Ratings based on 44 Verified Reviews
Real reviews from guests who’ve stayed
4.7 Room cleanliness
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
70th birthday
Posted 16 Nov. 2024 on HomeAwayWe all stayed to celebrate my mother in laws 70th birthday, we had an amazing time and there was so much for the kids to do. The house was lovely and enough room for everyone. Thank you for an amazing holiday.
by A verified traveller
The Brilliant Bluehouse
Posted 3 Oct. 2024 on HomeAwayThe Bluehouse is a great place to stay with a large group, there is plenty of space for people to relax and all the bedrooms are lovely. The hot tub and outside shower are perfect for warming up after being in the sea and the indoor cinema and games room are ideal for days when the weather isn't great. I'd 100% stay here again.
Comment from Hotel Management
13 Oct. 2024 by VrboOwner, Hotel Management
Thanks Joanna for your lovely review , we hope to host you again in the future !
by A verified traveller
Blue House Experience
Posted 3 Aug. 2024 on HomeAwayDifficult communicating with host, miss leading information on key details
We had a problem which was sorted out the same day by the management team which was excellent.
I am very sorry about not leaving recycle materials in the poly bags. I did not read the leaving page of the brochure until the Friday.
by A verified traveller
Disappointing
Posted 1 Jul. 2024 on HomeAwayOn first arrival we were all very excited and the house appeared to meet all our needs. We had a problem with very little hot water so half of the party of 10 were having cold showers. I contacted Pure who sent an engineer the next day ( he turned the thermostat up to max - and this solved the issue) the following day we had raw sewage coming up in the driveway- most showers in main house did not drain away and water came back into the bathrooms.
Lots of small annoying things fro fridge door not closing properly, oven door hinge broken which made using it not safe.The BBQ is incredibly dangerous as the handle is not there, incredibly rusty and gas bottle is leaking gas. Plus smaller annoying issues like broken bottle opener, broken cafeteria, no working lights in utility room, and to be honest very poor standards of cleaning-considering there is a 6 hour change over time. I have complained to Pure about our experience.
If this review does get read I would like to add that while we were there we had a power cut whilst I know this is beyond Pure’s control, but some alternative lighting ie. Torches would have been very useful especially as we had two in the party with mobility issues. Unfortunately I shall not be staying here again. I do wonder if the fact it is FOR SALE has played a part in it being run down.
Comment from Hotel Management
17 Jul. 2024 by VrboOwner, Hotel Management
Although I totally appreciate there were issues during your stay. I am not sure that your review fully accounts for the steps we took to rectify all issues during your stay.
Hot water- The Handiman came to rectify this issue. He deemed the whole system to be in working order, and the he did turn up the thermostat, but also recommended that not all ten adults can shower at the same time.
Utility light- the Handiman service concluded that there were no issues with the light.
Sewage- The property has old clay pipes (along with most of Cornwall) so they can become blocked when guests, past and present, flush inappropriate items down the toilet.
We are in Cornwall, and close to many beautiful beaches. Sand in the drains of the shower is a continuous battle especially in such a large property with many bathrooms.
If guests shower with a copious amount of sand on them the drans will become blocked. This combined with the clay pipes means the system does back up. I mitigate this by getting the drains flushed twice in the summer season. I have also installed a hot water shower to enable guests to shower outside.
I am sorry these steps didn’t prevent the issue while you were staying at the Bluehouse. I do appreciate this would affect your holiday.
I believe you received Prosecco and chocolates as a of a small token to make up for this.
I have asked for all of the shower drains to be double checked.
Oven door- There are two ovens in the property. In one of the ovens the glass had slipped. The Handiman’s report stated that this had been glued and fixed as an interim fix during your stay.
I have since ordered a new oven as a replacement oven has now been fitted.
Fridge- With a large house and a number of people opening and shutting the door the hinges can fail. The fridge was brand new in February 2024.
The Handiman came and looked into this issue within an hour of reporting. His report stated that the door had been slammed shut and so the top clip is broken. A new one has been ordered and fitted.
Cafetière/ bottle opener, BBQ, Cleaning complaints were not reported to Pure during your stay.
It is unfortunate that you decided not to report the BBQ to Pure as being dangerous and leaking gas. It would have been instantly disposed of.
The bbq has now been disposed of and a new one has been ordered.
Torches- this is a great idea, especially in a power cut, I am going to ordered 5 for the property.
Overall, we try very hard to ensure guests have a great holiday and do our utmost to mitigate any problems if they do arise.
by A verified traveller
Brilliant stay
Posted 15 Jun. 2024 on HomeAwayWe are a group of 12 ladies of a certain age. We thoroughly enjoyed our long weekend at the Bluehouse, very well equipped, lots of space and places to relax inside and out. The location was perfect as only a short walk down the hill to Watergate Bay. Some of us had a surfing lesson with Westcountry Surf School, which we would recommend. Also close to the SW coastal path. We will return. Storm Running Ladies
by A verified traveller
Get together
Posted 2 Jun. 2024 on HomeAwayGreat
by A verified traveller
A lovely home
Posted 15 Apr. 2024 on HomeAwayThe house was amazing. The grandchildren (4,5,7,7yrs) all loved the cinema room and the toys available. Even though the weather was not good the hot tub was used every day. Lots of beautiful beaches near by. We all found lots to do, Camel Creek was a favourite, but there were gardens, National Trust, Seal Sanctuary, Eden Project and many more places to visit. The hosts were always at hand & helpful when needed. The kitchen was well equipped. The beds very comfortable. There was 6 adults & 4 children in our group, there was so much room in the house we never felt on top of each other. Thank you for sharing your home.
by A verified traveller
Lovely Week Away
Posted 30 Oct. 2023 on HomeAwayWe have been coming to the area for many years now and this has to be the best property we have stayed in so far. Very spacious with all the ammenities you could want and a great location to hit some body boarding and get some good food. Would highly recommend.
by A verified traveller
The perfect House for 11 of us
Posted 8 Sep. 2023 on HomeAwayA really family friendly house for a large beach, happy family, would have liked to use the BBQ but it was not clean ( that’s are only gripe) other wise the perfect house, definitely would stay again!!! 👌
by A verified traveller
Wonderful Holiday Home
Posted 27 Aug. 2023 on HomeAwayThe Blue House will not make you blue! It has plenty of room for a large get together. Our family of 12 could spread out doing multiple activities. The table tennis was a big hit with the boys. There was a great selection of games and toys, indoor and outdoor. The kitchen was fantastic and super well equipped. We had every meal there, except our last night. Thank you for the 2 dishwashers! Niggly comment…A/V cables need work. We would love to come back.