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Courtyard by Marriott Aruba Resort

3.5 star property
Family fun on the beach, near Hyatt Regency Casino
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Courtyard by Marriott Aruba Resort

3 outdoor pools, free pool cabanas, pool umbrellas
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Breakfast, lunch, dinner served; international cuisine, pool views
Lobby sitting area
Shower, rainfall showerhead, hair dryer, towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
J.E. Irausquin Blvd. # 330, Noord
  • Old Windmill
    2 min walk
  • Butterfly Farm
    7 min walk
  • The Casino at Hilton Aruba
    8 min walk
  • Oranjestad (AUA-Queen Beatrix Intl.)
    15 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

Room, 2 Queen Beds, Non Smoking, Pool View | Pool

Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Blackout curtains
Hairdryer
Rainfall showerhead
  • 33 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Sofa bed
Blackout curtains
Hairdryer
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant
Holiday Inn Resort Aruba - Beach Resort & Casino, an IHG Hotel
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Parking included
4.2 out of 5, Very good, (1320)
The price is AU$864
for 1 night
includes taxes & fees
19 Nov - 20 Nov
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About the area

Palm Beach

A family-friendly stay in Noord awaits you at Courtyard by Marriott Aruba Resort. Within just a 15-minute stroll, you'll find popular places like Palm Beach and Hyatt Regency Casino. Highlights at this beach hotel include 3 outdoor swimming pools, a restaurant and free buffet breakfast. .The restaurant, Allegra Bistro, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, kids' club, kids' swimming pool and free pool cabanas. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 30-minute walk of this Noord hotel include Eagle Beach and Stellaris Casino.

What's nearby

  • The Casino at Hilton Aruba - 8 min walk
  • Palm Beach - 12 min walk
  • Hyatt Regency Casino - 13 min walk
  • Eagle Beach - 2 min drive
  • Divi Golf and Beach Resort - 6 min drive

Getting around

  • Oranjestad (AUA-Queen Beatrix Intl.) - 15 min drive

Restaurants

  • ‪Salt & Pepper - ‬11 min walk
  • ‪Papillon Restaurant - Aruba - ‬9 min walk
  • ‪Bugaloe Beach Bar & Grill - ‬10 min walk
  • ‪Gianni's Ristorante - ‬9 min walk
  • ‪Mambo Jambo - ‬11 min walk

About this property

Courtyard by Marriott Aruba Resort

Family fun on the beach, near Hyatt Regency Casino
For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. Bring your whole family to Courtyard by Marriott Aruba Resort for summer fun including 3 outdoor swimming pools, a children's pool and a playground.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a 24-hour fitness centre, a garden and a terrace. Self parking is free.

This Noord hotel is smoke free.

  • 192 guestrooms or units
  • 2 levels
  • Built in 1989
  • Buffet breakfast (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Courtyard by Marriott Aruba Resort offers 192 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies or patios. 55-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Noord hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

Dutch, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Allegra Bistro
  • Delia’s Terrace

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1989
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 95

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 1.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay
  • Resort fee: USD 45 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 95
  • Rollaway bed fee: USD 1.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash. This property uses solar energy. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Aruba Mill
Aruba Mill Resort
Mill Aruba
Mill Resort
Mill Resort Aruba
Mill Resort Aruba Palm Beach
Mill Aruba Palm Beach
The Mill Resort Suites Aruba
Mill Resort Aruba Noord
Mill Aruba Noord
Courtyard Aruba Resort
Courtyard By Marriott Aruba
The Mill Resort Suites Aruba
Courtyard by Marriott Aruba Resort Hotel
Courtyard by Marriott Aruba Resort Noord
Courtyard by Marriott Aruba Resort Hotel Noord

Frequently asked questions

What is the cancellation policy at Courtyard by Marriott Aruba Resort?

Courtyard by Marriott Aruba Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard by Marriott Aruba Resort?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Aruba Resort on 30 Nov 2024 start from AU$410.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard by Marriott Aruba Resort?

Yep, Courtyard by Marriott Aruba Resort has a free self car park.

Are there any beaches close to Courtyard by Marriott Aruba Resort?

Yep, Courtyard by Marriott Aruba Resort is a short 12-minute walk from Palm Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Does Courtyard by Marriott Aruba Resort have a pool?

Yep, and guests love it! Courtyard by Marriott Aruba Resort has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Courtyard by Marriott Aruba Resort?

Courtyard by Marriott Aruba Resort features 3 outdoor pools, free pool cabanas and free beach cabanas.

What makes Courtyard by Marriott Aruba Resort a romantic place to stay?

Garden-view dining and free beach cabanas, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Courtyard by Marriott Aruba Resort.

Is Courtyard by Marriott Aruba Resort family-friendly?

You bet! With amenities such as a children's club, a children's pool and children's meals, it's no surprise that Courtyard by Marriott Aruba Resort is a hit with families.

Does Courtyard by Marriott Aruba Resort serve breakfast?

You bet, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Courtyard by Marriott Aruba Resort?

No, Courtyard by Marriott Aruba Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard by Marriott Aruba Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Courtyard by Marriott Aruba Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Courtyard by Marriott Aruba Resort?

No, only service animals are allowed.

Courtyard by Marriott Aruba Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 541 reviews" "
Rating 8 - Good. 147 out of 541 reviews" "
Rating 6 - Okay. 47 out of 541 reviews" "
Rating 4 - Poor. 25 out of 541 reviews" "
Rating 2 - Terrible. 23 out of 541 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Stayed 4 nights in Jul 2024

8/10 Good

Tiffany Carletta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and greeting me with a smile every time service was requested. This included tips for things to do or directions to various places. The only thing I would recommend is having some day and night activities on the resort; shows, DJ for longer than a hour. Also, to switch the breakfast menu daily.
Stayed 4 nights in Jul 2024

10/10 Excellent

DAJKYIA N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property and it was very accessible for my 84 years old grandmother.
Stayed 3 nights in Jul 2024

10/10 Excellent

Julianinah

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay. Safe, clean, and friendly! I would recommend it and stay here again.
Stayed 4 nights in Jun 2024

10/10 Excellent

HESKETH Q.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation extraordinary
The staff was very helpful, patient and understandng, strictly professional.Jose Elivie Merlin Vanessa to name a few. The food was very good with a nice variety. I will definitely be back and will be recommending Courtyard by marriott to friends and family. Great job.
Stayed 5 nights in Jul 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel your pool lead is amazing. Please tell him Melissa from New Jersey says hello and thank you.
Stayed 7 nights in Jul 2024

10/10 Excellent

nury, chula vista

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for a family or couples. Conveniently located. The continental breakfast was a very nice touch, many food options for even the pickiest eater. I would have to say though that the coffee was very weak and not super available. Other than that I would recommend this place to my family and friends.
Stayed 6 nights in Jul 2024

10/10 Excellent

adedapo

Liked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose the concierge was excellent. Very helpful.
Stayed 4 nights in Jul 2024

10/10 Excellent

Barth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I had a wonderful time at this property I've been to Aruba many times and this is by far my best place to stay I will be back
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation in Aruba
The hotel was nice and very clean. We had to ask the staff to have our room cleaned everyday, but I think the room would be cleaned every other day. The staff was more than willing to submit the quest for us! The front desk staff, Liandro, Marvin and the wonderful ladies went above and beyond to help us with any concerns!! Cheers to them!
Stayed 5 nights in Jul 2024

10/10 Excellent

Sohrab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Millicent shungu

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and quaint
Stayed 5 nights in Jul 2024

10/10 Excellent

Aruna

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 4 nights in Jul 2024

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came with may young family for the first time everyone was so efficient and happy to help gets us settled in greeted us with beautiful fresh cocktail while being checked in fantastic view and the pools were so comfortable for our two children who played in the pool all day long they cannot stop talking about how much they enjoyed their trip and how beautiful Aruba is they also said how they will be back as Aruba is their island home away from home thank you again for the great hospitality can’t wait to come back.
Stayed 7 nights in Jul 2024

10/10 Excellent

tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Ashley

Stayed 5 nights in Jul 2024

10/10 Excellent

Elaina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely friendly and welcoming
Stayed 4 nights in Apr 2024

10/10 Excellent

Yolanda

Stayed 2 nights in Jul 2024

10/10 Excellent

Domenico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to surrounding area. Shuttle service to the beach.
Stayed 7 nights in Jun 2024

10/10 Excellent

Shayann Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this location and had a lovely time. It was the perfect spot and we had no complaints or concerns whatsoever
Stayed 5 nights in Jun 2024

10/10 Excellent

Alina

Stayed 5 nights in Jun 2024

10/10 Excellent

Rajia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing experience at this hotel. From check-in to check-out, the staff was kind and helpful. This location is a 5-minute drive from the local restaurant/clubs, so I highly recommend staying here. When you need to sleep, the loud sounds won’t disturb you.
Stayed 3 nights in Jun 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my daughter to Aruba for her graduation as a special mother daughter vacation. Immediately upon entering The Courtyard by Marriott we felt unwelcome. The receptionist at check in was incredibly rude to us, answered our questions with vague responses, & acted as though we were completely inconveniencing her by being there. We ordered lunch, and it was terrible! The bruschetta was soggy and the tomatoes were rotten. My daughter immediately had severe stomach pains after eating only part of her sandwich. I later learned that the waitress ran my card 4x charging me diff amounts with each transaction. I immediately inquired, only to be told ‘it’s not our problem, call your bank’ When we finally got our room at 5:30pm (check in is at 4:00pm) our room was filthy! Only 1 hand towel in the bathroom, stains on the bedding, & a used Qtip wedged in the chair cushion. We paid for a ‘room with a view’ and apparently the upgraded ‘view’ was of the highway & parking lot. When I called down to inquire, I was told ‘we don’t have any availability, and that is what the view room is’ I also requested towels as we were not given any. 2 hours later, still no towels. I called again. No answer. I went down to the reception, waited in line for 45 minutes, and told that they will bring the towels up- needless to say, the towels never arrived. We relocated to a better hotel, & never received ANY of the deposit or refund as promised.
Stayed 4 nights in Jun 2024