4/10 Poor
Verified traveller
17 Sept 2024
Disliked: Room comfort
Great Building Lobby but terrible room & service.
I only make effort for reviews when I feel it would be helpful to other travellers. The building, lobby & poolside restaurant was amazing but unfortunately we didn't know we booked the room through Zoom Apartment which is names Sea Luxury Hotel. They don't have regular hotel housekeeping instead just exchange very worn out towels and wipe floors with water. No bedding sheets and pillow change unless 6 days later. We slept on dusty itchy sheets. The balcony sliding door doesn't even close and had a gap which had hot air inside our room yet the air conditioning was old and broken so it barely gave us cool clean air. My husband couldn't sleep all night due to the beach club across the street in front of our balcony playing from 7pm til 2am with heavy disco lights through our curtains. We prepaid 5 night and left on the 3rd day. I had to find a better hotel to stay. The girl staff who checked us in was very sweet but speaks so fast. She tried to be helpful but everyone else didn't even make effort to respond to our housekeeping request. Our towels were wet so it took them til 5pm to change it. We were surprised such room quality & service was even allowed in this very high end building. We didn't ask for refund but gave them healthy feedback. We learned our lesson in booking in Vietnam. Please check everything in your room before you unpack in case it's a bad room.
Verified traveller
Stayed 5 nights in Sep 2024
