2/10 Terrible
Kaleigh
25 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Positive aspects of our stay were negated by (a) bed bugs and, even more concerning, (b) the hotels lack of response to our concerns regarding them. My husband and I woke up on the first night being bitten by bed bugs in our corner suite. We could feel them but turned on the lights and didn’t see them and tried to convince ourselves it was just paranoia. We woke up on the second morning with a classic pattern of obvious bug bites indicating our suspicions were correct. We tried to stay calm and inform the staff quietly, preferring to give the property a chance to make amends in the case it was an early infestation and not the product of lack of a proper bed bug protocol at the hotel. They started by first telling us they did an investigation and there were none, then after seeing photos of the bites they agreed to at least treat the room. But as for us? In the way of compensation for our trouble and completely ruining our stay, as well as being forced to heat treat and throw away many of our belongings in an attempt to not bring the bed bugs home with us, we were offered an “upgrade” the next time we want to book with them. This room was a (paid) upgrade and there were bed bugs. There will not be a next time!
Kaleigh
Stayed 2 nights in Oct 2024