was very unwilling to help by using the service elevator.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Alana, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Andrew

Stayed 2 nights in Dec 2024

8/10 Good

Alana, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and appreciated being central to everything. Great place to stay to be close to the Macy's Parade!
Stayed 5 nights in Nov 2024

10/10 Excellent

April

Stayed 1 night in Nov 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Nov 2024

6/10 Okay

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
Stay somewhere else!!!
The hotel is difficult to access. The staff was not very pleasant. Our Thanksgiving dinner was ice cold and had to be heated, and then the pumpkin pie came still frozen. We asked for extra towels THREE times before they came. We asked to have our room cleaned and all we got was towels and two KCups for the coffee maker.
Stayed 4 nights in Nov 2024