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Alila Jabal Akhdar, Oman

5.0 star property
Luxury hotel with 2 hot tubs and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alila Jabal Akhdar, Oman

Premium bedding, minibar, in-room safe, individually decorated
Villa (Jabal)
Poolside views, serves brunch and happy hour
Exterior
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service
The price is AU$859
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
Plot No 4, Al Roose, Jabal Akhdar, Nizwa, 621
  • Nizwa Souq
    83 min drive
  • Nizwa Fort
    83 min drive
  • Jebel Shams
    201 min drive

Room options

Room, 2 Single Beds (Jabal Ridge View)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 2 Single Beds

Room, 2 Single Beds (Jabal View)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Horizon)

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Single Beds (Horizon)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed (Horizon View)

View from room

Room, 1 King Bed (Horizon View)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 53 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Terrace (Jabal)

Room, Terrace (Jabal) | Terrace/patio

Room, Terrace (Jabal)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 104 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Ridge)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed (Ridge)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Alila Terrace)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Loft)

Suite (Loft) | Living area

Suite (Loft)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 104 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Room, 1 King Bed (Jabal View)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Jabal Ridge View)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Villa (Jabal)

Villa (Jabal) | Private pool

Villa (Jabal)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 361 sq m
  • Mountain view
  • Sleeps 7
  • 1 King Bed and 2 Single Beds

Similar properties

Room

Hotel Indigo Jabal Akhdar Resort & Spa, an IHG Hotel

Pool
Pet-friendly
Parking included
Free WiFi
5.0 out of 5, Exceptional, (3)
The price is AU$741
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hotel Indigo Jabal Akhdar Resort & Spa, an IHG Hotel

About the area

Nizwa

A luxury stay in Nizwa awaits you at Alila Jabal Akhdar, Oman, a recipient of the prestigious Conde Nast Hot List award in 2015. You'll find Nizwa Fort and Nizwa Souq in the region. Highlights at this family-friendly hotel include 2 hot tubs, a full-service spa and a restaurant. .A relaxing day at Spa Alila can include deep-tissue massages, detox wraps and body wraps along with thalassotherapy and reflexology. The restaurant, Juniper Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Rose Lounge is the hotel's own bar, serving drinks along with brunch and light fare. Enjoy the indoor swimming pool, outdoor swimming pool, free kids' club and 24-hour gym. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .In the region of this 5-property class Nizwa hotel you'll find Jebel Shams.

What's nearby

  • Birkat Al Mouz Ruins - 66 min drive
  • Wadi al Muaydin - 73 min drive
  • Nizwa Souq - 83 min drive
  • Nizwa Fort - 83 min drive
  • Tanuf Ruins - 98 min drive

Getting around

  • Muscat (MCT-Muscat Intl.) - 162 min drive

Restaurants

  • ‪Juniper - ‬1 min drive
  • ‪Rose Lounge - ‬2 min drive

About this property

Alila Jabal Akhdar, Oman

Luxury hotel with 2 hot tubs and full-service spa
Alila Jabal Akhdar, Oman offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A children's pool, a health club, and a sauna are also featured at the luxury Alila Jabal Akhdar, Oman. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Nizwa hotel.

  • 86 guestrooms or units
  • Conference rooms
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Alila Jabal Akhdar, Oman offers 86 accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Nizwa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board, hairdryers and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Alila has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Alila Jabal Akhdar, Oman is listed in the 2015 Condé Nast Traveller Hot List.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Juniper Restaurant
  • Rose Lounge

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please note: only 4WD vehicles are allowed past the Jebel Al Akhdar check point, as per Royal Oman Police regulations.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Alila Jabal Akhdar, Oman

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for OMR 18 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: OMR 245
  • New Year's Eve (31 December) Gala Dinner per child: OMR 123 (from 5 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: OMR 180 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: OMR 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Alila Jabal
Alila Jabal Akhdar
Alila Jabal Akhdar Hotel Al Jabal Al Akhdar
Alila Jabal Akhdar Hotel Nizwa
Alila Jabal Akhdar Nizwa
Jabal Akhdar Alila
Alila Jabal Akhdar, Oman Hotel
Alila Jabal Akhdar, Oman Nizwa
Alila Jabal Akhdar, Oman Hotel Nizwa
Hotel Alila Jabal Akhdar
Alila Jabal Akhdar Hotel
Nizwa Alila Jabal Akhdar Hotel
Hotel Alila Jabal Akhdar Nizwa
Alila Jabal Akhdar Hotel Nizwa
Alila Jabal Akhdar Nizwa

Frequently asked questions

What is the cancellation policy at Alila Jabal Akhdar, Oman?

Alila Jabal Akhdar, Oman offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alila Jabal Akhdar, Oman?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Alila Jabal Akhdar, Oman on 7 Jan 2025 start from AU$858.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Alila Jabal Akhdar, Oman?

Yep, Alila Jabal Akhdar, Oman has a free self car park and free valet parking.

Is there a spa on site at Alila Jabal Akhdar, Oman?

Yep, Spa Alila is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Alila Jabal Akhdar, Oman have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Alila Jabal Akhdar, Oman?

Alila Jabal Akhdar, Oman features 2 hot tubs, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and premium bedding.

What makes Alila Jabal Akhdar, Oman a romantic place to stay?

Couples spa treatments and poolside dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Alila Jabal Akhdar, Oman.

Is Alila Jabal Akhdar, Oman family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Alila Jabal Akhdar, Oman is a hit with families.

Are there hot tubs in the rooms at Alila Jabal Akhdar, Oman?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Alila Jabal Akhdar, Oman?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Alila Jabal Akhdar, Oman?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Alila Jabal Akhdar, Oman?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Alila Jabal Akhdar, Oman?

No, pets and service animals are not allowed.

Alila Jabal Akhdar, Oman Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 271 out of 315 reviews" "
Rating 8 - Good. 31 out of 315 reviews" "
Rating 6 - Okay. 5 out of 315 reviews" "
Rating 4 - Poor. 6 out of 315 reviews" "
Rating 2 - Terrible. 2 out of 315 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is fabulous! We loved the quiet place and the food was delicious and the fact that they are shifting to a farm to table idea is great . The chef is passionate. Sujit the bartender was great too. We had lovely massages as well
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

6/10 Okay

lisa li

Stayed 1 night in Nov 2023

10/10 Excellent

Mohammed, Doha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hideout place for couples
Stayed 2 nights in Aug 2023

10/10 Excellent

Anshuman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property, service and management!
Stayed 2 nights in Apr 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

10/10 Excellent

Tareck

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, friendly staff, great food. Rental bikes were v disappointing, but this is a point of detail.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort but over priced for what you get.
Was a beautiful hotel with excellent service overall. Though the 2nd day the server at the restaurant kept asking us to be patient even though we waited 20 mins to get menus or acknowledged The rooms and property are beautiful but over priced. Food too was over priced and wasn’t great. For the price we paid meals should have been included and certainly should have tasted better. In addition.. our car broke down and they didn’t provide a free ride down the mountain. Again for the price we paid, feel that should have been included. I’ve stayed at gorgeous resorts before for a fraction of the cost. Activities weren’t all free either.
Stayed 2 nights in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
From the beautiful mountain views to the excellent staff, this hotel is the oerfect destination in Oman.
Stayed 2 nights in Oct 2022

10/10 Excellent

Franz, Parkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

tarlowchan

Travelled with partner
Liked: Cleanliness
The standard of food is shockingly poor
Stayed 2 nights in Oct 2021

4/10 Poor

Masarra

Disliked: Cleanliness, property conditions & facilities, room comfort
totally disappointed
The only thing we enjoyed was the views and the hospitality and manners of the original Omani front reception Unfortunately very disappointed, so many things far away from expectation and wouldn't recommend it as a 5star hotel at all. 1. Google navigation didn't work so we got lost for almost 2 hours 2. Calls to the hotel to help guide us 3 times till we were told we need to add on a Google app to be able to follow the new navigation they sent which should have been on the email of the booking 3. Food was too expensive very ordinary basic presentation and all utensils plates/ cups/ saucers were worn out and chipped from heavy wear and tear 4. Waiters were very difficult to communicate with due very poor and heavy English 5. The room smelled mouldy and many small 🐜 ants 6. Essentials not available in the room as in any 5star resort. Though we requested 2days in a row and were promised they never reached us 7. The furniture is worn out and cracked in many places 8. No ironing board 9. Safety box in room not working 10. No near gas station so be sure to have a full tank before you start your climb towards the resort It was a waste of good money and a weekend should get a compensation for this stay seriously
Stayed 2 nights in Sep 2021

4/10 Poor

Hettish

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Disappointing
Not very great. Not many facilities. Limited restaurant and food options. Not great activities. Limited pool time. Star gazing the best…
Stayed 2 nights in Aug 2021

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vary relaxing stay at alila, will do it again ♥👌
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
There must be a door rather than curtains for the washroom entry. Secondly the bath cubical door must not be see through specially for family stay with children. Other things were very good including service and cleanliness.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance of hotel refreshed us and gavels opportunity to take break from worldly tensions. Staff was super duper amazing..and since I rarely go for swimming, the pool was amazing...my one year old daughter who never enters in pools finally enjoyed the hotel pool and never wanted to come out... overall my experience with the hotel was amazing.. hopefully will visit there soon... 5 stars for the hotel, staff and everything...
Stayed 1 night in Apr 2021

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderous Resort hidden in the mountains
Beautiful Location in the mountains with exceptional service. Recommend for a get away by yourself or as a couple.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Yasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too short a stay..
We enjoyed our time and soon realized that one night is no where near enough. There is so much to see and do at the Property, let alone venturing out side to the local villages. The only negative thing I have to say is that the kids club was hardly if ever supervised, even at times kids activities were scheduled. We had to check with the front desk every time the supervisor did not show up for a scheduled activity, even then there was at least once where they never turned up. Other than that, the stay could not have been better! The staff were great, rooms fantastic (we were even offered an upgrade but decided to stick to the room we originally booked), food nice and the views magical.
Stayed 1 night in Dec 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect escape!
Amazing hotel in stunning surroundings! Room lovely, good food, staff so helpful, spot on with covid safety regulations. Definitely worth a visit!
Stayed 3 nights in Oct 2020

10/10 Excellent

Waqas, Muscat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provides daily activities for kids and adults. Breakfast was excellent. Staff were very friendly and helpful
Stayed 2 nights in Oct 2020