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Hilton Garden Inn New York/Central Park South-Midtown West

3.5 star property
Hotel with a fitness centre, steps from Broadway

Photo gallery for Hilton Garden Inn New York/Central Park South-Midtown West

Front of property - evening/night
Breakfast, lunch and dinner served
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
  • Housekeeping
The current price is AU$296
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
237 West 54th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪7 min walk‬
  • Rockefeller Center
    ‪13 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Terrace

Deluxe Room, 2 Double Beds, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Terrace

Deluxe Room, 2 Queen Beds, Terrace

Deluxe Room, 2 Queen Beds, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Living area

Junior Suite, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Sofa bed
Designer toiletries
Private bathroom
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bay View (Hearing)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Bay View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • Bay view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Blackout curtains
Designer toiletries
Private bathroom
Hairdryer
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • City view
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
  • City view
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Hilton Garden Inn New York/Central Park South-Midtown West puts you in the heart of New York, within steps of popular attractions like Broadway and Broadway Theatre. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. To-go breakfast is available daily between 6 AM and 11 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 3.5-property class Manhattan hotel include Carnegie Hall and Central Park.

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Times Square - 7 min walk - 0.6 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • Manhattan Cruise Terminal - 18 min walk - 1.6 km
  • Grand Central Terminal - 3 min drive - 2.1 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 7 Av. Station (E 53rd St.) - 3 min walk
  • LaGuardia Airport (LGA) - 37 min drive

Restaurants

  • ‪Shake Shack - ‬2 min walk
  • ‪Chick-fil-A - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪99 Cent Fresh Pizza - ‬1 min walk
  • ‪Pret A Manger - ‬2 min walk

About this property

Hilton Garden Inn New York/Central Park South-Midtown West

Hotel with a fitness centre, steps from Broadway
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 800 square feet (74 square metres) and includes conference space. A fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn New York/Central Park South-Midtown West. Parking is available for a fee.
  • 401 guestrooms or units
  • 34 levels
  • 800 sq ft of conference space
  • 74 sq. m of conference space
  • Built in 2013
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
Hilton Garden Inn New York/Central Park South-Midtown West offers 401 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 75 per day)
  • Secured, covered valet parking on site (USD 95 per day)

Food and drink

  • Daily breakfast to-go available 6 AM to 11 AM for a fee: USD 22 to 22 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 800 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 67

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 22 to 22 per person
  • Covered self-parking fee: USD 75 per day
  • Valet parking fee: USD 95 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 67 (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn New York Central Park South-Midtown West
Hilton Garden Inn Park South-Midtown Hotel
Hilton Garden Inn Park South-Midtown Hotel New York Central West
Hilton Garden Inn New York/Central Park South-Midtown West Hotel
Hilton Garden Inn York/Central
Hilton Garden Inn New York/Central Park South Midtown West
Hilton Garden Inn YorkCentral
Hilton Garden Inn New York/Central Park South-Midtown West Hotel

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn New York/Central Park South-Midtown West?

Hilton Garden Inn New York/Central Park South-Midtown West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn New York/Central Park South-Midtown West?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn New York/Central Park South-Midtown West on 20 Apr 2025 start from AU$296.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn New York/Central Park South-Midtown West?

Yep, Hilton Garden Inn New York/Central Park South-Midtown West has a secured covered self car park for USD 75 per day.

Does Hilton Garden Inn New York/Central Park South-Midtown West serve breakfast?

Yep, to-go brekkie is available daily between 6 AM and 11 AM.

Is there a free airport shuttle available at Hilton Garden Inn New York/Central Park South-Midtown West?

No, Hilton Garden Inn New York/Central Park South-Midtown West does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn New York/Central Park South-Midtown West?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Garden Inn New York/Central Park South-Midtown West?

Check-in begins at 3 PM. Check-out time is noon.

Hilton Garden Inn New York/Central Park South-Midtown West Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 769 out of 1854 reviews
Rating 8 - Good. 480 out of 1854 reviews
Rating 6 - Okay. 308 out of 1854 reviews
Rating 4 - Poor. 147 out of 1854 reviews
Rating 2 - Terrible. 150 out of 1854 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Wendy

Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Great location and lovely stsff
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Very convenient to everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and comfortable room. No complaints! Can easily walk to Central Park, Times Square, broadway etc. and close to the subway. The lifts can be busy at times, but we were on the 3rd floor so mostly took the stairs anyway. Would definitely stay here again!
Stayed 3 nights in Jan 2025

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness, staff & service

Needs an update.

The hotel is dated. Elevators are slow, room very dark, heat difficult to adjust. The handle in the shower wouldn’t stay as adjusted. Staff is very welcoming
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff

It was in a great location, and the staff was wonderful. The only things that keep me from giving five stars across the board are that the heater was quite noisy and that, while we didn't request daily housekeeping service, it started happening anyway. Seemed kind of a waste.
Stayed 7 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and the hotel staff was very friendly! The elevator was slow during peak times but a sign is posted.
Stayed 4 nights in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and roomy and close to Central Park, time square and everything that we wanted to see near midtown. Would stay there again.
Stayed 3 nights in Jan 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, the hotel is fine, and the staff was very nice. However, one of three elevators is out of commission which led to frequent LONG lines in lobby to use the elevators
Stayed 7 nights in Jan 2025

6/10 Okay

sirel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great as well as the location. The problem was the elevators. Only 2 elevators for a 36 floor building was completely un acceptable. Prepare to wait 15 minutes for the elevator to arrive every time, rush hour or not.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Aimee

Stayed 2 nights in Jan 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Good hotel, excellent value for money, great location. One elevator was broken leading to long lines. Room was small but clean and comfortable.
Stayed 3 nights in Jan 2025

8/10 Good

Andrei

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Hotel is in a great location.
Stayed 4 nights in Oct 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the location and convenience of this hotel. Elevators were hard to get during peak hours so being able to take the stairs was helpful. Desk staff seemed a bit preoccupied when checking out. Room was nice and clean. Overall a good stay!
Stayed 2 nights in Jan 2025

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jan 2025

8/10 Good

Cassie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall it’s was a great experience, but the elevator took so long during the rush hour.
Stayed 3 nights in Jan 2025

8/10 Good

Gavin, Davenport

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
One of the 3 elevators was broken, one of them was having work done leaving only one working so had to wait in line for a long time to return to our room. Never saw housekeeping.
Stayed 3 nights in Jan 2025

8/10 Good

Kevin Michael

Travelled with family
Great location
Stayed 6 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Good location nothing special

Up to see shows. Location good. Place needs a refresh. Rooms were cold especially bathroom.
Stayed 2 nights in Jan 2025

6/10 Okay

Pat

Travelled with family
Liked: Cleanliness
Great location, close to 3 subway stations, shopping, central park, theatre, dining and museums. Comfortable beds. Great having the fridge and microwave in the room, but not much storage room for suitcases etc. The hotel as a whole was average and staff interaction was very minimal and quite 'cool'. One elevator not working & the wait time for the other 2 could be up to 15 minutes.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location!

Outstanding location!! Just off Broadway and behind the building for the Stephen Colbert Show. So many shops and easy to get food right by hotel. Felt safe. Beyond convenient to Central Park and Time Square. Room was small but it’s NYC - so it was good. Hooks and some narrow shelves on the wall would have been a nice addition to the room. Just need places to put our stuff. Bathroom is small. Need hooks on back of door. Loved having frig & microwave. Used both daily. Also liked the Keurig. Loved the pantry of snacks downstairs that came with our room. Elevator is used a lot - so it’s hard to get on - but we knew that. Management sent me a text for anything we might need. I texted twice and received a response and requested items super fast. Great pillows - just bought exact ones from Amazon! We used the hotel town car to return to JFK. Great ride. Cheaper than Uber. Great services. Maybe let customers know driver prefers cash. Luckily we scraped up enough. We would have prepared had we known. Overall, very pleased with our stay. Would stay again
Stayed 6 nights in Dec 2024

2/10 Terrible

Georgia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our stay was a disaster at the Hilton garden inn New York/Central Park South/Midtown West. The hotel itself is good, nice rooms and a great location to explore the city. However, what let this hotel down was the lack of care from the staff. We booked 2 rooms for our stay over NYE, myself and my partner in one room, and then my 3 sisters in another. On our first night stay, my 3 sisters were awoken at 2am by a man entering their room with his suitcases, the staff had given him keys to their room. When calling down to the staff to ask what had happened & why has a man entered their room, they were greeted by a women who was less than helpful, asking why they were in that room and that it wasn’t their room? They were in that room because they were allocated this room by this same woman & given 3 room keys earlier in the night. She was less than apologetic & dismissive, saying if we wanted compensation they could have a voucher for a coffee in the morning. This is not even enough compensation to offer 3 women, under the age of 25 in a different country, in a city they have never been to, let alone over NYE. Other issues being: - 2 out of 3 elevators working - hotel cleaning staff taking up entire elevators during peak times causing up to 20 minute waits and having to walk down 30 flights of stairs. - 8pm vacuuming in the hallways - random charges to our credit cards during and after our stay without an invoice, explanation or compensation. Would NOT recommend this hotel.
Stayed 5 nights in Dec 2024