See all properties
Save

Renaissance New York Times Square Hotel by Marriott

4.0 star property
Hotel with a 24-hour fitness centre, steps from Times Square

Photo gallery for Renaissance New York Times Square Hotel by Marriott

Exterior
Room, 1 King Bed, Terrace | Lounge
Meeting facility
Meeting facility
Room, 1 King Bed, Terrace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
The current price is AU$548
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
714 7th Ave, New York, NY, 10036
  • Times Square
    ‪1 min walk‬
  • Rockefeller Center
    ‪6 min walk‬
  • Grand Central Terminal
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪54 min drive‬

Room options

View all photos for Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Deep-soaking bath
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | Living area

Executive Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 61 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, City View (Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, City View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner (Broadway View)

Room, 1 King Bed, Corner (Broadway View)

Room, 1 King Bed, Corner (Broadway View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Deep-soaking bath
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Designer toiletries
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
Suite, 1 Bedroom (Balcony)

The Lexington Hotel, Autograph Collection

Manhattan
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 1,251 reviews
The price is AU$364
includes taxes & fees
13 Apr - 14 Apr
The Lexington Hotel, Autograph Collection

About the area

New York

Renaissance New York Times Square Hotel by Marriott puts you in the heart of New York, within just a 10-minute stroll of Times Square and Rockefeller Center. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Additionally, you'll find concierge services, a 24-hour front desk and limo/town car service. To-go breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Manhattan hotel include Radio City Music Hall and Central Park.

What's nearby

  • Times Square - 1 min walk - 0.1 km
  • Rockefeller Center - 6 min walk - 0.5 km
  • Grand Central Terminal - 16 min walk - 1.3 km
  • Madison Square Garden - 18 min walk - 1.5 km
  • Empire State Building - 18 min walk - 1.6 km

Getting around

  • 49th St. Station - 1 min walk
  • Grand Central - 42 St. Station - 13 min walk
  • John F. Kennedy International Airport (JFK) - 54 min drive

Restaurants

  • ‪Olive Garden - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Famous Original Ray's Pizza - ‬1 min walk
  • ‪Little Italy Pizza - ‬1 min walk
  • ‪Playwright Tavern - ‬2 min walk

About this property

Renaissance New York Times Square Hotel by Marriott

Hotel with a 24-hour fitness centre, steps from Times Square
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 5 meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1591 square feet (148 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Renaissance New York Times Square Hotel by Marriott. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 317 guestrooms or units
  • 26 levels
  • 1591 sq ft of conference space
  • 148 sq. m of conference space
  • Built in 1992
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Renaissance New York Times Square Hotel by Marriott offers 317 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

Similar properties

Interior entrance

Hard Rock Hotel New York

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 4,235 reviews
The price is AU$621
includes taxes & fees
13 Apr - 14 Apr
Hard Rock Hotel New York

Property amenities

Internet

  • Available in all rooms: WiFi (USD 16.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured parking on site (USD 65 per night)
  • Secured, covered valet parking on site (USD 99 per night)

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 10 to 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,591 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10 to 50 for adults and USD 10 to 50 for children
  • Fee for in-room wireless Internet: USD 16.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Secured self-parking fee: USD 65 per night
  • Valet parking fee: USD 99 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. On-site parties or group events are strictly prohibited. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Times Square Hotel
Renaissance Hotel New York Times Square
Renaissance New York Times Square
Renaissance New York Times Square Hotel
Renaissance New York Times Square Hotel
Renaissance New York Times Square Hotel by Marriott Hotel
Renaissance New York Times Square Hotel by Marriott New York

Frequently asked questions

What is the cancellation policy at Renaissance New York Times Square Hotel by Marriott?

Renaissance New York Times Square Hotel by Marriott offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance New York Times Square Hotel by Marriott?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Renaissance New York Times Square Hotel by Marriott on 6 Apr 2025 start from AU$548.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance New York Times Square Hotel by Marriott?

Yep, Renaissance New York Times Square Hotel by Marriott has a secured self car park for USD 65 per night.

What makes Renaissance New York Times Square Hotel by Marriott a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Renaissance New York Times Square Hotel by Marriott.

Does Renaissance New York Times Square Hotel by Marriott serve breakfast?

Yeah, visitors are hooked on the to-go breakfast here! Served daily between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Renaissance New York Times Square Hotel by Marriott?

No, Renaissance New York Times Square Hotel by Marriott does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance New York Times Square Hotel by Marriott?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Renaissance New York Times Square Hotel by Marriott?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Renaissance New York Times Square Hotel by Marriott?

Dogs are welcome at Renaissance New York Times Square Hotel by Marriott, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Renaissance New York Times Square Hotel by Marriott Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 856 out of 1352 reviews
Rating 8 - Good. 280 out of 1352 reviews
Rating 6 - Okay. 116 out of 1352 reviews
Rating 4 - Poor. 58 out of 1352 reviews
Rating 2 - Terrible. 42 out of 1352 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property at Times Square. Near local trains and number 1 big bus tour. We used the buss to get to attractions all over the city. We stayed on the 26th floor and no outside noise. Two lifts to get to the accommodation floors but this was no problem. Recommend accommodation.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve
We had a wonderful stay and right in the center of Time Square for New Years Eve. The security was excellent.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sharmy

Stayed 1 night in Dec 2024

4/10 Poor

Damiun

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheets where dirty and had holes. I had to request to the front desk to get it changed smh! Staff was nice but it was three in a room they could of had more towels ready. Then New years eve was all bad they was allowing ppl who didn't stay at this hotel stand in the area where the ppl who pay to stay at the hotel! VERY UNORGANIZED FOR THAT EVENT. I do appreciate the $35 dallor "per room", the ferry tickets! The safe was nice! Just house keeping me to do better with sheets and towels! Throw them holy sheets and dirty a** stain towels in the trash! All that money yall making! Thank goodness i bring my own towel and a blanket to lay on!
Stayed 4 nights in Dec 2024

10/10 Excellent

Maya

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Walt

Stayed 3 nights in Dec 2024

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great thank you!
Stayed 4 nights in Nov 2024

2/10 Terrible

Angela

Travelled with family
Disliked: Staff & service, room comfort
Disappointing hotel
Disappointed overall. The assistance cart guys coming and going were very nice and respectful. The front desk workers were nice and respectful as well. All of the staff except for one staff member during the ball drop were nasty due to the staff allowing the crowd to get out of control. We were asked by one certain staff member who asked me was I part of the party upstairs, when yes I am part of a party upstairs as long as I paid as much as I did to stay for 3 days. We should have been respected much more. Our initial visit right in Timesquare was for my daughters birthday to see the ball drop and we all were disappointed. Anyways we will not ever return again to the Renaissance hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew M Maloney

Stayed 2 nights in Dec 2024

8/10 Good

Richard, Mcdonald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Right in the heart of times square but also have to deal with times square noise
Stayed 4 nights in Dec 2024

10/10 Excellent

Yuanyou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Sarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot if you want to be in heart of Times Square and walk to shows
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Nov 2024

4/10 Poor

Kamaljit

Disliked: Cleanliness, property conditions & facilities
Not a clean place… the chair in the room was so filthy that I had to change the room.
Stayed 2 nights in Dec 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail and free champagne
Stayed 3 nights in Nov 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

GUADALUPE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes the location
Stayed 5 nights in Dec 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Main thing was save/ clean and modern. Excellent!
Stayed 5 nights in Dec 2024

10/10 Excellent

He

Stayed 4 nights in Dec 2024

10/10 Excellent

Tiwanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our stay. The location was great, close to shopping, dining and our Broadway play. I can’t wait to come back.
Stayed 3 nights in Dec 2024

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There needs to be a bit of updating to the plumbing, but otherwise the trip and stay was amazing, as always. The staff is friendly and very helpful, the location is unbeatable and everything is so nice and clean. If you don’t like the sounds of time square you won’t enjoy the location, but it’s part of the experience so we love it and have chosen this hotel for our last three stays in New York.
Stayed 4 nights in Dec 2024

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Aristeo Joey

Stayed 4 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just okay right above poor
The customer service was lacking, and the hotel itself felt extremely outdated. The holiday decorations were underwhelming, and the restaurant hours were confusing. My room was barely cleaned; the shower was dirty and had hair in it, and the toilet was barely functional. To make matters worse, they charge for Wi-Fi. Overall, this place might work for a last-minute stay, but I would never stay here again.
Stayed 2 nights in Dec 2024