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InterContinental Resort Jiuzhai Paradise by IHG

5.0 star property
Luxury hotel with 3 restaurants and 24-hour fitness centre

Photo gallery for InterContinental Resort Jiuzhai Paradise by IHG

Hot springs
Point of interest
Restaurant
Exterior
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Spa
  • Breakfast available
  • Room service
  • Gym
The current price is AU$211
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Ganhaizi, Zhangzha Town, Jiuzhaigou, Ngawa Autonomous Prefecture, Sichuan, 623402
  • Ganhaizi National Forest Park
    ‪5 min drive‬
  • Jiuzhai Valley National Park
    ‪19 min drive‬
  • Jiuzhaigou Natural Reserve
    ‪22 min drive‬
  • Jiuzhaigou (JZH-Huanglong)
    ‪78 min drive‬

Room options

View all photos for Premium Room, Multiple Beds, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Multiple Beds, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Room, Multiple Beds, Balcony (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Room, Multiple Beds, Balcony (Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premium Room, 1 King Bed, Balcony, Mountain View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Balcony

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 74 sq m
  • Hill view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 41 sq m
  • Hill view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 2 Bedrooms, Balcony (Dining, Balcony)

Premium bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms, Balcony (Dining, Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 116 sq m
  • Hill view
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony (Dining, Balcony)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Balcony (Dining, Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 74 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Balcony (Balcony)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access, Mountain View (Dining)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Business Lounge Access, Mountain View (Dining)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 98 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for 2 Double Premium Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Double Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 38 sq m
  • Hill view
  • Sleeps 5
  • 2 Queen Beds

View all photos for 1 King Classic Outdoor Living Area

Premium bedding, down duvets, minibar, in-room safe

1 King Classic Outdoor Living Area

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Balcony

Mountain view

1 King Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 38 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Double Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 33 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Room, 1 King Bed, Balcony (Balcony, Kids Theme)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 53 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony (Balcony)

Mountain view

Room, 2 Double Beds, Balcony (Balcony)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 41 sq m
  • Hill view
  • Sleeps 5
  • 2 Double Beds

View all photos for 2 Twin Classic Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Twin Classic Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 33 sq m
  • Hill view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 2 Twin Premium Balcony

Premium bedding, down duvets, minibar, in-room safe

2 Twin Premium Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
  • 38 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Blackout curtains
  • Hill view
  • Sleeps 3
  • 1 Single Bed

About the area

Jiuzhaigou County

A luxury stay in Jiuzhaigou County awaits you at InterContinental Resort Jiuzhai Paradise by IHG. You'll be 4.8 km (3 mi) from Ganhaizi National Forest Park and 5.8 km (3.6 mi) from Jiafan Ancient City. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym along with access to hot springs and a playground. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Jiuzhaigou County hotel include Jiuzhai Valley National Park and Jiuzhaigou Natural Reserve.

What's nearby

  • Ganhaizi National Forest Park - 5 min drive - 5.3 km
  • Jiafan Ancient City - 6 min drive - 5.9 km
  • Jiuzhai Valley National Park - 19 min drive - 20.9 km
  • Jiuzhaigou Natural Reserve - 22 min drive - 22.0 km
  • Shuzheng Village - 47 min drive - 30.2 km

Getting around

  • Jiuzhaigou (JZH-Huanglong) - 78 min drive

Restaurants

  • ‪林中漫步咖啡厅 - ‬4 min walk
  • ‪拉姆佳 - ‬9 min drive
  • ‪坎朱玛小酒馆 - ‬13 min drive
  • ‪藏卡林 - ‬12 min drive
  • ‪安多藏家宴 - ‬12 min drive

About this property

InterContinental Resort Jiuzhai Paradise by IHG

Luxury hotel with 3 restaurants and 24-hour fitness centre
InterContinental Resort Jiuzhai Paradise by IHG offers its guests hot springs and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre, meeting rooms, and limo/town car service are available. Spa services, a terrace, and multilingual staff are also featured at the luxury InterContinental Resort Jiuzhai Paradise by IHG. Self parking is free.

Smoking is allowed in designated areas at this 5-star Jiuzhaigou County hotel.

  • 979 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Conference rooms
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
InterContinental Resort Jiuzhai Paradise by IHG offers 979 accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels, first-run films and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 12 hot springs open between 6:00 PM and 11:00 PM.

Languages

Chinese (Mandarin), English

Similar properties

Ecotours

Hilton Jiuzhaigou Resort

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, 16 reviews
The price is AU$240
includes taxes & fees
1 Apr - 2 Apr
Hilton Jiuzhaigou Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 148 for adults and CNY 74 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • 12 hot springs
  • 24-hour gym
  • Playground

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's toys
  • DVD player
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • 12 hot springs
  • Hot springs open from 6:00 PM - 11:00 PM
  • Hot springs water temperature - 25 ºC
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Phone accessibility kit
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • First-run films
  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Resort Jiuzhai Paradise by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 148 for adults and from CNY 74 for children
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Hot springs access available from 6:00 PM to 11:00 PM.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

InterContinental Jiuzhai
InterContinental Jiuzhai Paradise Ngawa Autonomous Prefecture
InterContinental Paradise
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Paradise
Jiuzhai InterContinental
Jiuzhai Paradise
Jiuzhai Paradise InterContinental Resort
Jiuzhai Paradise Resort
Resort Jiuzhai Paradise
Intercontinental Hotel Jiuzhaigou
Intercontinental Resort Jiuzhai Paradise Hotel Jiuzhaigou County
InterContinental Jiuzhai Para
InterContinental Resort Jiuzhai Paradise
InterContinental Resort Jiuzhai Paradise by IHG Hotel
InterContinental Resort Jiuzhai Paradise an IHG Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Resort Jiuzhai Paradise by IHG?

InterContinental Resort Jiuzhai Paradise by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Resort Jiuzhai Paradise by IHG?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at InterContinental Resort Jiuzhai Paradise by IHG on 30 Apr 2025 start from AU$211.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Resort Jiuzhai Paradise by IHG?

Yep, InterContinental Resort Jiuzhai Paradise by IHG has a free self car park.

Is there a spa on site at InterContinental Resort Jiuzhai Paradise by IHG?

There's no onsite spa, but this property does offer spa services.

What makes InterContinental Resort Jiuzhai Paradise by IHG a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at InterContinental Resort Jiuzhai Paradise by IHG.

Is InterContinental Resort Jiuzhai Paradise by IHG family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as baby baths and children's slippers in the guestrooms, it's no surprise that InterContinental Resort Jiuzhai Paradise by IHG is a hit with families.

Does InterContinental Resort Jiuzhai Paradise by IHG serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at InterContinental Resort Jiuzhai Paradise by IHG?

No, InterContinental Resort Jiuzhai Paradise by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Resort Jiuzhai Paradise by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Resort Jiuzhai Paradise by IHG?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at InterContinental Resort Jiuzhai Paradise by IHG?

No, pets and service animals are not allowed.

InterContinental Resort Jiuzhai Paradise by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 90 reviews
Rating 8 - Good. 24 out of 90 reviews
Rating 6 - Okay. 24 out of 90 reviews
Rating 4 - Poor. 4 out of 90 reviews
Rating 2 - Terrible. 6 out of 90 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelvin

Stayed 1 night in Dec 2024

10/10 Excellent

Celine

Stayed 2 nights in Mar 2024

4/10 Poor

Zhaoyang

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice structure by baddly maintained
In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.
Stayed 4 nights in Jul 2017

10/10 Excellent

George, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique decor and surroundings
It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.

10/10 Excellent

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to visit Jiuzhaigou
The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place where you can find serenity
It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.

2/10 Terrible

Ethel

Liked: Property conditions & facilities
Disliked: Staff & service
A hotel that spoilt my holiday
This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.

10/10 Excellent

michelle, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beatiful hotel spacious room
Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.

6/10 Okay

ph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jiuzhaigou Hotel
Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maya, China

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Interesting stay
This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Overall, the property is beautiful. However, they need to improve on both housekeeping and room service. Our food came luke warm/cold.

6/10 Okay

James, Burke

Not convenient to JiuZhaiGou Park (nor the airport
I came to JiuZhaiGou to go to the National Park -- which is great, BTW, and is probably why most people come to this area of China. The problem is that the Park is at some distance from the airport, so the obvious choice is either to stay near the park or near the airport. As I often do, I went to Hotels.com to book a room. Only two were listed, and I chose this one, because the blurbs made me think it was near the airport ("airport shuttle", etc.); it's not. In fact, I do not know why a hotel would be located where this one is, convenient to neither the park nor the airport -- except that this hotel is a "resort", meaning, presumably, that there's stuff to do on the premises. There's not, except for a swimming pool, and three or four very mediocre restaurants. Hotels.com should sign up a couple more hotels either near the park or on the way from the airport. (Also, because GoogleMaps, along with all other Google things, is blocked in China, I could not find accurate and useful information about the locations.)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The best available but lacking
Hotel is pleasant but even in June is was very cold in the restaurants. Food was mediocre especially given the price but there is little choice available nearby. Quality of food at breakfast was poor even Chinese selections. Dinner buffet not much better Nice job with garden interiors;very large hotel. Excellent massage. Great views of snow capped mountains.

10/10 Excellent

Brian, Washington, DC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice secluded location
The hotel is set back from the road quite a bit, you would not know that it's there. It would have been nice to have clearly marked trails for visitors to walk around the vicinity of the hotel, for example down to the shallow lake by the road, but there appears to be none, and the assumption is that people are transported around by vehicles.

6/10 Okay

Chenyu, Beijing, China

Not up to the IC standard
Bad things: First, breakfast is bad. There is no table setting. We have to ambush a server in order to get clean utensils. Food is nowhere near the western standard for a 4-star hotel breakfast. I can see that the hotel tries to cater to the Chinese taste, but the food does not meet the Chinese standard either. Second, there is no good dining choices in the hotel. Since the hotel is located remotely, dining at the hotel seems to be the only choice. However, none of the restaurant is good. The soup at the Sichuan restaurant is not freshly made. The dinner buffet is overpriced. We had wine at the hotpot place, but the waitress only poured us a layer of wine in the glass. Have to be that stingy? We had to leave in the early morning on our last day, so we requested breakfast to-go. Guess what is in the box? A cold cheese sandwich, a mini muffin, cold bread, a milk, and an old orange. Third, the lack of training. When we checked in, none of the staff at the reception greeted us. They were minding their own businesses behind the counter. At other locations, staff are using Wechat on their phones at work. The staff at the buffet place double-charged our bill. People cut the queue in the reception and no one stepped in. This goes on and on. Fourth, poor facilities. Good luck on getting wifi connection at 8PM. No TV signal in the early morning and late evening. Wrong english translation in the elevator. When did people from IC pay their last visit to this hotel?

10/10 Excellent

Isabelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Enjoy the stay! However I am surprised that broken bowls & plates are served in their restaurants! The food served over breakfast and room services are cold... Do improve in the dining.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Mixed emotions.
The hotel is very nice, it has great views and good size rooms. However, the rooms were dirty. My kids room had a very dirty carpet, very obvious that it had not been vacuumed. In our room, the bathroom was disgusting. The wall near the toilet was stained, the trim around the bathroom's mirror had old stains of toothpaste. Very dirty bathroom. The breakfast buffet had a small selection of western food, but if you like Chinese food for breakfast, there is plenty of that.

8/10 Good

Monica, Miami

Liked: Cleanliness, staff & service, room comfort
VERY COLD INSIDE!!!
The hotel was extremely cold (except for the rooms). You do not expect to get to your hotel tired and with very nice installations but cannot walk around and really enjoy because it is as cold as if you were outside!. The hot prsing should not be charge. The stores were over expensive. The hotel is very nice and rooms are beautiful and comfortable. Love the shows, although again could not stay and watch them all because I was cold. At the end I expect to get my 4 layers and jackets when I walk in my hotel and relax. The rest was very good including the food. (LOVE HOT POT!)

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Chris, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property
Located in the woods of Jiuzhaigou, you breathe the stunning air of the thousand-year forest right from the balcony of your room. The air and surroundings are absolutely amazing. The hotel is a 30 min drive from the entrance of Jiuzhaigou national Park, which is absolutely gorgeous! Be sure to visit the free shows in the enormous hall of the hotel, which contains a garden and some swans and ducks.

8/10 Good

Cecilia, NC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Best in the county, but not a real 5 star
Big hotel surrounded by beautiful scene. Far away from the Perserve, no shuttle, The only way to get the Perserve or other place is hiring a private chauffeur.

8/10 Good

James, College Station, Tx

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel but poorly managed
A beautiful facility but there were 2 things that made no sense to us. Even after providing our credit card as a security deposit (the room was already paid for through Expedia), the restaurants would not let us charge meals to our room number. This was most annoying. The hotel has a beautiful pool, hot tub area and saunas but the pricing makes no sense--128 yuan per person per day. just to go swimming or sit in the hot tub. As a consequence when we used it, there was only one other user. The fee should either be half that or the room rate should be a bit higher and include it as most other fine hotels. The above 2 things tell me that this hotel is mis-managed.