Ratings based on 1,731 Verified Reviews
Real reviews from guests who’ve stayed
3.6 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.2 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 3 Oct. 2024 on Expedia
Comment from Hotel Management
4 Oct. 2024 by Guest Service Manager, Hotel Management
Dear Julie, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
by A verified traveller
Worst ever hotel
Posted 3 Oct. 2024 on HotelsTheze 2 rooms was the dirtiest, smelliest room ever, which overlooks the car park and the pool, tge carpets was dirty
Comment from Hotel Management
4 Oct. 2024 by Guest Service Manager, Hotel Management
Dear Clement, We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret the inconvenience you experienced. Thank you for choosing us, and we hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
by A verified traveller
Posted 1 Oct. 2024 on Expedia
This hotel is right down by the American falls. We had two great rooms booked. They were very clean and comfortable . Parking was extra but a breeze to utilize in busy Niagara Falls. The staff were pleasant and helpful . We added the breakfast to our stay and it was worth the extra money ..very good buffet.
Although the hotel is older compared to others I would highly recommend you stay there !
Comment from Hotel Management
3 Oct. 2024 by GENERAL MANAGER, Hotel Management
Dear Michele, Facing the awe-inspiring Falls, our hotel stands as one of the most celebrated hotels in Niagara Falls, Ontario, Canada. It is such a pleasure to hear how much you enjoyed everything about your visit to Crowne Plaza Niagara Falls - Fallsview and found us of great value. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
by A verified traveller
Posted 1 Oct. 2024 on Expedia
It was close to the Falls! Bathroom, though clean did have black mould and it didn’t have convenience of a counter or shelves
Comment from Hotel Management
3 Oct. 2024 by GENERAL MANAGER, Hotel Management
Dear Julia, Being a part of Falls Avenue Resort, we love providing our guests convenient access to premier Niagara Falls attractions through our indoor walkway connection. It is great to hear that this played a part in making your stay so memorable at Crowne Plaza Niagara Falls - Fallsview. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
by A verified traveller
Posted 1 Oct. 2024 on Expedia
did not like the cleanliness area is great
Comment from Hotel Management
2 Oct. 2024 by Guest Service Manager, Hotel Management
Dear Ansar, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations with the upkeep of our property. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
by A verified traveller
Posted 1 Oct. 2024 on Expedia
Parking is a lot! But Me and my family had a great time!!!
Comment from Hotel Management
2 Oct. 2024 by Guest Service Manager, Hotel Management
Dear Keith, Thank you for choosing to stay with us at Crowne Plaza Niagara Falls - Fallsview. We are pleased to read that you and your family overall had a pleasant experience and that you enjoyed most aspects of your time with us. That said, we regret the issues you had with the parking, and we can understand the frustration this caused. We are grateful for your valuable feedback, and we will share it appropriately as we are committed to improving our guest's experience. We look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
by A verified traveller
Posted 30 Sep. 2024 on Hotels
Comment from Hotel Management
1 Oct. 2024 by GENERAL MANAGER, Hotel Management
Dear Fe, We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
by A verified traveller from COUNTRYSIDE
Posted 30 Sep. 2024 on Expedia
The property is conveniently located. It seems they tried to remodel but did it poorly. The a/c unit ratlled from day one and wasn’t cooling needed. We asked for someone to come by and fix it severaltimes, but were unsuccessful. Until our last night, that they said they would move us to another room, at that time, it was pointless, so they gave us a credit towards the car parking fees. They need to work a little harder on their remodeling, customer service, and updating their breakfast selections. The fee per person is $30 for an ok repetitive breakfast. The servers are courteous and try hard to please the guests.
The view from the dining room on the 10th floor is amazing.
Comment from Hotel Management
30 Sep. 2024 by Guest Service Manager, Hotel Management
Dear Sandy, Thank you for sharing your review of Crowne Plaza Niagara Falls - Fallsview. It is nice to know you had a pleasant stay overall and that you liked our ideal location and the breathtaking views from the dining room. However, we are sorry for the concerns you mentioned with regard to the air conditioning unit in your room and for the lack of satisfactory assistance from us. Please be assured we will follow up on your comments appropriately and will take the necessary measures to ensure we focus on providing flawless hospitality and accommodations to our guests. Furthermore, we were disappointed to read about not meeting your expectations with regard to the breakfast we offer. We do try to provide an assortment of options, and we are grateful for feedback that helps us improve our guest experience. We would welcome another opportunity to better your stay the next time you are in the area.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
by A verified traveller
Posted 29 Sep. 2024 on Expedia
It was quite, close to shopping and attractions.
Comment from Hotel Management
30 Sep. 2024 by Guest Service Manager, Hotel Management
Dear Evelyn, We are happy to know you had an enjoyable stay and that you loved our ideal location. It was our pleasure hosting you at Crowne Plaza Niagara Falls - Fallsview, and we hope to welcome you back soon. Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
by A verified traveller from lakewood
Posted 27 Sep. 2024 on Travelocity
Great location
Comment from Hotel Management
28 Sep. 2024 by Guest Service Manager, Hotel Management
Dear Alisha, We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Crowne Plaza Niagara Falls - Fallsview, and we look forward to your next stay.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview