4/10 Poor
Mark Anthony
Travelled with partner
21 Aug 2024
Liked: Staff & service
During my stay in Room 1136 from August 14-16, 2024, I experienced persistent air conditioning issues that made the room uncomfortably warm, despite multiple reports to staff. This stay was meant to celebrate our anniversary, but instead, we endured nights in a room that remained at 26.5°C (78°F), making it difficult to relax or sleep. I specifically paid for a room with functioning air conditioning, yet I didn’t receive what I paid for. Despite being repeatedly assured that the issue would be fixed, it wasn't until late on August 16th that I was finally informed the problem couldn't be resolved, and I was offered a room change at an inconvenient hour. This disrupted our anniversary plans and made the stay thoroughly uncomfortable and disappointing. Given the significant discomfort, the lack of promised amenities, and the impact on our special occasion, I believe more substantial compensation is warranted.
Mark Anthony
Stayed 7 nights in Aug 2024