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The Beekman, A Thompson Hotel, by Hyatt

5.0 star property
Luxury hotel with 3 restaurants and 24-hour fitness centre

Photo gallery for The Beekman, A Thompson Hotel, by Hyatt

Penthouse (West) | Terrace/patio
Lobby
Premium bedding, minibar, in-room safe, desk
Serves breakfast, lunch and dinner
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet-friendly
  • Breakfast available
  • Gym
The current price is AU$816
includes taxes & fees
13 Apr - 14 Apr

Explore the area

Map
123 Nassau Street, New York, NY, 10038
  • South Street Seaport
    ‪6 min walk‬
  • One World Trade Center
    ‪8 min walk‬
  • Brooklyn Bridge
    ‪2 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for Penthouse (East)

Premium bedding, minibar, in-room safe, desk

Penthouse (East)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse (West)

Penthouse (West)

Penthouse (West)

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Accessible (Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, bathrobes, slippers

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Thompson)

Suite, 1 King Bed (Thompson)

Suite, 1 King Bed (Thompson)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, bathrobes, slippers

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Designer toiletries, hair dryer, bathrobes, slippers

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, Accessible (Shower)

Premium bedding, minibar, in-room safe, desk

Studio Suite, Accessible (Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Premium bedding, minibar, in-room safe, desk

Studio Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Terrace (Premium)

Terrace/patio

Room, 1 Queen Bed, Terrace (Premium)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, Corner

Deluxe Suite, Corner

Deluxe Suite, Corner

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
  • 84 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A luxury stay in New York awaits you at The Beekman, A Thompson Hotel, by Hyatt, a recipient of the prestigious Conde Nast Gold List award in 2023. Within just a 10-minute stroll, you'll find South Street Seaport and One World Trade Center. Highlights at this eco-friendly hotel include 3 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Temple Court, serves American cuisine and is open for dinner. The Bar Room is the hotel's own lobby lounge, serving drinks along with breakfast and brunch. Business travelers can take advantage of 4 meeting rooms and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 30-minute walk of this 5-property class Manhattan hotel include Brookfield Place and Brooklyn Bridge.

What's nearby

  • South Street Seaport - 6 min walk - 0.6 km
  • One World Trade Center - 8 min walk - 0.7 km
  • Wall Street - 8 min walk - 0.7 km
  • Brooklyn Bridge - 2 min drive - 1.3 km
  • Statue of Liberty - 16 min drive - 10.4 km

Getting around

  • Fulton St. Station (Nassau St.) - 3 min walk
  • New York Christopher St. Station - 5 min drive
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Joe's Pizza - ‬2 min walk
  • ‪Zucker’s Bagels & Smoked Fish - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Starbucks - ‬1 min walk

About this property

The Beekman, A Thompson Hotel, by Hyatt

Luxury hotel with 3 restaurants and 24-hour fitness centre
There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. 4 meeting rooms and limo/town car service are available.

WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury The Beekman, A Thompson Hotel, by Hyatt. Parking is available for a fee.

This 5-star New York hotel is smoke free.

  • 287 guestrooms or units
  • 10 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1883
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Beekman, A Thompson Hotel, by Hyatt offers 287 accommodations with minibars and a safe. Beds feature premium bedding. 47-inch LCD televisions come with premium digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The Beekman, A Thompson Hotel, by Hyatt is listed in the 2023 Condé Nast Traveller Gold List of the world's best places to stay.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 80 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 28 to 38 per person
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Le Gratin
  • Temple Court
  • The Bar Room

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (152 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 35 lb per pet
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 28 to 38 per person
  • Valet parking fee: USD 80 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beekman Thompson Hotel New York
Beekman Thompson Hotel
Beekman Thompson New York
Beekman Thompson
The Beekman A Thompson Hotel

Frequently asked questions

What is the cancellation policy at The Beekman, A Thompson Hotel, by Hyatt?

The Beekman, A Thompson Hotel, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Beekman, A Thompson Hotel, by Hyatt?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at The Beekman, A Thompson Hotel, by Hyatt on 13 Apr 2025 start from AU$816.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Beekman, A Thompson Hotel, by Hyatt?

Yep, The Beekman, A Thompson Hotel, by Hyatt has valet parking for USD 80 per day.

Are there any beaches close to The Beekman, A Thompson Hotel, by Hyatt?

The closest beach to The Beekman, A Thompson Hotel, by Hyatt is Coney Island Beach (15.6 km).

What makes The Beekman, A Thompson Hotel, by Hyatt a romantic place to stay?

Couples dining and a champagne service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Beekman, A Thompson Hotel, by Hyatt.

Is The Beekman, A Thompson Hotel, by Hyatt family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Beekman, A Thompson Hotel, by Hyatt is a hit with families.

Does The Beekman, A Thompson Hotel, by Hyatt serve breakfast?

Sure does, cooked-to-order brekkie is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at The Beekman, A Thompson Hotel, by Hyatt?

No, The Beekman, A Thompson Hotel, by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at The Beekman, A Thompson Hotel, by Hyatt?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Beekman, A Thompson Hotel, by Hyatt?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Beekman, A Thompson Hotel, by Hyatt?

Dogs are welcome at The Beekman, A Thompson Hotel, by Hyatt, with food and water bowls on offer. Just so you know, there's a weight limit of up to 16 kg per pet.

The Beekman, A Thompson Hotel, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 806 out of 1079 reviews
Rating 8 - Good. 174 out of 1079 reviews
Rating 6 - Okay. 63 out of 1079 reviews
Rating 4 - Poor. 18 out of 1079 reviews
Rating 2 - Terrible. 18 out of 1079 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Mirta

Stayed 2 nights in Dec 2024

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Great hotel for sleeping no traffic/street noise! Limited menu at bar room as well as short period for breakfast. Otherwise, hotel was full of charm and character.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The Beekman was excellent in every way! Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Taina

Stayed 6 nights in Nov 2024

10/10 Excellent

kendall

Stayed 2 nights in Dec 2024

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Felt like 3stars hotel
It felt like 3 stars hotel. No doorman, the pickup from the airport that we ordered from the hotel made us walk in the cold with the luggage to the parking lot with him. I mean what the point to get a private drive if you need to start walking miles in such freezing weather to the car?! We asked for late checked out the said no. I ordered sparkling water at the bar she gave me this huge bottle without a glass or anything like I'm in the supermarket. Very noisy rooms. Idk we stayed for less than 24h so it was ok not more than that.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Stayed 3 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ellen

Liked: Staff & service, amenities, property conditions & facilities
Can not wait to return. I lost my wallet and EVERYONE was so helpful. Beautiful property in a cool neighborhood!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel - we loved it!
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

Jalil

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the hotel it was really nice, and the bed was very comfortable. The shower was amazing. Getting to the hotel from the metro was really easy from Penn Station.
Stayed 2 nights in Nov 2024

8/10 Good

Kåre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

2/10 Terrible

Christian

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

cindy, quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is uniquely beautiful. I loved it and would go back again and again.
Stayed 1 night in Nov 2024

10/10 Excellent

Edward, Lewiston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Very clean room and good sized shower for NYC hotel. Staff is wonderful.
Stayed 1 night in Nov 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality property with an exceptional staff.
Stayed 3 nights in Nov 2024

4/10 Poor

Laurie, Christchurch Central City

Disliked: Cleanliness, property conditions & facilities
We were so excited to return to the Beekman having had such a great experience in 2019. The property has gone down hill since and was both run down and dirty. kudos to the staff for upgrading our room, but the floor was filthy and we only got housekeeping services (clean towels, etc,) for 4 of the 6 days there.
Stayed 7 nights in Oct 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept property. Great restaurants options.

2/10 Terrible

Kaleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Positive aspects of our stay were negated by (a) bed bugs and, even more concerning, (b) the hotels lack of response to our concerns regarding them. My husband and I woke up on the first night being bitten by bed bugs in our corner suite. We could feel them but turned on the lights and didn’t see them and tried to convince ourselves it was just paranoia. We woke up on the second morning with a classic pattern of obvious bug bites indicating our suspicions were correct. We tried to stay calm and inform the staff quietly, preferring to give the property a chance to make amends in the case it was an early infestation and not the product of lack of a proper bed bug protocol at the hotel. They started by first telling us they did an investigation and there were none, then after seeing photos of the bites they agreed to at least treat the room. But as for us? In the way of compensation for our trouble and completely ruining our stay, as well as being forced to heat treat and throw away many of our belongings in an attempt to not bring the bed bugs home with us, we were offered an “upgrade” the next time we want to book with them. This room was a (paid) upgrade and there were bed bugs. There will not be a next time!
Stayed 2 nights in Oct 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking to Bryant park and Times Square Great for tourists.
Stayed 1 night in Sep 2024

6/10 Okay

cecile

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2024